Tony LaLicata Cement Contractor, Inc.

I had a very disappointing experience with [redacted]. When I called twice to report issues with the concrete that was poured in the previous fall I did not receive a call back. The concrete "pitted out" throughout my drive way despite sealing it twice. Poor quality concrete and poor customer service afterward! I would suggest working with another contractor!

Tony did a grate job on both my patio and drive way. High quality work at a respectable price.

Review: I contracted Tony Lalicata to do all my exterior concrete at my new home. After less than one year the concrete he installed began to flake, crack, etc. [redacted] return and stated that the issue was the materials provided by HIS choosen vender [redacted] offered to replaced it I paid for the new product and he covered the labor. So basically I spent nearly $9,000 and than asked one year later to spend another $4,500 to get the product and services from [redacted] that we all would expect to get for the first $9,000. [redacted] advised me that he has NO control over the product reliability. Kind of like you purchase a steak at a restruarant and the meat is bad, the restruant owner is not responsible for what he is serving, that doesn't sound right??? [redacted] wife paid me a visit and agreed that my concrete work was not up to Lalicata's standards, but indicated that they do not make enough money to fix everyone's concrete issues, hmmmm? I guess I did not create this issue, he did.

Since [redacted] stated it was a product issue, I left a telephone message for [redacted] to give [redacted] permission to give me a copy of the product order so I could have it examined to determine if there was a product issue, he will not return my call. [redacted] states the have the product order and would provide me a copy with [redacted]'s permission, hello [redacted]. This attempt to right [redacted]'s wrong has now been ongoing for 6 years. Product was not what I was promised, which both [redacted] and his wife agree.Desired Settlement: Replacement, at Tony's cost.

Business

Response:

October 22, 2013

Dear [redacted],

I am responding to I.D. #[redacted]. On August 12, 2006 I gave [redacted] a written proposal to

install concrete at his new home. On October 31, 2006 [redacted] accepted the proposal for installation of

proposed work for Spring of 2007. Installation of the concrete was executed on April 16, 2007. The

installation went well and [redacted] promptly paid the balance in full.

Sometime in Summer of 2008, I was working in [redacted]'s neighborhood and he asked me to stop by and

evaluate his concrete. At that time I observed some chert pops which is a natural characteristic of

exterior concrete. I supplied [redacted] with a $130.00 pail of concrete sealer at no charger and advised him

on how to apply. I also warned him to refrain from chemical de-icers as they have proven to create

surface damage. [redacted]'s driveway is on a very steep grade and I can understand the temptation to apply

de-icers however, I cannot be responsible for this. Be advised at the time of this conversation with him

his concrete was in very good shape.

The next time I heard from [redacted] was from a letter dated March 26, 2009. I promptly responded with a

letter dated April 2, 2009. Both letters have been included for you to review our conversation and time

frames of correspondence.

In my letter dated April 2, 2009 I explained my position and contract agreements, I also stated that my

companies goal was to resolve any customers complaint whether legally obligated or not. My letter was

never responded to verbally or in writing, therefore I considered the matter closed.

Sometime in early Spring of2011 there were many construction projects in this same neighborhood. I

had given several bids for concrete installation to numerous of [redacted]'s neighbors. After I concluded my

sales orientation and contracted with these neighbors I was told by many of them that Mrs. [redacted]

would approach my prospective customers and slander my company and myself.

At this time I decided it would be best to contact the [redacted]'s and make them aware of what I was

hearing. I told them that I did not appreciate it. I also told them that if they were willing to pay for the

materials I would be willing to pay for the removal, hauling, disposal, prep work and installation at no

charge. I asked them to pay only for the cost of the concrete. I felt this was a very good business

gesture all things considered. Especially due to contractual agreements and industry standards.

I have not heard anything from the [redacted]'s until this recent Revdex.com complaint submitted on October

15,2013. My offer to accept all expenses except the cost of material remains open. However, if we do

not hear from the [redacted]'s by January 1, 2014 in regards to which way they choose to go with this

than our offer is null and void. If they agree to accept we will write up a new contract for them to sign

and the work will be done during our 2014 season when weather permits.

Sincerely,

[redacted].