TomTom Reviews (%countItem)
TomTom Rating
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Received email from TomTom
Dear Mr.,
This is Ajay from TomTom and I would be addressing your complain. Please allow me to express my apologies for the delay in reverting back to you.
Mr., at TomTom, we work very hard to bring to our customers the best navigation experience ever. A big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs on and as you have referred to the email which you received it has indeed become clear that some of our older generation navigation devices including the XXL 540 do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.
As you have mentioned in your complain your device did come with Lifetime Map Update Service and Traffic. I would like to highlight that these were FREE services offered with the XXL 540 and here 'Lifetime' means the useful life of the device, i.e. the period of time TomTom supports your device software updates, services etc. A device will have reached the end of life when none of these are available anymore.
I would however like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOME. For support you do have the below support resources available:
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With Regards
***
TomTom Support
Purchased Tom Tom xxl with lifetime maps. Tom Tom sent notice that I will no longer be able to receive free updates. Lifetime means lifetime and I am still here.
Dear Mr.,This is *** from TomTom and I would be addressing your complain. Please allow me to express my apologies for the delay in reverting back to you.Mr., at TomTom, we work very hard to bring to our customers the best navigation experience ever. A big part of this work is to continuously improve the quality of the maps, services, and software that our navigation devices runs on. It has indeed become clear that some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device does come with Lifetime Map Update Service. I would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.e. the period of time TomTom supports your device software updates, services etc. A device will have reached the end of life when none of these are available anymore.I would however like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOME. For support you do have the below support resources available:Online Support FAQ's: ***TomTom Support Videos: ***TomTom User Forum: ***
With Regards***TomTom Support
Revdex.com:
Lifetime is my lifetime not a corporate generated life time. When will I receive my new tom tom to replace the xxl
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards
Bought a car gps that stated lifetime map update. But today I received an email from TomTom stating that map update is no longer available for my gps model.
I purchased a TomTom GO 500 Portable Vehicle GPS last January. The unit comes with Lifetime Traffic. In July the battery stopped working so TomTom replaced it with another GO 500. From the time I received it, the traffic did not work. I called TomTom and was told that this was a worldwide issue that they were working to resolve. After a month the traffic was still not working and TomTom said they had a different model -- the GO 520 -- that should not have the same traffic issues so they replaced my unit with the GO 520. The unit they sent was totally defective -- it would not update and would not sync with my phone so they replaced it with another GO 520. I was able to get it all set up and the traffic worked for a brief period then stopped working. I have been on the phone with TomTom customer support over and over spending countless hours and they have not been able to resolve this issue. Recently the voice commands stopped working and I had to uninstall and reinstall and resync the unit to get the voice commands back. This did not resolve the traffic issues, which is still ongoing. I have several hundred pages of email exchanges with TomTom that demonstrate all of the issues I have had with the company. At this point I want my purchase price of $154.00 refunded so I can purchase a GPS from a different company.
Customer has contacted TomTom Customer Support on 3rd Jan '18 after raising this complaint and an alternate solution was provided which customer agreed to. For any further customer can contact support on *** Monday through Friday, 9:00 a.m. to 8:00 p.m. EST..
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
You sent me a replacement unit VIA 1625 TM and it does not work. After 12 hours of updating it finally said there was no map loaded. And I am unable to use this unit in my car as it attaches to the windshield not the dashboard and I am unable to see clearly when it is mounted on the windshield. Tomtom needs to come up with a solution that is satisfactory and equivalent to the unit I paid for.
Regards
I bought a TomTom several years ago that is supposed to have free map updates for the lifetime of the unit. That's now impossible as their website no longer contains the model I have. All contacts requesting help from them are unanswered except for one and that directed me to two web addresses that are no longer active. Totally unresponsive and even when I said my next contact would be with Revdex.com!!!
I made a purchase of the tomtom runner, tried to cancel it when I read about the spark 3, I was told order could not be cancelled but I can return it once I receive it. Based on that information, I went ahead and purchased the spark 3. The day I received both watches, I called and requested for a return label for both, as I realized that the buttons on the spark 3 were hard, I never opened the tomtom runner watch box. The agent I spoke to told me that there was a 30 day money back guarantee and not to return both but try out the spark 3 for a bit and see how I liked it. I sent the tomtom runner back unopened and decided to try the spark 3 Per the agent's recommendation. I then decided after the weekend that I didn't like the watch and called for an RMA and return label, the process of sending me the return label took almost 1 week and I had to call again to request for the label... I finally got the label and the product was returned and received by tomtom over 2 weeks ago, this fact was confirmed by tomtom via email when I first called them about my refund for both watches (I think on May 29, 2017). Since then I have called severally (June 2, 6, and 9 of 2017) and every time I am told that are escalating the issue to the finance department to approve the return/refund. Till date (June 14) I haven't received my refund or the promised follow up. I had the product for less than a week (before calling for an RMA) and only because the agent asked me to try it out under their money back guarantee. Now they're holding my refund hostage, giving me the run around for my money, and every time I call its the same thing "we're escalating this to the finance department".
Consumers, beware of buying directly from TomTom, unless you're certain that you'll keep the product no matter what. I recommend buying from a third party like ***. The money back guarantee is a way to get you to open the product so that they can try to keep your money. I just want my refund.
Dear Ms ,
Thank you for contacting TomTom Customer Support regarding your complaint. My name is ***, I am the responsible supervisor and I will be assisting you today.
The reference number for this incident is ***.
I would like to first apologize for the inconvenience this refund delay may have caused you. Recently we have received a complaint that you have not receive your refund.
I would like to advise you that we are dealing with this matter in a very serious way and we are pushing our Finance department to get this refund reflected on your bank account as soon as possible.
Meanwhile, I am investigating this matter personally and will get back to your very soon once I have got an update for you.
If you have any questions about the above topic, please let me know by replying to this email.
Please do not hesitate to email us using the link below or call us at *** Monday through Friday, 9:00 a.m. to 8:00 p.m. EST or Saturday, 10:00 a.m. to 6:00 p.m. EST.
With Kind Regard, *** TomTom Customer Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***. .
This response is ineffective and doesn't address my issues... it's still the same line of "we're escalating to the finance department".
It doesn't resolve my issue.
Regards
Dear Mrs.,
Thank you for your patience and understanding.
I am happy to advise you that your request to have order number *** refund has been approved and processed
Please note that it can take approximately 1 week until you have received your money back on your account.Please check on your next billing cycle.
If you have any further questions, please do not hesitate to email us using this link Click here to reply or call us at *** Monday through Friday, 9:00 a.m. to 8:00 p.m. EST.
With Kind Regards,
***.
TomTom Customer Support