TomTom, Inc.

Hi ***,? After investigating the case, we have found the below outcome:? As per Ref# ***, the order number *** has been fully refunded including the shipping fees on 01/12/01:57:am, the total refund amount is $ 274.99The customer has been notified on the same date by
phone and email.BR*** ***TomTom Customer Support Supervisor*** ***

We are sorry to learn of the issue the customer is experiencing, the black disc which comes with all TomTom GPS units is a dashboard disc mount which allows a device to suction to the dashboard instead of the window

Dear Mr***,This is Ajay from TomTom and I would be addressing your complainPlease allow me to express my apologies for the delay in reverting back to you.Mr***, at TomTom, we work very hard to bring to our customers the best navigation experience everA big part of this work is to
continuously improve the quality of the maps, services, and software that our navigation devices runs on and as you have referred? to the email which you received it has indeed become clear that? some of our older generation navigation devices including the XXL do not have sufficient resources to run the newest maps and software available in a way which will provide our customers the best customer experience and hence these devices are now End of Life.As you have mentioned in your complain your device did come with Lifetime Map Update Service and TrafficI would like to highlight that these were FREE services offered with the XXL and here 'Lifetime' means the useful life of the device, i.ethe period of time TomTom supports your device software updates, services etcA device will have reached the end of life when none of these are available anymore.I would however like to add that you should still be able to receive map updates until these updates are released and available for your device through TomTom HOMEFor support you do have the below support resources available:*** *** ***? ***
*** *** ***? ***
*** *** ***? ***? With Regards*** **TomTom Support

TomTom is aware of this issue and we are investigating the root cause in order to correct this immediately but we do not have an ETA of when this will be correctedAs the unit was purchased from a? 3rd party retailer? "*** *** *** ***" we would not be able to issue a refundOnce
we have an ETA of when the issue will be resolved we will contact the customer directly through the incident they have created reference #***

Revdex.com:
Lifetime is my lifetime not a corporate generated life timeWhen will I receive my new tom tom to replace the xxl
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.? ?
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Regards,
*** ***
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Dear Revdex.com,We would appreciate if customer could have provided more details about the exact product (name and model number) which was purchased and which they claim to be defective.? At TomTom we put in a lot of resources in all the products which are relaesed in the market to ensure that they
perform in their primary function for example our portable navigation device (PND) are designed to help users naviage from point A to point BIn this case it seems the customer was not satisfied with the productIn such cases the best course would be to contact out Support team which can be reached on phone at *** Monday through Friday, 9:a.mto 7:p.mEST.For any reason if there is a fault in a particular individual unit we provide year warranty from the date of purchaseWarranty terms available in the link below: Refer point 7.***? Regarding the customers claim on refund, customer has mentioned that the purchase was made through a third party retailerIn this case any refund claims would be as per refund policy between seller (In this case ***) and buyerPlease note that TomTom sell our products directly to end users on our official website *** and TomTom can only handly refund claims for purchases made on the official TomTom website as per our refund policyPLease check point 'Your cancelation rights of orders' on the below link:***? Regards*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
? Regards,
*** ***
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***? This response is ineffective and doesn't address my issuesit's still the same line of "we're escalating to the finance department".? It doesn't resolve my issue
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Regards,
*** ***
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I have already shipped my package to the provided addressHowever, unlike the representative's promise, it seems like my device will not be mailed to me within this week.The representative said the my package to *** will be sent by overnight serviceUnfortunately, that wasn't true and according to ***'s shipment tracking service, the package I've sent will arrive at *** by this FridayAt this rate, I "might" get my new device by end of next weekAgain, this is? ridiculousI'm very furious at how TomTom representative lied to me and the fact that it would be impossible for me to get my shipment by the promised time, which is by end of this week.Not only that, why did it take this long for TomTom corporate to respond back just like the representative who never responds to my email replies and takes too many days to contact me back? I need better resolution as soon as possible.Again, as soon as possible
Regards,
*** **
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
? At no time has anyone from TomTom contacted me with any kind of support, this is a lie that is clearly proven from my TomTom account records and my own personal files.? Due SOLELY to this complaint I did get a Pm from *** (stating he was on vacation) and a call from *** at customer service who did provide some support.? He was unable to address the known issue that I and many others are posting to the forum about, checkout error ***.? ? ? ? I have no way to contact him for the follow up that he requested other than the usual email, which has never gotten a single reply from customer service.? I will? Attempt to use it and post back to this complaint.? In any case, no customer should have to go though two months of Hell and a public complaint to the Revdex.com to get support from TomTom! Regards,
*** ***
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TomTom has a day money back guarantee on all Fitness products, as this unit is outside of the return policy we will not be able to issue a refundWe will contact the customer directly to troubleshoot the issues outlined in the complaint and replace the device if needed

TomTom does not have any records of this customers email address, or name,? within our customer support systemsWe would certainly be willing to provide a resolution for this customer but we would need an incident # or alternate email address that could have been used when contacting us

We are currently investigating this incident with *** and *** as the first order the customer placed still shows as "in transit"

The patron had a broken strap and requested a replacement, the straps were out of stock and it took some time to process the order, eventually we were able to send her a new strap on Friday 12/23/4:pm, please find more details below: Accessory order number: *** Case reference number:
*** *** Shipment Tracking Number:- ***

TomTom Telematics has reached out to the customer directly, to resolve the complaint

Revdex.com:
I have not received credit from Tom TomI was charged twice
Regards,
*** ***
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
My complaint is - I am NOT able to download the new mapsYou state I should be able toTomTom Home states it cant download the newest map because my device doesn't have enough room for itI would like a better discount on the other device as I am disabled and on social security disability
Regards,
*** ***
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Customer has contacted TomTom Customer Support on 3rd Jan 'after raising this complaint and an alternate solution was provided which customer agreed toFor any further customer can contact support on *** Monday through Friday, 9:a.mto 8:p.mEST

Our Support Team has created an account for the customer with TomTom.com using the 2nd email address that was providedOnce we contact the customer through our systems, and confirm that her device is within warranty we will work on a speedy resolution for the customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
Regards,
*** *** ? I need to see the connection to the USB in my computer.? I do not see it.? I remember seeing it using TomTom Home
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