Tom's Truck Center-South County Inc

Response:
Upon receiving the order through our online catalog, we
began the order for Mr. [redacted]. 
Unfortunately, the freight calculations were not correct for this
particular part.  Instead of $15.86 that
we stated the charges would be online, true freight was over $100.00. ...

When we learned of this situation, we decided
to take care of Mr. [redacted] for the price our online catalog showed.  However, due to a miscommunication, an
attempt to collect the additional freight was made.  This caused significant delays.  Upon receiving this complaint through the
Revdex.com, immediate contact was made to Mr. [redacted].  At that point, Ms. [redacted] stated that he had
found the part elsewhere and would no longer need our product.  We immediately gave Mr. [redacted] his funds back
and cancelled his order.  In follow up to
this complaint, we have gone through each part we have available online and
verified what the freight costs are and have fixed any discrepancies that were
found.  We apologize for the unfortunate
event but are thankful that Mr. [redacted] alerted us to this error.