Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear Madame/Sir:I have received your correspondence with Showplace Furniture. I appreciate that. There are a few statements Showplace made that I need to address. All three chairs have been manufacturing defects. The first chair tilted to the right and I was sitting on an angle. They did send out an upholstery repairman who took the chair apart and said it could not be repaired. It also was uneven from bottom of chair to floor by X and inch. Showplace must have a copy of his report in their file. Unfortunately I did not ask for a copy.The second chair had a crease in the upholstery. I send [redacted] a text picture of this and still have it in my phone.The third chair had an uneven footrest and after sitting in the chair for a few days noticed it was doing the same as the first chair,tilting to the right and again I am sitting at an angle.They keep saying they suffered loss of revenue and they did not charge a delivery charge. They advertise in Today's News-Herald that their delivery is free.I also had a loss; I am 80 years old on a fixed income. If Showplace does not honor the warranty I will have to pay to haul this chair to the dump and buy a new one.The manufacturer dumped inferior product on Showplace, that is between the store and them. They still need to honor the warranty with me.There is additional information that I did not have in my letter to you dated June 7,2015. My son was here and I asked him to turn the chair over and check the serial number. I was unable to do this myself. As was my suspicion the serial numbers are the same. They just gave me back the inferior first chair that was sinking to the right ([redacted]) and claimed they were giving me a new chair. No wonder I was having problems with it. They just did a temporary fix on it that did not last. In the very first correspondence with you I stated in my follow up notes that I was suspicious of this but could not prove it. Now I can.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear Madame/Sir:I have received your correspondence with Showplace Furniture. I appreciate that. There are a few statements Showplace made that I need to address. All three chairs have been manufacturing defects. The first chair tilted to the right and I was sitting on an angle. They did send out an upholstery repairman who took the chair apart and said it could not be repaired. It also was uneven from bottom of chair to floor by X and inch. Showplace must have a copy of his report in their file. Unfortunately I did not ask for a copy.The second chair had a crease in the upholstery. I send [redacted] a text picture of this and still have it in my phone.The third chair had an uneven footrest and after sitting in the chair for a few days noticed it was doing the same as the first chair,tilting to the right and again I am sitting at an angle.They keep saying they suffered loss of revenue and they did not charge a delivery charge. They advertise in Today's News-Herald that their delivery is free.I also had a loss; I am 80 years old on a fixed income. If Showplace does not honor the warranty I will have to pay to haul this chair to the dump and buy a new one.The manufacturer dumped inferior product on Showplace, that is between the store and them. They still need to honor the warranty with me.There is additional information that I did not have in my letter to you dated June 7,2015. My son was here and I asked him to turn the chair over and check the serial number. I was unable to do this myself. As was my suspicion the serial numbers are the same. They just gave me back the inferior first chair that was sinking to the right ([redacted]) and claimed they were giving me a new chair. No wonder I was having problems with it. They just did a temporary fix on it that did not last. In the very first correspondence with you I stated in my follow up notes that I was suspicious of this but could not prove it. Now I can.Regards,
[redacted]