Tommys Heating Air Services

Initial Business Response /* (***, 5, 2015/11/24) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@worldwideautosales.ca
Said customer purchased a vehicle and was given the Carproof (Vehicle history report) that showed an insurance claim and two
estimatesThe customer signed the bill of sale stating they got the carproof report.The customer now wants out of the vehicle as they feel apparently they did not understand there was previous damage to the vehicleWe have offered what we feel is totally fair, option A, exchange the vehicle for something else of equal to or lesser value, or option B $*** cash and keep the vehicleThe customer left the dealership seeming ok around Nov19th,2015, and was going to go home and speak with her partner and get back to us by the beginning of the weekWe have not heard anything more from the customer other than this complaint from the Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2015/11/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did not except this options that they sent to youI called them yesterday and stated some facts in their reply that were not correct and we discussed the matter and have come to a better agreement which I feel is more acceptable then what they stated for optionsI am suppose to meet with them today and sign off of the situationThanks Revdex.com

Initial Business Response /* (***, 5, 2015/11/24) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@worldwideautosales.ca
Said customer purchased a vehicle and was given the Carproof (Vehicle history report) that showed an insurance claim and two
estimatesThe customer signed the bill of sale stating they got the carproof report.The customer now wants out of the vehicle as they feel apparently they did not understand there was previous damage to the vehicleWe have offered what we feel is totally fair, option A, exchange the vehicle for something else of equal to or lesser value, or option B $*** cash and keep the vehicleThe customer left the dealership seeming ok around Nov19th,2015, and was going to go home and speak with her partner and get back to us by the beginning of the weekWe have not heard anything more from the customer other than this complaint from the Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2015/11/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did not except this options that they sent to youI called them yesterday and stated some facts in their reply that were not correct and we discussed the matter and have come to a better agreement which I feel is more acceptable then what they stated for optionsI am suppose to meet with them today and sign off of the situationThanks Revdex.com