For several year I had used Tom's Ponds to service my Koi pondIn December I had an appoint to deal with string algae and leakMy service price had never been more than $This time they came and drained the pond, found two small areas where it may have been leaking, treated my plants, treated the pond walls in the first half day and leftThat night Tomas send me an email estimate for $for the current serviceI confronted Tomas the next morning telling him I would have never approved this price for the service had I received an estimate in advanceHe offered to remove $from the price but declined to adjust the labor costThey completed the service before noon that day, I paid the entire invoice and they leftSo, I was charged two days full labor but received one full day of workMy pond still leaks and I am still totally dissatisfiedDo not use Tom's Ponds unless you have a written estimate in advance and understand they will charge for a full day even if they only work 1/days on your project
For several year I had used Tom's Ponds to service my Koi pondIn December I had an appoint to deal with string algae and leakMy service price had never been more than $This time they came and drained the pond, found two small areas where it may have been leaking, treated my plants, treated the pond walls in the first half day and leftThat night Tomas send me an email estimate for $for the current serviceI confronted Tomas the next morning telling him I would have never approved this price for the service had I received an estimate in advanceHe offered to remove $from the price but declined to adjust the labor costThey completed the service before noon that day, I paid the entire invoice and they leftSo, I was charged two days full labor but received one full day of workMy pond still leaks and I am still totally dissatisfiedDo not use Tom's Ponds unless you have a written estimate in advance and understand they will charge for a full day even if they only work 1/days on your project