I have attempted to reach [redacted] by phone, but receive a message that her voice mail has not yet been set up. I have contacted her via email and requested that she call me next week so we can resolve her issue. I will continue to attempt to reach her by phone, but...
wanted to let you know that we intend to resolve this matter, once we have an opportunity to discuss this with [redacted] I will follow up with you once I have spoken with [redacted]. Thank you, Tom [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please review page 5 of the attached 2014 Jeep Warranty Information booklet as provided by Chrysler Group LLC. Under page 5, section 2.1.B, the Basic Limited Warranty covers the cost of all parts and labor needed to repair any manufacturer item on my vehicle that is defective. There are no contingencies stating that the warranty work must be completed by the dealer from which the Jeep is purchased. Any certified Jeep dealer should have to abide by this warranty regardless. Additionally, all Jeep Grand Cherokee basic warranties are transferable and are not subject to a separate set of rules.
Furthermore, I have already had the vehicle in to have warranty service completed in just the past 2 months for a failed radiator and blown fuse for charging ports in the dashboard. This reasoning for refusing service now is contradictory to their actions previously.
Regards,
[redacted]
In response to your letter of June 30, 2016, this matter has been resolved. Our client, [redacted], has decided not to pursue this matter any further. As far as **Brien is concerned, they have closed this matter and our legal file has been closed as well.If you have any questions or need...
anything further, please do not hesitate to contact the undersigned.Very truly yours,
I have attempted to reach [redacted] by phone, but receive a message that her voice mail has not yet been set up. I have contacted her via email and requested that she call me next week so we can resolve her issue. I will continue to attempt to reach her by phone, but...
wanted to let you know that we intend to resolve this matter, once we have an opportunity to discuss this with [redacted] I will follow up with you once I have spoken with [redacted]. Thank you, Tom [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please review page 5 of the attached 2014 Jeep Warranty Information booklet as provided by Chrysler Group LLC. Under page 5, section 2.1.B, the Basic Limited Warranty covers the cost of all parts and labor needed to repair any manufacturer item on my vehicle that is defective. There are no contingencies stating that the warranty work must be completed by the dealer from which the Jeep is purchased. Any certified Jeep dealer should have to abide by this warranty regardless. Additionally, all Jeep Grand Cherokee basic warranties are transferable and are not subject to a separate set of rules.
Furthermore, I have already had the vehicle in to have warranty service completed in just the past 2 months for a failed radiator and blown fuse for charging ports in the dashboard. This reasoning for refusing service now is contradictory to their actions previously.
Regards,
[redacted]
In response to your letter of June 30, 2016, this matter has been resolved. Our client, [redacted], has decided not to pursue this matter any further. As far as **Brien is concerned, they have closed this matter and our legal file has been closed as well.If you have any questions or need...
anything further, please do not hesitate to contact the undersigned.Very truly yours,
David J B[redacted]