Tolls By Mail

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Finn's statement of position and offer of settlement (if any):On 8/3/17, *** *** provided a copy of the front and back of the $cashed check #***, along with a letter from her banking institution continuing that the check clearedThecheck was electronically endorsedThe endorsement
details are under investigation to see wherethe check was appliedCase is in progress

Ms*** ** *** made a $payment towards the tolls associated with MT A violation ***(Sequence I- 3)The remaining $in administrative tees has been waivedas a one-time courtesy.Customer was informed via email and mail

Thank you so much! This issue was resolved immediately after they got your noticeThey correctly applied my check and waived the late feesThank you again! I felt like just a number when working with themYou have restored my faith in companies againThank you! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We spoke to Ms. [redacted] and advised that the payment she made towards violation [redacted] will not be refunded. The violations were a direct result of non-payment of toll bills. She updated her email address to ensure receipt of future toll bills.

Firm's statement of position and offer of settlement (if any):Customer listed the wrong account nunber on $5 check# [redacted]. The check was tnansferredand applied to the correct account ()11 12/5/17. The $ t 00 v.iolation fee was waived. A voicemessage was sent to Ms. [redacted] on 12/20/17...

advising that the issue was resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Customer was informed via phone that if the $14.50 in MTA violation tolls is paid within 30 says, the remaining $150 in MTA violation fees can be dismissed. The payment address was provided.

Dispute has been resolved by business: 5/31/17 Firm's statement of position and offer of settlement (if any):This customer's registration on plate [redacted] was due to be suspended on 6/3/17 for nonpayment of tolls issued by the [redacted]. The customer claimed that she never...

received any of her toll bills or violations. The customer's address was confirmed, and the toll bill invoices had the same mailing address. The total debt owed to NYSTA was$1,090.00 of which $40.00 was due in tolls and $1,050.00 in administrative fees. We were able to settle the debt for $250.00. The customer paid (ln 5/18/17, and the pending suspension was cleared on 5/18/17. On 5/31/17, a $210.00 refund was issued to the customer's credit card ending in. [redacted]

I filed a complaint in regards to a collection/ legal action notice that I received. To avoid legal action and a decrease in my credit score I paid the notice on 8/23/2017 and filed a complaint the following day. 2 weeks later I received an letter stating that they recieved my complaint and the...

charges were dismissed. I called customer service and spoke with a representative named Carmen who explained to me that her supervisor named Souha would put in an urgent request for a refund. Carmen requested that I follow up in 5 days in regards to the request. Today, 9/11/2017, I called and spoke with a representative named Catherine who told me that my refund request was denied and they did not dismiss the violations. I told her I have the physical letter stating that the violations were dismissed and she told me that the letter I received was in regards to something else. She told me that since I paid the toll to avoid further consequences they will not give me my money back. The notice doesn't explain how to proceed with matters such as this and customer service did not explain how to proceed until after the damage was done.TranslateI would like a refund for the. $315.00 violation that I paid. I have the physical letter if proof is needed stating that the charges were dismissed.

Dispute has been resolved by business: 3/1/18