Todd Homes

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below- The weight/body shape of my daughter was the same - no changes from the first appointment and pinning of the dress for alterations- we did not agree that there had been a shift in weight or body shape. - When we called the next day we did not accuse Lynda of taking the dress in at the hips, only that the dress was too tight and hem was too short and we were extremely concerned of the fit as the alaterations to the bodice made it stick out in points at the hips- The dress was taken in straight down and not tapered - This changed the fit in the hip area. The bodice was also too tight to the point it was difficult for my daughter to breathe- The tightness of the dress caused the bunching in the front and back - we never agreed that the tightness of the dress was OK - The seamstress was asked by myself and my daughter not to make further alterations to the dress before returning which she did and DID NOT state she had already begun any Changes/alterations. - The seamstress was not treated rudely by myself or my daughter in our conversations. We were only voicing our concerns as there was limited time to the wedding and we were not sure that the dress was doing to be able to fit properly. - There were no efforts made to resolve our issues w/ the ill fitted dress after alterations or we would have had Lynda do so as this was my daughters dream gown - now not able to be worn- We are not disputing that Lynda has been doing alterations for many years or has happy customers - only that we were unhappy with the whole experience with no resolution- Had the seamstress responded in any way to my letter detailing our experience there would have been no need to further explore a complaint with the Revdex.com or express negative reviews on any online site. Due to her lack of response or willingness to work on a resolution and the rudeness we encounter it only made the experience that should have been a joyous occasion much worse. - This complaint is founded due to alterations were made and the dress was extrememly too tight in the bodice and was too short and poorly hemmed. The customer is unhappy with the work and no compensation or resolution was met. The issues were addressed in a timely manner and met with extreme hostility and rudeness. The only resolution that would be satifactory at this point is a refund of the monies paid toward the alterations.
Regards,
*** ***