Today's Furniture Design, Incorporated

From: Revdex.com of Metro Washington DCDate: Mon, Feb 8, at 2:PMSubject: Fwd: Website: Complaint ResponseTo: *** *** ---------- Forwarded message ----------From: Date: Sat, Feb 6, at 5:PMSubject: Website:
Complaint ResponseTo: [email protected] Response to a ComplaintComplaint ID#:***Company Name:Today's Furniture Design, IncCompany Contact:Alan G***Company Phone:***Company Email:***@***.comPerson Who Sent the Complaint:*** ***Staff Member:*** ***Response:The customer came in and bought a sofa and dinette for a total of $2,($2,in cash and $on a credit card)The customer then charged back the credit card charge twice, prior to informing us that the material he had received was damagedPer company policy, if the customer calls in to complain about damage, we schedule a service visitIf we find damage on any of the products, it is per company policy to replace the item or to provide a full refund, up to the customer's preferenceWe reached out to the customer once we were notified by the credit company of the charged-back, left a voicemail but never heard back from the customerAfter disputing the first charge-back, we received another charge-back notification, still without hearing from the customerWe continuously attempted to contact the customer in order to mend the situation, but failed to reach themThe customer is requesting an exchange that we would gladly fulfill, should the customer schedule a service visit with us.Sent on: 2/6/5:45:PMSent by: ***

5/25/16To whom it may concern, *** ***, visited our store and financed a dining room set on 4/23/ The finance company does all its activity (document origination, application approval, billing etc) electronically After we originated the contact for *** ***'s purchase, she
was required to 3-sign the documents The computer system creates adn populates the consumer's signature on all documents. We contacted the consumer the following day to schedule the delivery date, and at that time, explained the functionality of an "e-signature The customer still insisted on canceling the sale The sale and contract we both canceled on 4/25.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have phone records showing that several calls were made to Today's Furniture within the time frame referenced I did NOT receive any phone call from Today's Furniture We were told by "Robert" at the East Norriton location that there was nothing they were going to do and that we should just dispute the charge I did not dispute the charge until November when I knew that Today's Furniture was not going to comply with their own policy and replace the table I have attached a picture of the damage (hole) on the side of the table
Regards,
*** ***