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TMShipping

1990 NE 163rd St # 233, North Miami Beach, Florida, United States, 33162-4854

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TMShipping Reviews (%countItem)

They use the term deposit in a contract and in fine print in the contract they say deposit is a fee.
I signed a contract for TMshipping to ship my car. They had a price and said they needed a $100 deposit. I later came to find out that the deposit is their commission or a fee and not a deposit at all and they said that in the fine print of the contract they say that the deposit is a fee. I'm just curious if this is legal to redefine what a word means in a contract. I just want future customers to not fall into the same trap that I did and I believe that companies should not be able to use these kinds of tactics. Businesses should be required to be more upfront with their prices and not be able to hide things like calling a fee a deposit because when I read deposit I think that money is going to go to the final price or they will be giving me my deposit back and not having it redefined later on to be a fee.

Desired Outcome

I would like future contracts to have the word deposit taken out and have the word fee or commission as it's replacement. Just to be upfront and forward with future clients.

TMShipping Response

Mr. *** signed the contract with our company and accepted all terms and conditions. Please note that all terms and policies are always available for our customers to get familiar with BEFORE signing the contract and item 17 of our contract states clearly, that deposit is not refundable and we never include it into the Quoted price. Also, in case a customer has any additional questions regarding payment or the process of shipping they can always reach us via phone (9-5 EST Mon-FR) or via e-mail (24/7).

They were absolutely delightful!!! After trying to find someone to pick up my car in Medina, NY. No one could deliver and they delivered the next day!!!!! I am so happy with this company and would recommend them to anybody. Thanks a million! Best of wishes.

TMShipping Response • Apr 30, 2019

Dear ***! We are so glad we could meet your expectations! Looking forward to work with you in the future! TMShipping team

I am fully satisfied with TM Shipping LLC services. Everything is fast, clear and professionally. Thank you!

TMShipping Response • Apr 30, 2019

Thank you for the review

They picked up my vehicle and delivered. The vehicle would not start when it came. The driver said they drove it up on the truck. The person I bought it from said it started and drove just fine. I am working on the issue however they did deliver the vehicle.

TMShipping Response • Oct 17, 2019

We appreciate your feedback!

Deceptive practices regarding overall price/cost for service.
Received a quote (No. XXXXX-WP) to ship my car across county, which was originally $875 but increased to $890. Electronically completed the paperwork which is large font and al of spacing indicated the quote amount of $890 plus $140 deposit. However, in very small font at the bottom for one line it states "All deposits and service fees are final and non-refundable. Deposit if TMShipping service fee. It is not included in quoted price." Clearly, this contract is not valid as it does not clearly define "deposit" and then applies it differently than the standard definition (trying to make it synonymous to "service fee", which is, "a sum payable as a first installment on the purchase of something or as a pledge for a contract, the balance being payable later". Then they advised that it was clearly stated. In no way was it "clearly" stated and they misrepresented the cost in solicitation prior to signing the contract.

Desired Outcome

To honor the quoted cost of $890 and discontinue the deceptive practices.

TMShipping Response

Mrs. Caldwell signed the contract with our company and accepted all terms and conditions. According to item 17 - deposit is not included in the quoted amount. And the reason for that is our quote shows an estimated price for shipping and this amount is subject to change due to several reasons, On the other hand, our commission always remains the same.
We never argue about the definition of the word "deposit". We have the item explaining how the payment works and what is the total amount. And you always have this information available for you to get familiar with when signing the contract. Also, if you have any questions regarding terms of the contract or shipping process, you are free to call us from 9 a.m. to 5 p.m. EST to clarify all of them or you can contact us via e-mail 24/7.
Sincerely,
***, President

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Address: 1990 NE 163rd St # 233, North Miami Beach, Florida, United States, 33162-4854

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