TM Studio

Response to complaint [redacted] The client came into the salon asking for a haircut that would be good for growing outHer layers were short and her length was fringy, so the stylist cut it to be well balanced and proportioned for growing out which included cutting the lengthThe razor was only used at her napeHer hair was previously permed with a "body wave" and was very porousIt was also quite green, most likely because of the porosity and the fact that she is on well water at home resulting in mineral depositsThe stylist offered a treatment that would help remove some of the green, which it did, it did not change the natural color of her hair, only revealed it by the removal of the green tintWe received a call from the client afterwards stating that she was unhappy with the haircut and that whatever product was put on her hair was causing it to fall out "in globs"We scheduled her to come back in to look at it and see what we could (or should) do for herShe asked that a senior stylist be there along with the stylist that did her hairI let her know that her original stylist did have several years of experience, but that I would ask another senior stylist to be present to helpWe do our best to respond ASAP to any complaints and always let our clients know that we would like to take care of any issues in-houseIt is our policy not to offer any refunds, as stated on our websiteI explained all of this to her, as well as the fact that the clear gloss that was used on her hair would not cause her hair to fall out.She was not accepting that our product didn't cause her damage, but agreed to come in and let us look at itWhen she came in, both stylists examined her hairWhile it was a bit brittle (as it was when she first came in, from the previous perm and well water) it did not appear to be breaking off or "falling out in globs"She did not accept this conclusion and insisted that her hair was in great condition when she originally came in, which it was not, obviously, since it was greenEven so, we did offer her a conditioning treatment, which she refusedAs for the haircut, she said she had cut it herself to fix it,s o that wasn't something we could really addressIt sounds like, what we could have done for her at our cost, she had done elsewherePlus she is now going to a third salonWe are always willing to work with our guests, but at the same time, we need them to work with usWe are sorry this did not get resolved, but as a salon owner, I feel we did our best to help

Complaint: [redacted]I am rejecting Mr. M[redacted] response because it is inaccurate in detail:  My appointment was on March 18 for a hair trim.  My hair was in good condition, not porous.  My hair layers were not short and fringy.  He never saw me before my appointment. I have not had my hair colored for years and not used a curling iron.    I told the stylist I was growing my hair long to wear up.  She razor cut my hair up to the middle of my head, not just at the nape.  I told the stylist I was happy with the color of my hair and we were on well water.  She suggested a gloss treatment to prevent any discoloration from the water.  I said fine, if it would not change the color of my hair.  The result was my hair was white and when I washed my hair after the cut, one side was 2" longer than the other and my hair is still continuing to have breakage.  I contacted the salon to report my disappointment in the cut and condition of my hair.   They said to come in which I did on March 24.  Mr. [redacted] greeted me, did not inispect my hair (said a senior stylist and Crystal would look at it).  Mr. [redacted] left the salon.  The attitude of his staff was "there was no problem - my hair had been green and even when Mr. [redacted] cuts his stylists hair, most of the time the sides are uneven".  I asked them to call Mr. [redacted] which they did.  He was adamant there was no problem, and a refund (88.00) was not an option so I could get resolution at another salon.  (Because of their attitude, I did not want anyone in his salon to touch my hair again) . When I left, Mr. [redacted] was in his car and approached me.  He said he just got back, but I believe he was sitting in his car rather than meet with me.  I told him I would be contacting the Revdex.com.
His response stated "as for the haircut, she said she had cut it herself to fix it, so that wasn't something we could really address".  I did not cut my hair prior to my visit there on March 24 or at anytime.   After I left the salon pm March 24,  I went to [redacted].   The stylist agreed my hair was in poor condition ($21.00).  They evened the cut and applied an awapui conditioning.  On April 15 I went to [redacted] $100) plus I purchased some conditioning.  My hair was continuing to break (little chards).  They styled my hair and cut it very short to prevent more breakage.  (So much for growing my hair out).  The senior color sylist said it appeared my hair had been bleached.  I have kept samples of my hair breakage in a ziplock.  It is just plain fuzz.
In all my years, I have never had a bad experience at a hair salon.  I checked the Washington State Licensing Department for Crystal M[redacted].  Her licensing looks sketchy.   I truly believe Crystal M[redacted] is unqualified as a hair stylist.   I have attached a "before" and "after" picture.  The before picture was taken in December, 2014.   I am smiling in the "after" picture because I won the door prize at the [redacted] Retirement Party on the afternoon of March 18, 2015 not because I am happy with my white hair. 
I appreciate the Revdex.com's attention to my complaint.
 Sincerely,[redacted]

Response to complaint [redacted] The client came into the salon asking for a haircut that would be good for growing out. Her layers were short and her length was fringy, so the stylist cut it to be well balanced and proportioned for growing out which included cutting the length. The razor was only...

used at her nape. Her hair was previously permed with a "body wave" and was very porous. It was also quite green, most likely because of the porosity and the fact that she is on well water at home resulting in mineral deposits. The stylist offered a treatment that would help remove some of the green, which it did, it did not change the natural color of her hair, only revealed it by the removal of the green tint. We received a call from the client afterwards stating that she was unhappy with the haircut and that whatever product was put on her hair was causing it to fall out "in globs". We scheduled her to come back in to look at it and see what we could (or should) do for her. She asked that a senior stylist be there along with the stylist that did her hair. I let her know that her original stylist did have several years of experience, but that I would ask another senior stylist to be present to help. We do our best to respond ASAP to any complaints and always let our clients know that we would like to take care of any issues in-house. It is our policy not to offer any refunds, as stated on our website. I explained all of this to her, as well as the fact that the clear gloss that was used on her hair would not cause her hair to fall out.She was not accepting that our product didn't cause her damage, but agreed  to come in and let us look at it. When she came in, both stylists examined her hair. While it was a bit brittle (as it was when she first came in, from the previous perm and well water) it did not appear to be breaking off or "falling out in globs". She did not accept this conclusion and insisted that her hair was in great condition when she originally came in, which it was not, obviously, since it was green. Even so, we did offer her a conditioning treatment, which she refused. As for the haircut, she said she had cut it herself to fix it,s o that wasn't something we could really address. It sounds like, what we could have done for her at our cost, she had done elsewhere. Plus she is now going to a third salon. We are always willing to work with our guests, but at the same time, we need them to work with us. We are sorry this did not get resolved, but as a salon owner, I feel we did our best to help.