Titus-Will Chevrolet Buick

We are indeed required by law to run a credit check on all customersI apologize for any anxiety we may have caused, but please know that in order to compensate for multiple lender requests (a term called rate shopping), the credit score ignores multiple inquiries, so those inquiries that fall in a typical shopping period count as just one inquirySo whether the consumer's credit was checked once or times, the score will be affected the sameI have attached additional information from myfico.comLet me know if you have any additional questions or concernsThank you

I contacted the Mr [redacted] directly and we resolved his concernHe pointed out some errors with our business hours online and we corrected themAs a thank you for his help and to apologize for the inconvenience, we gave him 20% off the price of the part he purchasedAll is good:)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I contacted the Mr. [redacted] directly and we resolved his concern. He pointed out some errors with our business hours online and we corrected them. As a thank you for his help and to apologize for the inconvenience, we gave him 20% off the price of the part he purchased. All is good. :)

On 2/25/16, Mr. [redacted] dropped off his vehicle via our night drop check in. When we called to confirm, he stated he only wanted an oil change and for us to check out his seat heater. We informed him at the time that our oil change includes a complimentary visual inspection but a thorough...

inspection has a charge associated with it. The visual inspection turned up several items that we recommended Mr. [redacted] address but, aside from a battery replacement, he declined any additional diagnosis or work.
The issue that caused Mr. [redacted] vehicle to break down is not something that would be found in a visual inspection. Since Mr. [redacted] declined additional work, we would have no way of knowing of an impending mechanical failure. While we empathize with Mr. [redacted] predicament, Titus-Will is in no way negligent in this situation. That said, as a sign of goodwill, we are more than happy to reimburse him the amount of the repair order ($324.27) provided he agrees to sign an Acknowledgement of Goodwill document. We are standing by awaiting his response.

We are indeed required by law to run a credit check on all customers. I apologize for any anxiety we may have caused, but please know that in order to compensate for multiple lender requests (a term called rate shopping), the credit score ignores multiple inquiries, so those inquiries that fall in a...

typical shopping period count as just one inquiry. So whether the consumer's credit was checked once or 20 times, the score will be affected the same. I have attached additional information from myfico.com. Let me know if you have any additional questions or concerns. Thank you.