Titan Property Management

Any critical maintenance item gets taken care of within the day. I have had positive communications with the office as well.

Dear Mrs***,
We received your complaint through the Revdex.com though we never received any dispute directly from you so we apologize that you did not get a more timely response We reviewed your file and the property records to see if there was an adjustment needed in the charges The
house was professionally cleaned by a licensed professional before you moved in and on your moreport the only thing you notated as not being clean was the inside of the cabinets At move-out you did not have professionally cleaned as required per your lease (section 28), per the invoice we attached with your final disposition you were not charged for cleaning the inside of the cabinets as you had noted they were not fully clean when you moved in The carpet and vinyl throughout the home were brand new when you moved in and you did not have the carpets cleaned as required in section of your lease so that is why you were charged for the carpet cleaning Cleanliness is not a wear and tear item The only maintenance you were charged for were listed on the invoice provided with your disposition, invoice #*** which included putting the electric stove back in the kitchen from the garage as it was fully operable along with few small items like light bulbs, a/c filter, and removal of trash you left behind The owner was fine with you paying for a gas valve to be installed so you could install a gas stove as you wanted rather than the electric stove he purchased, but the electric stove needed to be put back in place when you took your stove at move-out
After reviewing your mopaperwork and move-out paperwork the total charges of $for the items mentioned above was accurate and unfortunately the Owner is not willing to refund as they were tenant responsible items Your explanation of the property condition does not match our moreport or photo documentation I apologize that you feel like this was such a horrible experience though the property as cleaned and had new flooring prior to your move in and you were held accountable for just the tenant responsible items and no more
I know things can take a little time with having to get an Owners approval as we are the third party management company but our records don't indicate any of your timeframes being accurate on how long things took to get addressed though we do understand this is an older home and there were repairs and maintenance along the way Our records show all of your work order requests being addressed in a timely manner including: the drains, leaky sink, stove, and locks after move-in The Owner had stated they were going to install a new central heat and air unit to upgrade the window/wall units but prior to you moving in we explained that the owners were holding as they were trying to figure out how to afford it If you did not want to continue with the lease we would have let you out as that was an option at that time due to the change
We strive to give our residents the best rental experience possible, though some properties have different amenities and since we do not own the property we can only force the issue on habitable items and the remaining we work with the resident and the owner to address as best possible given the situation Sorry you feel this did not happen during your tenancy!

Review: When my husband and I moved into a rental property, managed by Titan Property Managment at [redacted], there was:Rat feces in the kitchen cabinetsKitchen cabinet doors that were not on the kitchen cabinets but merely laying on the counterMissing outlet coversAn electric stove that smelled as if a diaper had been cooked in itFilthy counter tops and wallsDirt on the floorsRust in the bath tubThe tub did not drainBathroom sink that leaked water under the basinNon-working fence gateOutdated electrical work that sparked when items were plugged into themThe property was advertised with central heat and AC but there was only central heatThere were no dead bolts on the home in a high crime rate neighborhood (that we were NOT aware of when we were discussing the property with them)The dryer vent was tattered and full of holes under the house causing our dryer to take 3-4 hours to dry clothingThe back door to the garage did not close properlyMissing screens on the back bedroom windowsThe garage was unswept and full cob webs that were clearly years oldThe front Garage door did not lock in any mannerSeverely overgrown shrubbery on the exterior of the house that made getting to the back gate extremely difficultAll of these items were photographed and reported to the landlord with a response of Ohh dear, I understand your frustration, I guess we could prorate your rent for your inconvenience . To which nothing was ever prorated, in fact when I had to have the stove replace as it was not a functional appliance I was charged to have the maintenance man come out and twist off the gas line cap and hook my stove in; which they required me to do for safety reason. I was not told that there would be a service fee for a gas hook up that they insisted I have done. I am extremely capable of hooking up my own gas stove but they insisted and I agreed; without knowledge of a hidden fee. There was never a cleaning crew sent out, I had to physically remove the feces, wipe down the walls and counter tops, put the cabinets doors back onto the cabinets, I had to purchase new hinges for some of the cabinets because the ones that were on it were rusted and unusable (which is most likely why the cabinets were not attached), have the carpets shampooed, the electrical done for safety reason, the shower had to be thoroughly cleaned to remove the rust for safety reason, we had to trim back the shrubbery, we swept out the garage but did nothing with the cob webs as they were too high for us without a ladder and we had no intentions of using the garage given its state. I took pictures of all the issues and submitted them to Titan for proof of the state of the home and still they did nothing. We had to call for maintenance to come fix the exterior items as I had already spent a significant amount of money remodeling the inside of the house to make it clean and live able. We requested maintenance services three days after we moved in January 2014 and it took them until June 2014 to get someone out to the house to fix items. Their excuse was their maintenance person was either busy on another job getting another home ready to rent, the list of excuses went on. I showed up at the management off extremely upset after finding out that we did not in fact have central AC as listed, with the add for the rental property in hand to prove that I was not in fact imagining things, to which they said oh thats not our department, that was a mistake. Again, there was nothing done for the inconvenience. We had a severely outdated wall unit that would not work. It took them 2.5 months to come even look at it and another 3 weeks to replace it. We were given permission to paint, as it was clearly not done prior to our moving in, and that was a cost I had, prior to moving in, been aware that would be my out of pocket expense. I was unaware that I would have to pay for the cleaning and fixing of the property myself without reimbursement. Our lease was from January 2014 until December 2014, I was called by a real-estate agent in August 2014. They stated the house was for sale and they needed to set up times to have viewings at the property. The management company never contacted us to tell us the house was being sold, no discussion was ever had about the term of our lease, there was nothing mentioned to us at all just the call from the listings agent. I began looking for another place to live because it was suggested to us that it would be best if we did not finish out the rest of our lease for convenience of the sale. We did find another home and moved in September from the property, but not before we had the home cleaned from top to bottom to ensure we would get our entire $1350 security deposit back. I received a refund check today in the mail in the amount of $938.89 with deductions for cleaning, maintenance work, and carpet cleaning. This is absolutely absurd to me given that the property was cleaned thoroughly before we left and it was NOT in any way clean when we moved into the property. I did call in an irritated tone, given the circumstances, to handle the situation with the management office to which I was told you can email your dispute into the office and we can pass it along to the owner. #1 the owner is no longer the owner, the house sold #2 given the history with the agency it would take 9 month to even get a reply from them that would inevitably state we have no way to verify this as we no longer hold the property ---this is me paraphrasing an assumed response based on our past experience with them. I have, to this day, photographs of the home prior to our cleaning efforts and after our cleaning efforts should you need proof of the state of the home prior to our living in it.Desired Settlement: My goal with this complaint is to be reimbursed the remainder of $411.11 that is rightfully due to us from our security deposit. We were severely inconvenience during the entire 8.5 months of our living in the home and nothing was ever done to rectify the situation even with multiple attempts to contact and request work and assistance. To all of this frustration we just sat quietly, minus the calls for maintenance, and dealt with. This refund check is an absolute outrage. I cannot believe that they would even have the audacity to try and refund us a portion of what we put down as a deposit on the sorry excuse for a rental property. Given this incident of pure insanity I would also like to be reimbursed for my time, efforts, and cleaning product purchases in the original move in situation. We were promised a prorate for the EXTREME inconvenience to which none was ever given. It was an entire two weeks of cleaning and getting the house in a livable state before we were even able to

Business

Response:

Dear Mrs. [redacted],

We received your complaint through the Revdex.com though we never received any dispute directly from you so we apologize that you did not get a more timely response. We reviewed your file and the property records to see if there was an adjustment needed in the charges. The house was professionally cleaned by a licensed professional before you moved in and on your move-in report the only thing you notated as not being clean was the inside of the cabinets. At move-out you did not have professionally cleaned as required per your lease (section 28), per the invoice we attached with your final disposition you were not charged for cleaning the inside of the cabinets as you had noted they were not fully clean when you moved in. The carpet and vinyl throughout the home were brand new when you moved in and you did not have the carpets cleaned as required in section 28 of your lease so that is why you were charged for the carpet cleaning. Cleanliness is not a wear and tear item. The only maintenance you were charged for were listed on the invoice provided with your disposition, invoice #[redacted] which included putting the electric stove back in the kitchen from the garage as it was fully operable along with few small items like light bulbs, a/c filter, and removal of trash you left behind. The owner was fine with you paying for a gas valve to be installed so you could install a gas stove as you wanted rather than the electric stove he purchased, but the electric stove needed to be put back in place when you took your stove at move-out.

After reviewing your move-in paperwork and move-out paperwork the total charges of $411.11 for the items mentioned above was accurate and unfortunately the Owner is not willing to refund as they were tenant responsible items. Your explanation of the property condition does not match our move-in report or photo documentation. I apologize that you feel like this was such a horrible experience though the property as cleaned and had new flooring prior to your move in and you were held accountable for just the tenant responsible items and no more.

I know things can take a little time with having to get an Owners approval as we are the third party management company but our records don't indicate any of your timeframes being accurate on how long things took to get addressed though we do understand this is an older home and there were repairs and maintenance along the way. Our records show all of your work order requests being addressed in a timely manner including: the drains, leaky sink, stove, and locks after move-in. The Owner had stated they were going to install a new central heat and air unit to upgrade the window/wall units but prior to you moving in we explained that the owners were holding as they were trying to figure out how to afford it. If you did not want to continue with the lease we would have let you out as that was an option at that time due to the change.

We strive to give our residents the best rental experience possible, though some properties have different amenities and since we do not own the property we can only force the issue on habitable items and the remaining we work with the resident and the owner to address as best possible given the situation. Sorry you feel this did not happen during your tenancy!