Tires Plus

Ms [redacted] came to Tiers Plus with a certificate for free oil change for one year given to her by an employee not autherized to do so and who has not been employed by Tires Plus since December of 2016, we did give her a free oil change at that time and we will honor that certificate for one more free oil change until December 31,

Revdex.com:At this time, I have not been contacted by Tires Plus regarding complaint ID [redacted] .This company has not contacting me for the damage they did to my vehicleI previously contacting them to ask for compensation but they refused to admit their guilt in damaging my left rear tail light Sincerely, [redacted]

I am rejecting this response because: I am requesting that Tire Plus honor the original offer extended by one of their employees on their business letterhead regarding free oil changes

Initial Business Response /* (1000, 5, 2015/05/18) */
please call *** at the Precision Tune in Burnsville and he can help you, he was the manager at Eden prairieYou can reach him at ***thanks

WE HAVE REACHED OUT TO MR*** AND RESOLVED THE HIS COMPLAINTS , THANK YOU FOR MAKING US AWARE OF THE ISSUE

Revdex.com:At this time, I have not been contacted by Tires Plus regarding complaint ID [redacted].This company has not  contacting me for the damage they did to my vehicle. I previously contacting them to ask for compensation but they refused to admit their guilt in damaging my...

left rear tail light.  Sincerely,[redacted]

Ms. [redacted] came to Tiers Plus with a certificate for free oil change for one year given to her by an employee not autherized to do so and who has not been employed by Tires Plus since December of 2016, we did give her a free oil change at that time and we will honor that certificate for one...

more free oil change until December 31, 2017 .

I am rejecting this response because:
I am requesting that Tire Plus honor the original offer extended by one of their employees on their business letterhead regarding 4 free oil changes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.The owner of the...

company called me and we talked about my complaint.  He accepted responsibility for his company's unresponsiveness, explained the circumstances that caused it, and resolved this perfectly.  I will continue to use Tires Plus for all of our vehicles.  I would encourage others to use them as well.  This matter is closed.Thanks.

Review: 2003 Dodge Durango brought in for a Warranty alignment repair,It was pulling to the right. I them asked to rotate tires, with tire rotation is a 50 point check including inspection of brake system. Upon leaving the repair shop I felt a "thud" when applying my brakes, Seth the store manager said I would be feeling weird things because my tires were "cupping" because they were and aggressive tire and need to rotated every 5K miles. This was on Dec 18th 2013, I drove the vehicle home and dis not drive the vehicle again until the am of Dec 20th for work. During my am commute I felt a strong pull to the Left in my alignment and the "thud" while applying my brakes was constant and a pull and slide of my tire to the right had started. I drove my truck straight home and called Tires plus spoke with Jeremy and asked if I could bring it in. At 1730 it was dropped off on 12/20 I was told they had no time to look and it would be in the shop the entire next day. on 12/21 Seth called me to tell me that Tires plus takes NO responsibility for my vehicle and that they had nothing to do with the brake failure, but would be more than happy to fix them for 600.00 dollars. So I know have a vehicle that came in fine, Tires Plus inspected and repaired, and less than 48 hours later is in need of a new alignment and a full set of brakes? How does this happen? Or just to a woman? IF you are going to take apart a vehicle and do a 50 point inspection I am trusting the mechanic is going to properly put my parts back together and or not sabotage them. I am also trusting that I am going to drive my vehicle away the same as I brought with the exception of upgrade I brought in to have repaired. I would like Tries Plus to take responsibility for the damage caused to my vehicle and repair it. Taking ownership and respecting women would be a great step.Desired Settlement: I would like my brakes repaired. I no longer feel safe driving a vehicle that I felt safe driving in 48 hours prior. This is my family vehicle.

Review: My daughter purchase new tires and an extended warranty from Tires Plus. She had a puncture shortly after purchase which they refused to cover until she called me and I threatened legal action. Today she showed uneven and unusual ware and was refused warranty replacement. In short I believe the company does not honor either manufacturer or their own warranties, finding excuses not to cover, I believe they are not an honorable company, in sort crooks deceiving the public.Desired Settlement: Either tir3es replaced on refund of original costs of tires.

Business

Response:

We called the consumer the next day and worked out a resolution. This has been Resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your quick and effective involvement, thank goodness for an organization such as the Revdex.com.