Time Hotel Nyack

I have yet to hear back from *** *** or *** ***I am thinking that perhaps they rather not speak with me directly? In any case I will be instructing our Accounting team to issue a credit for the night of the incidentThis will be for *** ***'s room only It is also
important to note that those associates that were part of this unfortunate episode have been identified and will be held accountable for their rolesWe have very high standards at our amazing property and we were disappointed to know that something like this could have taken place Please share this information with *** ***, who was the person who officially brought forth the complaint I believe that I have met her original request and we can move on from this distressing incident Regards, Miguel