Tim Short Acura

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good morning [redacted] I'm the General Manager at Tim Short Acura previously Thornhill Acura, we took over around around a month ago. I would like to know more about this bad experience that the customer had, we pride ourselves in doing business the right way although it's a...

challenge during a buyout getting everything switched over and making everything smooth for the customer, however this should have never happened, I would like to give my contact information so that the customer can personally make contact with me, I would like to resolve this issue and see what I can do to assist the customer and make for a better experience. Below is my contact information.[redacted]General ManagerTim Short Acura304-744-0707 Office[redacted]