tiger town

On 2/09/Northland Chevrolet did inspections and repairs to Ms [redacted] 's Chevrolet Trailblazer At the time of her arrival she had a list of items that she wanted inspected There were specific items listed on the initial check in sheet1.) Perform a used vehicle safety inspection.2.) Check and advise why the traction control light is coming on in her vehicle.3.) Check rear wiper blade and replace if needed.After noting everything Ms [redacted] had requested we required a signature authorizationThe price quote on the signature authorization form states that the inspection fess for the above items was $We at that time gathered the signature authorization After getting that authorization Ms [redacted] also asked if we could look at the tire pressures because the light was onWe did add the additional customer request to our work list The work was completed as requestedThere were many recommendations that were given to make the vehicle safeI believe that we presented a straight forward write up process and pricing structure The only item that was not accounted for that had an increase to the bill was adjusting the tire pressure and relearning all the positions of the tiresThis additional service was $ Northland Chevrolet stands behind the work that we performed and the pricing that you were quoted Please feel free to call if you may have any questions

We invite the customer to visit the store and review the paperwork with both the sales and business managers We would like the opportunity to explain any discrepancies that are thought to exist and resolve this issue as soon as possible Fell free to contact any one on the management team at [redacted]

On 2/09/Northland Chevrolet did inspections and repairs to the consumers Chevrolet Trailblazer. At the time of her arrival she had a list of items that she wanted inspected. There were specific items listed on the initial check in sheet1.) Perform a used vehicle
safety inspection.2.) Check and advise why the traction control light is coming on in her vehicle.3.) Check rear wiper blade and replace if needed.After noting everything the consumer had requested we required a signature authorizationThe price quote on the signature authorization form states that the inspection fess for the above items was $We at that time gathered the signature authorization. After getting that authorization MsPatchin also asked if we could look at the tire pressures because the light was onWe did add the additional customer request to our work list. The work was completed as requestedThere were many recommendations that were given to make the vehicle safeI believe that we presented a straight forward write up process and pricing structure. The only item that was not accounted for that had an increase to the bill was adjusting the tire pressure and relearning all the positions of the tiresThis additional service was $20.00. Northland Chevrolet stands behind the work that we performed and the pricing that you were quoted. Please feel free to call if you may have any questions.

We invite the customer to visit the store and review the paperwork with both the sales and business managers.  We would like the opportunity to explain any discrepancies that are thought to exist and resolve this issue as soon as possible.  Fell free to contact any one on the management...

team at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This does not address the fact that they failed to mention/disclose any issues or observances from the inspection. The mechanics where I had the repairs done stated that any recent inspection would have caught the issues listed below, instead Northland failed to disclose any of these and resulted in break failure and other repairs within 15 days and under 300 miles of purchase.In addition to the initial complaint other issues were found when I took the vehicle to the mechanics, these consisted of - a rusted-out break-line, leading to a replaced break-line and Master Cylinder (cause of the break failure), Steering and suspension: F/R Link Pins and all Ball Joints required replacement, and the Idler and Pitman Arm need replacement. Services were NOT done by the Northland dealership. The vehicle has been repaired (by other local mechanics). I would (and will not in the future) take the vehicle to Northland Chevy, as it was their service dept. that had done the initial checks. Therefore I could not trust them to do a quality job in the repairs sought.In addition to the vehicle issues, at the onset of this all I had sent them a notice of the issues, receiving no replies or attempts to contact me concerning these in over 24 hours. It took me calling after this period to finally get a reply in which they said that repairs were on me and that I should expect issues with used vehicles. I do consider this case closed and am just going to take the losses. I am not satisfied with the response or the customer service of Northland Chevy.
Regards,
[redacted]

Northland Chevrolet disclosed on both the buyers guide and relationship after the sale form, that there would be no warranty provided and the vehicle was sold as is.  Many vehicles that are nearly 20 years old and have in excess of 130,000 miles will have less than perfect components, yet does...

not make them unsafe or undesirable vehicles.  Every vehicle is inspected and cleaned before being placed for sale however no warranty was offered by Northland Chevrolet, and in fact, we clearly expressed the vehicle had no warranty to Mr. Murtha and was being sold as-is.  Unfortunately vehicles need repair and sometimes unpredictably, so we offered to discount services to him on the repairs he mentioned.  We would be happy to assist him with discounted services but believe we properly explained that no warranty on any parts of any kind would be offered on the vehicle and it was sold as-is.*
[redacted]General ManagerNorthland Chevrolet1420 Ogden AvenueSuperior, WI 54880715-392-5111

On 2/09/18 Northland Chevrolet did inspections and repairs to Ms. [redacted]'s 2007 Chevrolet Trailblazer.  At the time of her arrival she had a list of items that she wanted inspected.  There were 3 specific items listed on the initial check in sheet. 1.) Perform a used vehicle safety...

inspection.2.) Check and advise why the traction control light is coming on in her vehicle.3.) Check rear wiper blade and replace if needed.After noting everything Ms. [redacted] had requested we required a signature authorization. The price quote on the signature authorization form states that the inspection fess for the above items was $199.90. We at that time gathered the signature authorization.  After getting that authorization Ms. [redacted] also asked if we could look at the tire pressures because the light was on. We did add the additional customer request to our work list.  The work was completed as requested. There were many recommendations that were given to make the vehicle safe. I believe that we presented a straight forward write up process and pricing structure.  The only item that was not accounted for that had an increase to the bill was adjusting the tire pressure and relearning all the positions of the tires. This additional service was $20.00.  Northland Chevrolet stands behind the work that we performed and the pricing that you were quoted.  Please feel free to call if you may have any questions.