Tiger Express Reviews (1)
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Tiger Express Rating
Description: Artificial Turf
Address: 4100 S 76th Cir # 5, Omaha, Nebraska, United States, 68127-1869
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Review: The artificial turf installed April 2014 is defective with its very obvious inconsistent color variation of the yarn causing noticeable bands of color resulting in an unacceptable striped pattern. The color and strips problems were not in the sample we were provided when the product was selected.
Photos and descriptions have been provided. The company has been contact multiple times with the same response "I have forwarded your message to our claim department." [redacted]Desired Settlement: Complete replacement at the companies expense.
Business
Response:
Ms. [redacted],
Thank you for your August 22nd letter in which you notified Tiger Express that a complaint had been filed with Revdex.com by Mr. [redacted] of Denver, CO.
As you may not be aware, we are a manufacturer of synthetic grass. We sell to over 2600 synthetic grass installers, contractors and architects nationwide. In addition, there are approximately six other true synthetic grass manufacturers nationwide, each with what we assume must be a similar market share of clients as ourselves.
Synthetic grass is a product and material that must be handled with certain precautions in mind. We do not deny that occasionally one of our contractors may have an issue with the grass which we must immediately remedy, in accordance with their warranty.
However, in the case of Mr. [redacted], please keep in mind that as we have never directly sold our products to him or receive a notice of an issue from the installer, he states to have used, there is absolutely no way for us to verify that the synthetic grass product he is currently having an issue with is truly Tiger Express’ in the first place. It is also common that a contractor may use multiple suppliers of their trade materials, so there is still no evidence that this product is undoubtedly Tiger Express’.
It is unfortunate to learn that our reputation may be tarnished by unwarranted allegations from Mr. [redacted]. If Mr. [redacted] is concerned about an issue heis having with the type of grass he has purchased and installed through his contractor, it is standard practice within the manufacturing industry to refer him back to his contractor, as they are the sole caretaker of the product when it leaves any manufacturing facility.
Sincerely,
Co-owner
1400 N. Daly St.
Anaheim, CA 92806
Toll Free: [redacted]
Office: [redacted]
Fax: [redacted]
Website: www.syntheticgrasswarehouse.com
Email: [redacted]
Media: www.TigerExpressMedia.tv
Facebook: www.facebook.com/syntheticgrasswarehouse
Twitter: www.twitter.com/SGWCorp
Instagram: [redacted]