Ticket Stub King

Her order was placed on 9/*, for a 9/showThe order invoice clearly noted that tickets would be available on or about 9/*On 9/*, tickets were emailed to the customerShe did not call us until hours before the show on 9/** to let us know she didn't receive themShe then stated "maybe they
went to my spam folder." We then drove hours back to our office after office hours to re-send them to herWhen we resent the tickets, she stated that she now received them but could not make the show because she lives in Vancouver - something she could have told us before we drove back to the officeSince the goods/services were provided- we did not issue a refundHowever, we told her that we would be more than happy to provide a significant discount on her next order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Thanks for doing the honourable thing. As soon as I am able to see the refund I will accept the response and move on
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The money has been refunded. Please have her call her credit card company, not sure what else we can do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
  I NEVER responded with 'maybe they went to my spam folder.' They asked me to check my spam folder, which I already had, and I took a photo and sent it to them that there was NO response from them. They did NOT send the tickets until the DAY OF the concert.  I was checking very regularly for the tickets and had not received them. They also texted me on Friday the [redacted] and said they would be refunding the money on Monday the 19th and then did not send the money. I still have the text message. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]