ThyssenKrupp Elevator

Polaris elevators & escalators is a company specialized in the trading and implementation of German elevators and escalators for last 25 years. Our office is located in the Najma, Doha-Qatar & we have branch offices in Chennai, India and Dar es Salaam, Tanzania.

We have reviewed this complaint and the issues surrounding it This customer has talked with our Account Manager, Sales Manager and Branch Manage from the Portland Office All have reviewed and confirmed that our billing was "as per" our contractual obligations with this customer Travel time is required when an elevator is located in remote areas There simply are not enough elevators located in Bend, OR to staff a full time mechanic in that city As a result travel is required and we do charge for this travel In an effort to retain this customer and diffuse the situation, our Branch Manger agreed to credit some of the travel time This has been communicated to the customer In regards tot he lien notice being sent, this was a mistake made at our Regional office in Salt Lake City It had no relationship to past due amounts or disputes on these invoices It was removed and that was also communicated tot he customers.At this point ThyssenKrupp feels we have gone above and beyond to solve this issues We consider the matter closed and payment is due.Thank youBryan W [redacted] VP - North DistrictThyssenKrupp Elevator

Revdex.com spoke with [redacted] from the company and he stated that the consumer was aware that the concrete would crack [redacted] has offered to come out and look at the cracks and look at the cracks for the consumer

[A default letter is provided here which indicates your acceptance of the business's
offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Will wait to see if he responds Has not on the previous attempts to contact
Regards,
*** ***

Complaint: [redacted]I am rejecting this response because:  Bend is the metropolitan city of Central Oregon. it has a suburban population of 169,954, with 81,236 being inside city limits.  Prineville has a population of 9,253.  Bend has many elevators needing serviced, Prineville has 1.  Bend has escalators too, but the only ones running are at the hospital because of your outrageous operational fees. Look, I understand your technician can live where he wants to, but we do not need to pay for a commute that is his choice.  If I lived in Prineville but worked in Bend, I would pay for my own commute because that's my choice.  I'm sure any of your technicians could more than afford to live in Bend working only part time as they earn $275.00 to $393.00 per hour. Your excuses are not valid, and you have some explaining to do.  I would like to know why your hourly labor charges are so high?  Outlandishly high... more than an attorney high?  I would also like to know why it took 13 hours to re-program the elevator? It's never taken this long before.  Finally, you need to understand that the lien paperwork we received is more than something you can just brush off.  We should not be bullied or forced to pay your unethical charges.  I don't believe you've gone above and beyond, I only you know you consistently drop the ball and charge and arm and a leg for it.Sincerely,[redacted]

We have reviewed this complaint and the issues surrounding it.  This customer has talked with our Account Manager, Sales Manager and Branch Manage from the Portland Office.  All have reviewed and confirmed that our billing was "as per" our contractual obligations with this customer. ...

Travel time is required when an elevator is located in remote areas.  There simply are not enough elevators located in Bend, OR to staff a full time mechanic in that city.  As a result travel is required and we do charge for this travel.  In an effort to retain this customer and diffuse the situation, our Branch Manger agreed to credit some of the travel time.  This has been communicated to the customer.  In regards tot he lien notice being sent, this was a mistake made at our Regional office in Salt Lake City.  It had no relationship to past due amounts or disputes on these invoices.  It was removed and that was also communicated tot he customers.At this point ThyssenKrupp feels we have gone above and beyond to solve this issues.  We consider the matter closed and payment is due.Thank youBryan W[redacted]VP - North DistrictThyssenKrupp Elevator

Dear [redacted]In response to [redacted] We ran an estimate on [redacted] [redacted] signed contract on [redacted] as noted and handwritten by [redacted] , on estimate contract pictured. He wanted an earth-tone sand-colored tint to be added to the job. After signing [redacted] called and...

requested pricing on removing an apron and replacing a sidewalk on [redacted]. We informed him of the cost to be [redacted] and color would be an additional [redacted] at which point he accepted. Attached, is a copy of the signed proposal, below his signature you will see a noted request to add earth-tone tint sand. Nowhere do you find a request to replace drain tile. On [redacted] was sent to mark the job site.After ticket cleared, we proceeded to prep and pour the driveway. At this time, the [redacted] requested us to install an electrical conduit pipe for future under driveway usage. Which was done (see attached). After, the job was poured and the forms of the driveway were removed. I received a phone call from [redacted] on [redacted] informing me that debris was left on the edges of the driveway. During this conversation, she felt necessary to curse at me throughout the entire conversation. At this time, I had texted her husband, see attached. An invoice was sent and marked as "Due upon Receipt" just as stated in the contract from [redacted]. The [redacted] did not pay the invoice, stating that the color was not the color they had chosen and we responded, telling [redacted] that indeed it was the color she had originally chosen. She went on to speak of the hue of the color being wrong. We do not manufacture the color, we simply pour it into the truck, nor do, or can we guarantee the hue of the color. There are too many environmental factors, that are outside of our control, that can change the hue of the color. For example, temperature, humidity, ground moisture, so on and so forth. On [redacted] texted photos of her concerns about a hairline crack in the driveway. (see attached photo) We arranged to meet on [redacted] (see attached photo) to discuss any and all concerns the [redacted] had with the job.  The concerns were as follows; a hairline crack, the hue of the color of the concrete, and raveling on saw cut joints. On the same day I arranged to have a crew come to her job site and address her concerns.  I received a text from [redacted] (see attached) stating that our work had seemed to fix any issue she had. So, [redacted]'s statement that cracking appeared two months after are incorrect. During that meeting, I explained to the [redacted] that cracking does occur in concrete and we never have and never will guarantee against it. To the contrary, we do not warranty or guarantee against cracking in our  "Quality Concrete Driveways" information sheet. Directly under the heading; "site preparation" of out information sheet it states that cracking is a natural occurrence. This information sheet was received by the [redacted] per signed proposal, it states "received and hereby accepted". On [redacted] [redacted] came to our office and delivered check #[redacted] for [redacted] and at this time she stated she withheld [redacted] because she was not satisfied with with her color.  We accepted this check although payment was short, to appease [redacted] and bring the situation to an end. In receipt of this payment, our contract says "pay upon completion" of the job. Which ultimately seems that the job was completed and she was satisfied. From that day forward, we received numerous requests to come out and look at their job, due to the cracking, which my foreman and I had done. After a lot of verbal abuse and threats we agreed to go back out to and remove the section of driveway that had the crack. We explained that there was no chance of color matching due to the variables. [redacted] stated that she was not concerned about the concrete's color not matching and that she needed it repaired. In order to try to appease [redacted] we went out on [redacted] and removed the section of driveway and found a piece of drain tile was the cause of the failure in the driveway. (see attached) We had no way of knowing this piece of drain tile existed (being it was buried in the ground) nor were we informed of it. Since the time of replacing the section of drain tile and section of concrete, at no cost to the [redacted] we have again, received several phone calls and text messages at [redacted] asking to come look at the color difference in which [redacted] was well informed before replacing, would not match. Each time we have explained and reminded her that this would occur.  We at OTG feel that we have gone above and beyond all contractual or verbal agreements.

Revdex.com spoke with [redacted] from the company and he stated that the consumer was aware that the concrete would crack. [redacted] has offered to come out and look at the cracks and look at the cracks for the consumer.