Thunder Marine, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have received and investigated the complaint from Ms. [redacted].  I am sorry that she is disappointed in our plants.  This plant is shipped from the vendor in a dorment state.  With care and water, they thrive and multiply quickly.  I do not have the ability to check exactly...

what is shipped.  We have called the vendor and have been assured that the plants are in good condition when they are shipped.I have issued a refund for $11.99 to the credit card used to purchase this item.I apologize for the inconvenience we have caused, and if I can be of any further assistance, please contact me directly. Sincerely,Pat [redacted]Director of Order Services

I have received and investigated the complaint from Ms. [redacted].  I found that the order was placed over the phone on December 10, 2016. I have listened to the call, on which the customer identified herself as [redacted].  The credit card give for this order was a [redacted] card ending with...

[redacted].  We have no further details on the credit card number.I have checked our system and we have no other customers using the same card.  If this card does in fact belong to you and you did not order the merchandise, please use the return label and return to us.  We will issue a credit to the card.If I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services

I have reviewed the complaint from Ms. [redacted], and found that the order was placed on November 30, 2016.  She used our "Shop Now Pay Plan" as the payment method.  The order for two nightgowns was billed at $20.89 which includes postage, handling, and tax.  A bill for the minimum...

payment of $10.00 was sent to her in December.She returned the merchandise using our "Smart Label" which clearly states that a fee of $7.99 would be deducted from the credited amount for the return postage.  We also do not refund the original postage and handling on orders that are not damaged or defective upon receipt.  Her account was credit for a total of $5.47, leaving a blace of $15.79 which included the January finance charge of $ .37.  Since the balance was left unpaid, a finance charge of $ .28 was added in February, bringing the current balance to $16.07.  The terms and conditions of our house credit was mailed to the customer on December 2, 2016.As a one time courtesy, I have issued a credit to the account for $16.07.  When processed, it will bring her balance to zero.  If I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services

I have investigated the complaint from Mr. [redacted], and found no record of any order with us.  The Order number provided [redacted] does not belong to Carol Wright Gifts.  All of our order numbers are 4 alpha characters and 4 numerical - such as [redacted]While we carry many items as seen on...

TV, we do not advertise on TV.  Our company gets calls daily after customers order through the TV, but since we are in no way affiliated with these ads, I cannot help him.I would suggest that he contact the company that sent him the e-mail confirmation.   Sincerely,[redacted]Director of Order Services

I have received and investigated the complaint from Ms. [redacted].  Our records show that Ms. [redacted] was offered and accepted a membership in our [redacted] program.  This offer was made by one of our customer service representatives following an order she placed with our Carol...

Wright catalog. [redacted] offers members savings on everyday products and services.  the cost of this membership, which is billed monthly is $2.99 for the first month, and then $14.99 per month until the customer chooses to cancel.Ms. [redacted] did cancel the membership on October 24, 2015.  Carol Wright has a satisfaction guarantee policy on all products, including [redacted].  I have issued a credit to her account for all charges related to this membership which total $20.87This credit will be posted to her account, bringing her balance to zero. I apologize for any inconvenience we have caused, and if I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services

Unfortunately, I am not able to investigate this complaint.  I need the name and address  under which the order and membership are listed.  Once I have that information, I will be able to address the problem.Sincerely,[redacted]Director of Order Services

I have investigated the complaint from [redacted] and found the following:[redacted] placed an order with us on July 21, 2015, which totaled $81.91.  This order was shipped and delivered on August 6, 2015.  The order was charged to his "Shop Now Pay Plan" account.  The first payment...

was requested to be made on September 6, 2015 .  As per our terms and conditions which are printed in the catalog and sent to each customer when the account is opened, late charges and finance fees are added to the balance due each month until the account is paid off.Since no payments were made until November, these charges  up until the time of the first payment brought the account balance to $124.99.  Payments were received on November 8 and December 7, 2015. ($20.00 each time), but the account is still behind.  The current balance on the account is $128.07.  Any questions on this account should be directed to our credit department.  They can be reached at [redacted]Sincerely,[redacted]Director of Order Services

I have received and investigated the complaint from Ms [redacted], when she returned the order, which totaled $146.89 three things happened to reflect the refund credit of only $116.97.  First, she used our postage paid return label, which clearly states that a fee of $7.99 would be deducted from...

the refund. Second,   It is our normal procedure to refund the original shipping and handling only for damaged and defected items and not for items returned for other reasons.  The third was, that our processing department did not process item 23813 the Lens Clear as being returned.Ms. [redacted] should have been told these things when she called on June 15, 2015.  As a courtesy, I have issued a credit to her account for the full balance shown on her statement of $31.74.If I can be of any further assistance, please contact me directly.

I have investigated the company from Ms. [redacted].  I have contacted our credit department and was told that the letters sent to her by them was for a down payment on each of the two orders that was placed.  Our records show that she requested that both of these orders be canceled. ...

Credit was not denied.With our "Shop Now Pay Plan" credit, each time an order is placed, the credit it checked.  The credit department has an automated system that allows orders to go through with or without a down payment.  They will be happy to discuss this with Ms. [redacted], as she is the account holder.   Supervisor of credit is Jody F[redacted] at ###-###-####.  I apologize for any misinformation that was given, and if I can be of any further assistance, please contact me.  Sincerely,Pat N[redacted]Director of Order Services

[A default lCr.etter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]just want to say "thank you".
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: removing my name from the mailing list is NOT protecting other children from seeing the adult section of your catalog. I am asking you to mark on your catalog that it contains adult material to protect other children from seeing this. I have searched the Internet and your site and there are numerous complaints of people's children seeing this material. 
Regards,
[redacted]

I have investigated the complaint from Ms. [redacted], and fount that her replacement order was processed with the size clearly marked as 2X.Since the shipping department is in another facility, I do not have the ability to see exactly what is shipped.  Before processing a new order, I...

checked with our Quality Control department to see if there was a known problem with the sizing of these pants.  I have been told that since the material is made to stretch it is hard to measure to a comparable size chart.  They asked me to have the customer make sure that the correct ones are received, by checking the inside size label.  I have processed a new replacement order, and it will be shipped as soon as possible.   I apologize for the inconvenience caused.  If I can be of any further assistance, please contact me directly.

The complaint has been resolved. They tracked doqn my missing package and I received it today. Thank you for your swift action.

In response to the rejections of our explanation, when Ms. [redacted] called our company on May 6, 2015, our customer agent immediately waived the Smart Label Fee of $7.99 because she told the agent that the items were defective and it is noted that the customer wanted an exchange. To explain the outbound shipping and handling fee of $5.90 versus the return smart label fee of $7.99, we receive a discount on the outbound package due to the high number of packages sent daily.  The returns are done on an individual basis, therefore we do not receive any discounts that we can pass on to our customers. No refund was issued until today, because we were waiting for the items to be returned.  As a courtesy, I have issued today a credit to her [redacted] card for the total charged on this order $17.88. Since the method of payment was her credit card, our system issued the refund to that card.  Depending on the date of her statement, this credit should show on this month’s or next month bill.   Sincerely, [redacted] Director of Order Services

I have received and investigated the complaint from Ms. [redacted].  She is accurate in saying that we office $10.00 coupons to some of our customers in order to interest them in trying new membership offers. We send the customer five $10.00 coupons with each offer.  These are to up used...

to purchase any merchandise on orders of $25.00 or more.  Ms. [redacted] was offered these coupons on both Passport to Health and Passport to Savings Memebership.  She used the coupons to place 18 orders, using the coupons more than once.  If items are returned, we do not replace the coupons.  The refund given for each returned item is the full price of the order.  These coupons are good for 1 order only, just like in any store - if used it is not replaced if items are returned.Ms. [redacted], just agreed to look an another program and will be getting five more coupons to use as she wishes.  We offer other types of incentives to our customers, such as Internet Specials, Shop Smart discounts, and sometimes discounts on specific items.  These are given to our customer when orders are called in.If I can be of any further assistance, please contact me directly.Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your assistance.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]8, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I do understand her displeasure with our selling of adult comfort items, and am sorry that these items offended you.  Please know these products are sold to many of our senior population in the United States.  They are very sensitive and it allows our senior customers to make these...

purchases in the privacy of their homes, without having to go to the store.I respect your desire to be removed from our mailing list, and found that was done on March 16, 2017 as requested.  I have also contacted our mailing facility to make sure she is removed from all our lists at once.  I can assure you that no more will be printed in her name, but as our representative said, at the time of the call, there may have been one already on it's way.Sincerely,Pat N[redacted]Director Of Order Services

I have received and investigated the complaint from Mr. [redacted].  He placed the order on our web site and selected Standard Shipping and Handling.  The order was placed on September 30, 2015 and shipped on October 2nd.    It normally takes between seven and ten days...

to go from New Jersey to [redacted].  In tracking the order I did see the progress from the Post Office as stalled.Today the tracking showed that the package was delivered yesterday October 19, 2015 at 3:45 PM.  I apologize for the delay, and as a courtesy have credited your credit card in the amount of $26.85, this represents the return of the handling charge of $5.90 and a 25% discount on the order.