Thunder Car Wash

I am aware of this complaint and wanted to let you know that Thunder Car Wash has a disclaimer on the wall that says we are not responsible for windshield wipersHowever, we did decide to go ahead and talk to [redacted] about how much it would be to replace the part, after I verbally let him know that we do not cover this type of damage but I told him in the spirit of customer srevice, that we would talk about payingHe said he would go to the dealership and get an estimate [redacted] states he contacted me by phone on several occasions, but I only had one conversation with him, when I said to go get an estimateHe was supposed to let me know what the estimate was and we were to talk about what was a fair price to get it replacedWhat ended up happening was there was no more conversation he just sent us a billWhen I looked at the invoice, he had altered the invoice by adding a tax to it and added an installation fee of $110/hourThe reason I know this is I called the company to verify the invoice and they stated the invoice was $He chose to charge us $an hour to install the arm himselfHe attempted to charge us tax again and then realized his mistake and crossed it outWhen I realized the invoice had been fraudulently altered, I refused to pay it

To whom this may concern,In September of the customer brought her vehicle in for a car washAfter going through the carwash and leaving the property for about an hour she noticed that her antenna was brokenI being thatmanager of shift at the time walked over to her vehicle to access the
alleged damageOnce I saw theantenna broken I gave the customer an incident form to fill outAfter the customer filled out the form Iexplained to her that we are not responsible for damage to antenna and walked her over to show herour disclaimers that is posted in our prep area, visible for our customers to seeI advised to thecustomer that I would provide the information to the owners but with our declaimer there wasn't toomuch I could doSome time did pass before I was able to get back to the customerI left a message forthe customer on October 11, at 10:00amI advised that we unfortunately were not responsibleand would not be fixing the antennaI did not hear from the customer again until March 10, whenshe came in stood in my prep area I explained to her that we were not responsible for the antenna; Iapologized and said there was nothing I could doThe customer left and not minutes later a mansaying he was her husband pulled up recording me and my employees walked straight into our officewhich is for employees only for safety reasonsHe said I am going to need a business card with myinformation on it, the owners direct contact information, UBI#, and a copy of our business licenseI hadno problem and did provide this man with our business information, UBI# (which is on the businesslicense), and he took a picture of our business license, and days and times of when the owners are hereat the businessHe then sat around his car for just over hours with his phone pointed at usWe areonly human, and humans make mistakes we do and have taken responsibility when we make mistakes.The customer left the property for over an hour after drying her car off in the vacuum areaI am verysorry this happenedWe are a small family owned business and we strive to make sure our customershave a good experience; we truly value every one of our customersI am a female manager at thundercar wash and treat everyone equalThe customer being a female had nothing to do with this incident.Our disclaimer we have posted states important things that can either cause problems to our equipmentor customers vehicles; this is the same disclaimers every car wash hasIt asks you to fold in side mirrors,remove or lower antenna, remove aftermarket roof racks, and to turn off and secure wipers front andbackI am sorry the customer felt attacked by me or thunder car wash that was not our intentions.Katie E***Manager at Thunder Car Wash

I am aware of this complaint and wanted to let you know that Thunder Car Wash has a disclaimer on the wall that says we are not responsible for windshield wipers. However, we did decide to go ahead and talk to [redacted] about how much it would be to replace the part, after I verbally let him know that we...

do not cover this type of damage but I told him in the spirit of customer srevice, that we would talk about paying. He said he would go to the dealership and get an estimate. [redacted] states he contacted me by phone on several occasions, but I only had one conversation with him, when I said to go get an estimate. He was supposed to let me know what the estimate was and we were to talk about what was a fair price to get it replaced. What ended up happening was there was no more conversation he just sent us a bill. When I looked at the invoice, he had altered the invoice by adding a tax to it and added an installation fee of $110/hour. The reason I know this is I called the company to verify the invoice and they stated the invoice was $108.31. He chose to charge us $110 an hour to install the arm himself. He attempted to charge us tax again and then realized his mistake and crossed it out. When I realized the invoice had been fraudulently altered, I refused to pay it.

Complaint: [redacted]I am rejecting this response because:The response by Thunder Car Wash contains very inaccurate information. They said "[redacted] states he contacted me by phone on several occasions, but I only had one conversation with him". If you look at my complaint, I never said I contacted her by phone on several occasions. I said I called her once and showed up to the car wash on multiple occasions looking for her. As Ipreviously stated, I went to the car wash a total of FOUR TIMES and let them know I was trying to get in contact with the manager each time. Diane made no effort to get in contact with me.I did not "just send them a bill" as Diane states, I drove to the car wash on my lunch on Thursday 9/10/15 in an attempt to personally give the receipt to Diane as I've been previously told she is there between 9am-2pm. She was not there so I gave it to a worker and waited for a response. Come Monday 9/14/15, she had not responded so I filed this complaint.Diane stated "When I looked at the invoice, he had altered the invoice by adding a tax to it and added an installation fee of $110/hour. The reason I know this is I called the company to verify the invoice and they stated the invoice was $108.31. He chose to charge us $110 an hour to install the arm himself. He attempted to charge us tax again and then realized his mistake and crossed it out. When I realized the invoice had been fraudulently altered, I refused to pay it."This is extremely inaccurate information. I am stating nothing but facts. Diane unfortunately, is stating assumptions.I've attached two invoices to this and two screen shots of my bank accounts being charged.The first attachment that is titled "c1" contains the first invoice I received from [redacted]. I was charged $108.31 on that day. I asked the worker helping me ([redacted] Phone number: [redacted]) how much it would be for them to install it and I asked him to write it down on the invoice. He can verify that is his handwriting. He gave me an estimate of $22 to install it. He then added that $22 and $111.02 and got a total of $133.02. As I said, I paid $108.31 that day so I thoughthe added it up wrong. He should have added $108.31 to $22. Not $111.02 and $22. So I crossed out his handwriting of $133.02 and wrote $130.31. That is the one thing I did to the invoice. Attempted to correct the price.The second attachment I added to this titled "c2" shows the invoice I received after getting the wiper installed by [redacted] on 9/12/15. This invoice shows the $22 I was charged for the labor. It also shows that the wiper was actually $111.02. I thought it was $108.31 as that's what they originally charged me but [redacted] had the correct price before I crossed it out on the previous invoice. They added a charge for tax and shop supplies so it cost me $37.08 that day. $37.08 plus the $108.31 I already paid equals a grand total of $145.39These two invoices plus the two bank statements prove that I did not "install it myself" and "attempt to charge them tax again before realizing my mistake and crossing it out". I can provide physical copies of these invoices as well.As for the disclaimer on the wall, it states "OUR EQUIPMENT SAFELY WASHES WELL MAINTAINED ORGINAL (original is misspelled on their sign) EQUIPT VEHICLES". Then under that it says they are not responsible for many things that could get damaged including wipers. This disclaimer is a CONTRADICTION in itself. You cannot state that your car wash safely washes vehicles and then right under it say that you're not responsible for vehicles that get damaged in it. If your car wash actually washes vehicles safely, then you do not need to say that you are not responsible for any damage that occurs because no damage will occur since it "safely washes" cars. This only proves that they are aware the car wash can damage vehicles. As I stated on my initial statement, there are multiple reviews on multiple sites posted this year that complain about this car wash damaging their vehicles. This disclaimer is invalid since it's contradicting itself.I would like my full refund of $145.39. I honestly should be receiving more for the time, gas, and effort I've put into all this. Once again, I've showed up at the car wash 4-5 times. I've woken up earlier and went to the car wash before work and on my lunch in an effort to get in contact with Diane. I've had to drive to Toyota and wait to get my vehicle fixed while using credit cards to pay for stuff knowing that my cards are almost maxed out. I sit here at home for hours having to type this whole thing up and refute the assumptions being made that I fabricated stuff. And again, all I'm asking for is the $145.39. That's a bargain for all that I've done to settle this.Sincerely,[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]