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My company *** Inc. purchased a Management software from this company. They send a sales rep to our location for training. During the training she was asked about the specifications for our computers and she stated we would receive them which we never did. No software has ever been down loaded to any computer because our system will not accept it. We have paid over $14,000 dollars for nothing. We have tried to get them to reimburse us, but they refuse stating that we signed a contract. I believe in contract Thomas *** was to provide software which they did not. In my opinion this is theft. How can we pay for something we never received. They have even threatened us to stop the service. We gladly told them to, since we do not have a service. They have also turned us over to collections. I know that sales people new in advance of computer problems and just wanted to make a sale and have us sign a contract.
Product_Or_Service: Nov. 2016
Refund I would like to have the money that has been given them from our account to be refunded due to lack of a product which they sold. How can we expect to pay thousand of dollars for a product that has never been installed.
I am hoping to issue a response to complaint XXXXXXXX.
While I understand that I am outside of the reply timeline I would like to still issue a response if possible. I have just been in receipt of the complaint in the last couple week and I have attempted to reach someone at the number listed on complaint letter as well we the website listed on the letter to no avail. I did speak to Roslyn on March 19, 2018 and she gave me the same number listed on the letter but I have not yet been able to reach anyone. Roslyn had indicated that while we are past the deadline that our response is still appreciated. Although I was not able to speak to anyone at the number given, I finally left a message today and also decided to send an email reply.
Our response to the complaint is as follows: We have investigated the claim and find it to be without merit.
I would greatly appreciate it if someone could follow up with me on this matter.
Thank you,
Danyale ***
Legal & Compliance Analyst
Thomson Reuters
XXX-XXX-XXXX
***@tr.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from Thomas Rueters, We never received the product to install, if they prefer they can come and see for themselves product was never installed and could not because it was not compatible with our system. They continued to debit our bank account all the time even after they were approached several time to stop. I consider this to be theft, paid over $14,000 with nothing to show for spending the money. And again the contact people we had with Thomas Rueters was aware of problem and only wanted only contract sign so they would get their commission. I have noticed that there has been several complaints against this company.