Thompson Kane & Company Reviews (2)
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Thompson Kane & Company Rating
Description: Mortgage Bankers, Real Estate Loan Modification, Mortgage Lender, Loans, Real Estate Loans, Mortgage Brokers, Financial Services, Mortgage and Nonmortgage Loan Brokers (NAICS: 522310)
Address: 8020 Excelsior Dr Ste 401, Madison, Wisconsin, United States, 53717
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[redacted] was the absolutely worst "professional" I have ever encountered in the mortgage industry. Our approved short sale closing was delayed 5 TIMES, after repeated assurances for months from [redacted] that these buyers were "good to go." When we were finally cleared to close (Approved in July, DID NOT CLOSE until February) funding of the loan was delayed repeatedly as well. It closed Friday, As of today, Tuesday, the loan has still not funded, which may result in the Short Sale transaction being overturned. I would never recommend this company or loan officer to my worst enemy. Even her own title company can't get her to answer the phone. Absolutely unbelievable.
Review: Dealings with [redacted] - I have called multiple times about "bait and switch" issues with the mortgage information provided and "sold" to us. The latest started on 10/07/13 when I received info from [redacted] about fees that would be added to our payment if the payment was made on the 15th. I called [redacted] and he assured me he would get that taken care by contacting "his guy" at Freedom as it was a fee he had never heard of. I emailed him the document he requested. I have called multiple times a week being told a different story by [redacted], that is on the occassion he has called me back. Nothing has ever been taken care. [redacted] emailed me on 11/05/13 stating he would contact me "in a couple hours" and never has. I have called him daily since his email and left messages which [redacted] has not returned a single call. We are now stuck with this company but I expect the monthly fees soley due to paying on the 15th to be waived every month as [redacted] stated he would make happen. I require written proof of this from [redacted]'s company as well as [redacted] ASAP.Desired Settlement: We are now stuck with this company but I expect the monthly fees soley due to paying on the 15th to be waived every month as [redacted] stated he would make happen. I require written proof of this from [redacted]'s company as well as [redacted] ASAP
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Response:
Good Afternoon,