On 10/2, *** called for us to replace a rusted breaker and advised that she had the breaker. ***, who took the call, explained as she always does that we have a one-hour, $minimum. *** approved this. Upon arrival, our tech found that it was a rusted disconnect
and AEP would need to be called. We do sincerely apologize for the time it took to get AEP involved, and by the time we got it on the schedule, they had had someone else do the job. We invoiced for the technician going out to troubleshoot the problem, as we always do. However, as a good-faith effort to resolve this complaint, we will adjust the labor to zero
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
On 10/2, *** called for us to replace a rusted breaker and advised that she had the breaker. ***, who took the call, explained as she always does that we have a one-hour, $minimum. *** approved this. Upon arrival, our tech found that it was a rusted disconnect
and AEP would need to be called. We do sincerely apologize for the time it took to get AEP involved, and by the time we got it on the schedule, they had had someone else do the job. We invoiced for the technician going out to troubleshoot the problem, as we always do. However, as a good-faith effort to resolve this complaint, we will adjust the labor to zero
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***