Thompson Creek Window Company

Dear [redacted] and Revdex.com:
Our...

records indicate that you contacted us to cancel your contract, and that request was forwarded to one of our sales managers, which is our normal business procedure.  The sales manager placed calls to you on Monday morning, June 8 and Tuesday, June 9, reaching voice mail and leaving a message both times.  Unaware of your cancellation, your sales representative reached out to you by email on June 9, and you informed him of the cancellation by return email.  Even without the direct communication between the sales manager and the customer which is most desirable, we took the steps to cancel your contract immediately.  Your credit card was not processed for a deposit, and we have cancelled the finance authorization with the outside finance company. We trust that this is the outcome you were seeking.
There is one additional step that you should take, and that is to contact the finance company directly if you wish to close your account with them.  That request can only come from you, not us.  If you have questions on how to proceed, you are invited to email [email protected] directly for instructions.  We do not feel it appropriate to place any personal information related to your account on this public forum.
We understand from your email correspondence with the sales representative that you cancelled your contract because you found a product that meets your needs for a lower price than ours.  This is not surprising as we do not claim to be the cheapest product on the market.  We are unable to comment on your complaints about high pressure selling techniques or false marketing as these are not substantiated.  Should you wish to discuss these complaints in more detail, you are invited to contact me directly.
Sincerely,
Brian *. W[redacted], Vice President

Dear [redacted] and Revdex.com,
We apologize for knocking at the door of [redacted] after we made the commitment...

not to do so.  Following this complaint, we reviewed our procedures and training of staff to determine what went wrong in this case.   We found that the address was correctly flagged and communicated, but in the end the field staff person simply made a mistake and approached the home in error.  We have addressed the issue in this case, and we will continue to reinforce the correct procedure with training and close supervision.
We appreciate this feedback and the opportunity to improve.  Again, we apologize and will make every effort to assure it does not happen again.
Sincerely,
Brian *. W[redacted]
Vice President

We have used Thompson Creek Window Company for a number of years. They installed our windows and our gutters and we have nothing but good to say about them. Anytime we have had a problem with a window or screen they have shown up and fixed it. Most recently our dog scratched a hole in a screen and David C[redacted] of Thompson Creek came to fix it. His attitude and kindness is always a joy, and he does great work as well. So, we have confidence in this company and their staff and will continue to use them.

Dear Revdex.com and Ms. [redacted],
We appreciate feedback about our company, and we especially do not want our actions to cause inconvenience. 
Our records indicate that Ms. [redacted] met with one of our field marketers on March 25 and made a sales appointment for March 30, expressing...

an interest in doors.  Our policy is to confirm demonstration appointments in advance, so we attempted to confirm by phone and email prior to the March 30 appointment.  When the contacts were not answered, we left voicemail.  Without a confirmation we did not send a sales person to the home.  Since that time, we have attempted to call to set a new appointment, acting on her expression of interest in our products.  Upon receipt of this complaint, we flagged the customer record so that no further calls will be made to Ms. [redacted].   We would have been glad to do this earlier had we known our attempts were not welcome.
We hope Ms. [redacted] will contact us if we can be of assistance in the future.
Sincerely,
Brian F. W[redacted]
Vice President

Where do I begin??? If I could write a minus review, I would. I ordered windows, doors, gutters and sliding glass door on December 28, 2015 and paid a security deposit on March 31 2016 for one of my investment properties. From the initial meeting, this was completely disclosed that this was an investment home and that I would have to travel to meet the gentleman that would come out to do the install team, as well as during several emails and phone calls, I mentioned that this was an investment home and that I would looking for a good quality product. They get remaining balance f[redacted]d through F[redacted] F[redacted]. In the meantime, Thompson Creek, pulled my credit after being approved through F[redacted] F[redacted],even though I have 2 emails to Femi, as well as a voicemail, indicating that he did not have my permission to pull my credit, that I am in the process of purchasing another home and any dings could lower my score.....needless to say, it was pulled anyway, which is illegal since it was not needed for my financing. THEN, I had to do a phone call with F[redacted] F[redacted] to indicate that the work was complete. So, I do my call and one of the questions that the gentleman asked me, was if all products are in good, working condition and I told him no, that the front steel door is dented and scratched and I felt that if you are spending over $2k for a door, that it should be a quality door, especially being steel and should not scratch or dent. He agreed with me and asked me to reach out to my coordinator Femi, with Thompson Creek, which I did. I called Femi the next morning and shared with him my concerns over the quality of this door and also sent pictures, so that he could see. In the meantime, I am was receiving threatening emails (several as well as voice mails) stating that if my f[redacted] was expire if I did not agree to everything that they were going to take me to collections. I immediately called F[redacted] F[redacted] and was advised not to agree to this since the product was of poor quality and that they would honor my financing agreement until I was satisfy with my purchase (only to find out that this was not true either and later back out) . In the end F[redacted] F[redacted] did not hold up their end of the deal either, because they said that they felt that I would be under diress to state that everything was perfect, in order to get financing, although a few days earlier, wanted me not to sign until the work was corrected.....so basically, they too are very dishonest as well.
I feel that if you are to spend this type of money on home improvements that it needs to be great quality. I do not want you to make the same mistake that I did on your next home improvement job.
Good Luck!

Dear Ms. [redacted] and Revdex.com,
 
Thank you for tbe opportunity to address this complaint. We apologize for the doors not performing to your expectations. We are addressing the sales communications that contributed to your dissatisfaction. The process of your money-back guarantee is...

underway, and we expect to have your refund in your hands by the end of next week.Please feel free to contact me directly should you have any further concerns.
Sincerely,
Brian F. W[redacted], Vice President

Dear Ms. [redacted] and Revdex.com:
Thank you for bringing this situation to our attention.  We apologize for your inconvenience, and especially for any delays in our response.  It is unfortunate that we are not always able to send a technician out the very next day if a service...

requires more time than expected.  It is my understanding that we did complete the repairs of both the window and any remaining drywall on November 22, confirmed by Ms. [redacted] by telephone on November 23.
If there are any issues remaining I urge you to contact me directly.  Thank you for the opportunity to be of service.
Sincerely,
Brian F. W[redacted], Vice President

Dear Revdex.com and Mr. [redacted],

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Thank you for the opportunity to respond.  Please accept our apology for any inconvenience you may have experienced.
 
We strive to conduct our business activities courteously at all times. The purpose our visit to your neighborhood is to advise homeowners that Thompson Creek offers free estimates for replacement windows and other home improvement goods and services.  Mentioning the names of neighbors for whom we have provided services offers the opportunity to check our references and review the quality of our work.  If our field marketer was discourteous or did not respond to your request to end the conversation, we apologize.  We have reported your complaint to the marketing manager and he is addressing the concerns with training and other appropriate measures.  We are grateful for the valuable information provided by your frank and detailed comments.
Most importantly, we are concerned about the preferences of homeowners and certainly respect that you may not want us to knock on your door.  We will make a record of your name and address and make sure that our representatives do not knock on your door in the future.  Thank you again for your feedback.
 
Respectfully,
Brian F. W[redacted]
Vice President

Dear Mr. [redacted] and Revdex.com:
Thank you for the opportunity to respond to your complaint.  Our records indicate that you met one of our Field Marketers in June and set an appointment for a free estimate.  When we called to confirm the appointment, the appointment was cancelled due...

to an inconvenient time.  In all of the attempts to reach you since that time, it appears that we never got an answer other than voicemail, so we were unaware that you were not interested in our company or products.  We apologize for any inconvenience.
We do respect your desire not to be contacted.  Following your complaint, we have flagged your record and will avoid calling you further without your consent.
Sincerely,
Brian F. W[redacted], Vice President

I order and had installed 6 sliding glass doors, which is a total of 14 panes of glass back in 2006. With the order came a lifetime guarantee which is transferable to the next owner of the house, which sounds like a good deal right. The sliders are now about 8 years old and I have had a lot of problems with them. The windows either fog up, the windows begin to bulge or they develop a splotchiness. In two of the circumstances you cannot see through the windows. Of the 14 slider doors that I have (combination of slider and stationary doors) I would say that I have replaced each pane of glass at least once, but I know that its been more than that due to the issues described. Despite them all being replaced I continue to have the issues repeatedly. I'm currently waiting for 3 windows to replaced now as of 12/16/16. On top of this, trying to schedule an appointment that Thompson Creek can keep has been a truly frustrating and an awful experience. I've taken days off work to be there for the appointment, for them to call 2 hours after they were supposed to be on site and cancel the appointment. This is completely unacceptable as time is money, and since I'm taking off work to be here I'm losing money. So needless to say, I'm frustrated with the customer service and the unacceptable quality of the product. I've asked to speak to management about the continuous issues I have experienced with the product but I always get routed to the same poor customer service representative that rambles on trying to defend the product and that he is trying to help. Because I have had to replace so many of the windows over the years, I get the same response that they found a new glass company and the replacements should be higher quality but they never are. I get the same junk every time. I'm sorry I ever contacted the company. So as I said I'm waiting to have 3 slider windows replaced. I've been waiting for about 3 months now and they just cancelled the installation for a second time, so I'm sitting home writing this instead of watching them install the replacement windows. While waiting for these 3 replacements to happen, I have noticed that 2 more Windows have developed the splotchiness, so I will be making a call before to long to get these replaced as well.

You know what I see when I see solicitors...DESPERATE. So desperate, you're going to ignore the no soliciting signs, brave an angry person at the other side of the door, and risk your license because you're in desperate need of sales. Get better practices. We pay for our homes, we don't purchase them for people like you to come along and bother us in them or use them as marketing tools, a door to open to give you cash. We buy them to be away from the world, safe, quiet, and rest and relax. Don't come to my door again, you'll get a greeting you don't want, a request for your licensing, id, names, and turned right in to the police dept.

Review: Called multiple times about financing confusion, was hung up on multiple times and transferred to nameless voicemails with no department named. Emailed and finally heard back but was then told I would be contacted by someone else that evening (Thursday) or the next morning (Friday). It is now Monday afternoon and I still haven't heard anything. No one will even comment on the possibility of canceling the contract, just that they will "transfer me to the department I need" and then I get the voicemail with no name or department.Desired Settlement: I want my deposit refunded and the contract voided without penalty.

Business

Response:

Due to our internet being down, our phone system was not functioning properly during the initial conversations with **. [redacted]. However, sales manager, [redacted], explained the Thompson Creek finance process in detail and eliminated her confusion. **. [redacted]'s Project Coordinator, [redacted], also handled additional questions regarding her contract to ensure she felt comfortable proceeding with her project. She has decided to proceed and an installation date was confirmed to install seven windows on July 3rd, 2013. We look forward to working with **. [redacted] during her window replacement project.

Review: In 2012, Thompson Creek (TC)replaced all 25 windows in our home 17 year old home. The job appeared to have gone well. We provided a referral who also replaced their windows with TC. Subsequently, a strip of aluminum siding directly under one window on the side of the house came off. That side of the house is covered with siding except for 2 second level windows. TC was contacted, they examined the damage, accepted responsibility, took a sample of the siding and began looking for material to make the repair. That was in May 2013. However, the matter remains unresolved. Since then, we've communicated several times via email and phone with the representative, [redacted], and tried to be as helpful as possible, even providing contact information to the builder's roofing contractor. After several attempts for an update, we were told they could not locate matching siding. **. [redacted] suggested we pay to have all the siding replaced and they would sell it to us at a discount. After spending $16,000 on warranted work with TC and because the damage resulted from their work, that solution was unreasonable and not an option. He agreed and, summer 2013, **. [redacted] said he will file a claim with TC's insurance company. Again after email and phone attempts to reach **. [redacted], we called on 1/3/2014 and learned from [redacted] in his office that the claim was denied and that **. [redacted] would call us on Monday 1/6/2014 to resolve. However, as of close of business 1/6/2014, **. [redacted] did not call. We feel we've been extremely patient and more than reasonable and, on 1/3/2014 we conveyed to [redacted] that we'll be filing a complaint with the Revdex.com if the matter is not resolved. What seemed a relatively small area has been exposed to the elements and risk of further damage not visible to the naked eye. One would think that the company would work to mitigate the risk and limit damage caused by their work. Your help is much appreciate and are happy to provide additional information. Respectfully, [redacted] and [redacted]Desired Settlement: Repair or replace the siding.

Business

Response:

Dear [redacted]. [redacted] and Revdex.com:

Senior management has reviewed the service records, notes, photos and correspondence relative to the loose piece of siding at the customer's home and our efforts to locate a piece for replacement on the customer's behalf. From our perspective, there are several facts that seem to differ from the customer's account in the complaint.

When we installed windows at the customer's home in the summer of 2012, we would not and we did not remove siding in the area of any windows. Removal of siding is not a part of our installation procedure. In spite of this, we agreed to assist the customer in locating a replacement piece of siding utilizing any and all avenues we have of researching nationwide for a match. We sent a sample of their siding to a national lab for analysis at our expense. We never intended that our efforts to locate this siding would be interpreted as an assumption of liability for the repair. But once our Service Manager, [redacted], committed to assist the customer, he did treat the resolution as a customer service mission.

When the customer first called us in late April, 2013 relative to this siding issue, we were told it blew off in a storm but we did not know the date. Later email correspondence from the customer in August 2013 indicated it had been off "almost a year". If that was the case, the customer called us many months after the siding blew off the house. We understand their expressed concern about possible exposure to the elements. While adequate house-wrap and sealants are the actual water barrier for a home with siding, we believe it would have been prudent to protect the area from possible water damage as soon as it was discovered.

Unfortunately, after all inquiries were exhausted, we were unable to find either a match or a near-match that the customer would like to replace their missing piece. This is often the case with aluminum siding. We have informed the customer that we cannot help them further, and recommended that they work with their homeowners insurance company to find resolution. If their insurance company believes our installation was the cause of the siding coming off, they will contact us. We will be happy to cooperate with their investigation.

Sincerely,

[redacted], Vice President

Review: On 6/22/2010 we signed a contract with Thompson Creek Window Company (TCW) for installation of windows, gutters, siding and finishing all required works to prepare of our house porch for final painting. We paid the initial deposit of $1,930. The completion date was set up by 08/17/2010.

By September 2010 the work has not been even started. We called TCW and were told that they lost the contract !!! (However, TCW did not loose the check with the initial deposit and cashed the check in time). We faxed them a copy of the signed contract.

The real work started in November 2010, 3 months after it was supposed to be completed. New windows and siding was installed and new gutters were put in place. There were plenty of other works left to be done, but TCW did not come for another 6 months. The winter of 2010-2011 was very harsh and much of the work TCW did proved to be of very bad quality. After we called again, we again were told that the contract was lost. TCW came back in March 2011 for one day and did some work on the dry walls, but after that again abandoned the work.

There has never been a final acceptance meeting that would conclude the contract.

1. To start with, task #3 : "removing the door..." has not been performed at all. The door was supposed to be removed and the entrance was supposed to be finished to integrate the new sun-room into the living room. We did the work later with another company.

2. The drywall work was not completed to the point of being ready for painting. The drywall was left with only one plastering. The guy was supposed to show up to do a second and third plastering, but he did not. The drywall was not integrated to the floor as well. A wedge gap was left between the drywall and the floor. It was supposed to be filled, but not done. Moreover, later we discovered that isolation was not put properly under the drywall and moisture broke through. As a result we had to redo the drywall.

3. Gutters were installed, but tiles were broken on the roof. We had to spend $~1500 to repair the roof.

4. The electrical power was cut outside the house. The power sockets and the wires were burnt out by some powerful equipment used by your technicians. We had to repair them. We discovered this damage much later, when we had to install the Christmas lights.

5. Internet cable was cut off and left uninstalled. We needed to figure out why the Internet is not working and ask the provider to install new cables. We complained several times to TCW about the Internet, nothing was done!

To finish, TCW did really a negligent work and made a lot of damage which we had to repair.

Since the work has not been completed and the contract has been abandoned by TCW, we never received any invoice or formal written request for payment. For two years there was no any follow up from TCW. Naturally, we moved forward, hired another company and completed the work. Large part of the work that TCW did needed to be redone, such as installation of dry walls and putting isolation.

In 2013 TCW suddenly stared sending harassing e.mails and phone calls that we owe them the the proceeds of the contract plus a substantial interest (no formal invoice has been sent, however).

In a subsequent discussion we discussed some settlement, which has not been accepted. TCW continued harassing us with letters from collection agencies and law firms requesting immediate payment with the interest, admitting dept and other unreasonable requests.Desired Settlement: We want TCW to close the case, stop harassing us with requests for unreasonable payments and apologizing for the harassment.

Business

Response:

Dear **. [redacted] and Revdex.com,

Earlier this year one of our managers engaged in a detailed email correspondence with you to resolve disputes over the scope of work, damage to your roof tiles, internet and electric line, and the non-payment of your balance due. All of these items were discussed, contract and performance issues raised and answered, and we made fair compensation offers for any and all claimed matters even without any documentation of the costs claimed. When you said you could not pay the remaining balance in one payment, we offered to finance it interest free for 2-3 additional months. In total we offered compensation of $2,200.00, almost half the remaining balance.

You rejected our offer, and asked for additional credits without any basis. We made it clear that our offer was final, and that collection efforts would begin on the full balance due on the contract if it was rejected.

We believe that Thompson Creek has acted in good faith in trying to resolve the issues related to your job and offering to settle your balance, giving fair credits for your issues and claims. We regret that this situation has reached the point of collections. Although we have incurred additional costs, we are still prepared to honor our offer of $2,200 off the balance due. We will authorize our representatives to discuss the terms and make payment arrangements. We hope that you will favorably reconsider our offer and bring this matter to conclusion.

Sincerely,

[redacted] Vice President

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The offer is to pay $2200 and close the case. This amount is completely baseless. TCW, with its negligent attitude to the legally signed contract, delayed the work beyond the agreed timeframes, did not provide quality work, did not complete the agreed scope of works and inflicted additiona cost on my family. The contract clearly states that payment is due upon completion. TCW did not complete the contract and abandoned it. The event of "completion" did not take place.

As a matter of good faith, I am offering them $1000 to close the case. This is not a compensation for work and is not an admittance of any payment due on the contract. The contract is made unenforceable. This is a good faith offer.

Regards,

Review: On 4/10/14 at 4:20 PM, a man in a Thompson Creek sweatshirt knocked on my door. He addressed me by name (and appeared to be carrying a list of addressees in my neighborhood). I asked him for a brochure (for evidence of his visit). He said he didn't have any. I asked him if he was aware that there were NO SOLICITING signs posted at every entrance in my neighborhood. He said that was OK, because he was not soliciting (!). So, I asked him why he was there. He said he was getting names so someone else could give a price quote. I asked him how that was not soliciting. After a fruitless discussion, I told him to go away and never come back. He then continued to visit every other townhouse in my block. For those homes where there was no answer, he wrote something down on a piece of paper and inserted that in the door handle or door frame. And this isn't soliciting? I guess because I wasn't a sales prospect, I wasn't going to get any additional information from him. (I have gotten at least one such visit from a Thompson Creek representative every year for the past 3 years. Each of these visits were clearly soliciting, in accordance with Section 14.700(e)(1) of the [redacted] County Municipal Code.)Desired Settlement: Thompson Creek should obey the NO SOLICITING signs that are posted in the neighborhood.

Business

Response:

Dear Revdex.com and [redacted],

Review: This company had a representative come to my home 2 weeks ago at dinner time asking us to book an appointment to have someone come out to discuss us getting new windows. I said this was something we were interested in.

The young man made an appointment and said he could only do it when my hsuband was home. The times he gave me didn't work with our schedule of both being home. I said it doesn't matter if my husband is home you can just talk to me I am able to make a decision. (this is 2013).

He insisted we both had to be here. Being familiar with this sleezy sales pitch I said then I was not interested in making this appointment.

He then called a supervisor who got on the phone and told me both parties must be home for them to do their sales pitch.

I again say I am not interested. I am familiar with this pitch because they fear I will say, "I have to speak to my husband" and they don't wish to come back. They want to do the hard sell with us both at one time. I again repeat I do not wish to move forward if you don't want to work with me. He wouldn't leave my home until it was booked.

I was now being harrassed. I gave in to make him just leave my home and thought I would just cancel as soon as he left.

I called the following morning and canceled my appointment. They now call me several times a day. I have blocked their number from my cell but I still get the calls and it goes into my blocked list. So far it has been 18 calls in the last 2 weeks. I want this to stop immediately.

My neighbor and I both are now being harrassed. We are going to our community HOA meeting to see if we can just get these people our of our development canvassing.Desired Settlement: To stop the calls immediately!!!

Business

Response:

We want to apologize to [redacted]. [redacted] for any inconvenience she experienced. We have placed her phone number on our company "do not call" list per her request through Revdex.com. We were not aware that she did not want to reschedule her appointment until we received the complaint through Revdex.com.

Our company does have a policy of setting sales appointments with all owners of the property in order to avoid misunderstandings with any decision maker. We consider this to be a courtesy to the property owners and do not intend to insult anyone with this practice. We do make limited exceptions with the consent of all property owners, and it appears that we failed to do this for [redacted]. [redacted]. We have addressed this failure with our marketing team and believe the training issue is resolved.

Should [redacted]. [redacted] be interested in a sales appointment with Thompson Creek in the future, we welcome the opportunity. If she wishes to schedule the appointment for herself only, we can accommodate that request as indicated above.

Sincerely,

[redacted], Vice President

Review: Thompson Creek sent sales representatives to the neighborhood to knock on doors. When the door is answered, the representative claims he is not here to sell anything, but he is carrying marketing material and arranging for appointments, My complaint is this company, like many others, misrepresents themselves by claiming they are not making a sales call when they are making a sales call.Desired Settlement: Correct your marketing practices by being honest about your door to door marketing/sales practices. When a company shows up at someones door, unexpected, and without any contact from the homeowner, then it is a sales call. The representative refuses to accept the obvious, that he was here to sell me Thompson Creek products. Be it an initial contact where the company representative gather information for a followup visit or the actual salesman makes no difference. By refusing to admit it is a sales call the company is playing games with words, employee roles, employee responsibilities which in this situation clearly represents an unethical business practice which needs to stop. When you knock on the door - you are initiating the sales process. Admit it.

Business

Response:

Dear Revdex.com and [redacted],

We had new gutters installed from Thompson Creek Window Company. From the first call to the installation we were very pleased with everyone we dealt with. They were professional and friendly. It was obvious that they wanted our business and they wanted to please us. The whole process from beginning to end took less than a month, which was excellent. We would highly recommend this company.

Review: I had arranged to have the Fascia Board and Soffit replaced on the front of my house and have Thompson Creek Window Company put the same gutter back up. I was given a quote of $2,066.00 and gave the salesman a deposit check for $689. We proceed to call to setup an appointment for them to comeout and do the final measurement. When I proposed the original dates that stated that those were unavailable and we settled on a date of Monday August 19, 2013 between from 12 to 4. During the call they asked if I may have a problem with this time and I stated yes since I may have some obligations at work. I got hung up and was not able to make the appointment so I sent a request to Home Service Pro to get quotes for the same work since it was going to be 4 weeks from the measurement date to replace the fascia board because the salesman stated that there are different sizes that will have to come from their plant. I received three calls from differnt companies within minutes of sending the request for gutter repair. The company that I choose to perform the work was able to replace the entire gutter system on the house and the Fascia Board with gutter guards for Just under $3,000. I did not have to pay that company a deposit or anything until the job was done. Everytime I tried to contact Thompson Creek to cancel the contract they would state that they would contact one of the managers and no one would return my call. When Thompson Creek would call to reschedule the apoointment I would tell the person trying to schedule the visit that I wanted to terminate the contract I would get the same response. On August 26, 2013, **. [redacted] calls my home at 2:00 PM in the afternoon, not the number that I left for him to call where I could be reached during the day, to leave a message. Final today I spoke with **. [redacted] after leaving a message on his directly line on August 27, 2013. When I state that I want to cancel the order he states that I may have to pay a 20% cancellation fee but he will have to check with the owners. He proceeds to ask me if I am aware of the 30 / 30 Money-Back Guarantee Policy and he explained what that was. I told **. [redacted] that I already had the work done and he stated that he would have to speak with one of the owners and get back to me within twenty minutes to see if I would be penalized the 20%. When he called back he stated that I would loose the 20%, four hundred and thirteen dollars ($413). I then asked him what was the 20% for because they have not done any of the measurements or order any materials since the material would not be ordered until the measurements were complete. **. [redacted] stated that Thompson Creek was enforcing the requirements of the contract. When I asked if I could speak to another manager above him he stated that he was the final decision maker. This would indicate to me that **. [redacted] had no intent of refunding a 100% of my deposit and that this was the type of response that I had received from him during my entire experience of trying to cancel the contract.Desired Settlement: I would like to have a full refund of my six hundred and eighty nine dollars ($689). It is stated in the contract that the 20% cancellation fee is to offset contractor's incurred labor, administrative, and materials costs. There were no material ordered or labor involved. Banks charge a $35 administrative fee not $413.

Business

Response:

Dear **. [redacted] and Revdex.com:

Review: Here is the copy of the email I sent to "[redacted]" on Friday, May 31, 2013 at 9:05 PM:

"Dear Thompson Creek:

I am writing to inform you that your representative going door-to-door on May 31st 2013 in [redacted] area violated our private condo association by solicting on our private property after I instructed him to leave the property because he was in volation of said "no solicitation" condo association law.

I reside at [redacted], [redacted], MD [redacted] in the [redacted] Condo Association. We are in the first end-unit townhouse and a common first stop for solicitors. We do not have a sign posted that informs solicitors of this law, however we do as residents expect that it be adhered to upon verbally informing one of this.

The other troubling action was that he was leaving flyers at homes with no responses. This is a dangerous practice because it sends a signal to potential break-in thieves that no occupants are home if these sort of flyers are left unattended to for several days. We know for a fact that several neighbors were going to be away for the weekend and these flyers were left at their doors on a Friday.

Please respond to this email within 4 business days and give the assurance that Thompson Creek will no longer solicit door-to-door at our Condo.

Thank you,

[redacted]Desired Settlement: Apology and assurance our HOA will not be solicited again in this manner.

Business

Response:

Dear Revdex.com and **. [redacted]:

Thank you for the opportunity to respond. Please accept our apology for any inconvenience you may have experienced.

We do want to conduct our company lawfully and courteously at all times. Our attorney has reviewed the [redacted] County Code of Ordinances and finds no law against the actions of our field marketers, and further, finds that [redacted] County does not define their activity as "soliciting". We will be happy to provide you with a copy of his opinion upon your request. If you desire to send us a copy of your condominium association governing documents for review, you may do so; however, we believe that those documents govern the conduct of condominium association business and maintenance of property by the unit owners, not the general public.

Most importantly, we are concerned about the preferences of homeowners and certainly respect that you have stated that you do not want us to knock on your door. We will make a record of your name and address and make sure that our representatives do not knock on your door in the future. Again, we apologize for inconveniencing you.

Respectfully,

Vice President