Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. In addition to [redacted], the agent([redacted]) was also dealing with myself. On 2/4/17 we had come to the office and put a down payment on the trip on 6 persons. At this time I explained to the agent that there may be an additional person added. The agent indicated a hold on the price could be placed on our account until 2/9/17. We received an email on 2/6/17 that this in fact was not the case and we would have to decide if an additional person was going to be added. I stopped in the office the next day and submitted the deposit for the additional person. This increase also affected the two other individuals in the room with him by $50 each(total of $150).I think that Thomas Tours should stand by their original statement that there would be no price change if the decision to add an individual by 2/9/17--which we actually added/submitted the deposit early-- 2/7/17. This is very poor customer service to not stand by your agent's original verbal contract/statement.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. In addition to [redacted], the agent([redacted]) was also dealing with myself. On 2/4/17 we had come to the office and put a down payment on the trip on 6 persons. At this time I explained to the agent that there may be an additional person added. The agent indicated a hold on the price could be placed on our account until 2/9/17. We received an email on 2/6/17 that this in fact was not the case and we would have to decide if an additional person was going to be added. I stopped in the office the next day and submitted the deposit for the additional person. This increase also affected the two other individuals in the room with him by $50 each(total of $150).I think that Thomas Tours should stand by their original statement that there would be no price change if the decision to add an individual by 2/9/17--which we actually added/submitted the deposit early-- 2/7/17. This is very poor customer service to not stand by your agent's original verbal contract/statement.
Regards,
[redacted]