Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mrs *** ordered a headstone from us on August 25, her husband ***Standard delivery times of headstones are stated on the order as 12-weeks The headstone was
delivered to the cemetery on December 5, which was in the 14th week of productionOur delivery schedule periodically changes due to weather circumstances and we were not able to deliver in NovemberMrs. *** noted in her complaint that `here it is December 7, and they will not put it on'As of December 5, it was already at the cemeteryTwo employees called Mrs. *** on Friday 12/and Saturday 12/and left messages stating the headstone was deliveredI have attached email correspondence between us and Mrs. *** and on Sunday, December 7, stating: `My phone has been acting up-just got a partial message from you-think maybe the stone is on at *** ***, If so I apologize for the calls I and my family have made this week-endIf its not on then we will see.'
Please let us know if there is any other information needed in this matteThank you,
*** ***
Thomas Monument, Inc
Owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mrs *** ordered a headstone from us on August 25, her husband ***Standard delivery times of headstones are stated on the order as 12-weeks The headstone was
delivered to the cemetery on December 5, which was in the 14th week of productionOur delivery schedule periodically changes due to weather circumstances and we were not able to deliver in NovemberMrs. *** noted in her complaint that `here it is December 7, and they will not put it on'As of December 5, it was already at the cemeteryTwo employees called Mrs. *** on Friday 12/and Saturday 12/and left messages stating the headstone was deliveredI have attached email correspondence between us and Mrs. *** and on Sunday, December 7, stating: `My phone has been acting up-just got a partial message from you-think maybe the stone is on at *** ***, If so I apologize for the calls I and my family have made this week-endIf its not on then we will see.'
Please let us know if there is any other information needed in this matteThank you,
*** ***
Thomas Monument, Inc
Owner