ThinkPoint

We were sent 3 brand new hand held credit card processing machines,with the signing of a contract with this company they were sent free of charge as a courtesy for our changing from our current processing company to Impulse well, from day one not one of the devices worked properly. After our company reopened from covid-19 I contacted the office of Impulse Payments and asked for tech support I explained the problem was that every day in the morning when I opened the office all three devices had an error message on the receipt paper,the message was not able to connect to update. Well her and I worked for over an hour on this problem to the point that she informed me that she was going to order 3 more new ones and have them shipped out asap and that I needed to send back the non working units. Well the new ones came in and I boxed up the non working 3 and I could not find 1 charger so I set it aside to try and find the charger time goes by and I forgot about them sitting in a box. So last week on Monday I go to the bank to make a deposit to find my account was short $2029.68 so I called the bank to learn that Impulse had forced the all the credit card charges threw the bank and then charge my account $676.56 X 3 for each device, they have since returned all of the money except $321.50 I found out today that this was a restocking fee how can you restock something that does not work I want my full refund not a parcel. These guys not once sent me a reminder to let me know that if I didn't send them back it would cost me $2,029.68 no email no call nothing, they went into my account like robbers in the night and took this money, and now don't want to return it all.This is terrible customer service, a quick call or email could have avoided this complaint. No one informed me of this high way robbery would happen if I did not return there broken equipment on time.