Thermoil

At this point we are providing the credit card receipts from every time we have charged Ms [redacted] for her oilWe provided the invoices as well as the oil delivery slipsThe driver that MS [redacted] is referring to was indeed let go but not for the reasons that Ms [redacted] is stating as into making mistakes in deliveries, because if this was so the case we would have been flooded with emails and calls from every customerIn fact for one of her deliveries it was the owner himself who delivered the oil to her homeThere was a mistake made that is correct at one time which was corrected immediately but this was something that ThermOil did and fixed informing the tenant who actually was involve in the error so we do ask that Ms***’s complain only pertains to her oil issues and does not involve other customers who have never complained as what she is doing is giving bad reputation to the company who has been in service for over yearsIt is not ThermOil’s responsibility to alert customers when is there time to request oil as we are not aware of the customers personal situations, as some customers go away for the winter, others are on vacation out of the country and some are homeWe ask that all customers please pay very close attention to their oil tank and if they choose not to be on Automatic to please call when the oil tank gauge’s marking ¼ of oil in the tankWe understand that running out of oil is very inconvenient especially in the winter time but in this instance Ms [redacted] had this situation many times which concludes that she was not keeping track of the oil usage for her home and also keeping an eye on her oil tank gaugeAt this time the only way to prove the amount of oil usage for Ms [redacted] will be based on the temperatures of each dayWith the assistance of the Revdex.com and if Ms [redacted] provides the current information of her usage and her next oil delivery we are more than happy to analyze the information she provides us and using the temperature system to provide the result of her usage and also a solution to this situation· We are also requesting that she provides proof of the $charge that she is stating that she paid upfront as we are providing the credit card receipt for what we have chargedIn conclusion the following issues that were stated by Ms [redacted] have all been resolved and below are a recap of all of the issues and the resolution: · First call we received on a Tuesday January 2, at 8pm requesting an oil delivery for the next dayWe delivered the minimum of gallons of oil at her request on Wednesday 1/at 6:48pm · The second call we received from Ms [redacted] was on Saturday February after hours informing us that she was out of oil and had no heatA request of gallons was placed and we immediately delivered an emergency 10g and did the service of starting her boilerOn Sunday February the remainder of the gallons of oil which was now gallons was delivered to her at 8:41am· The third call was on Saturday 3/at 5pm informing us that she had no heat and was out of oil at this time we offered her a delivery and a boiler start on Monday 3/but was declinedShe purchased gallons of oil and we sent out an emergency 10g and started her boilerOn Monday 3/at 1:45pm we completed her delivery and only charged her 110g of oil at a cost of $· The last and final call was on March 19th for no heat and after sending our tech out it was concluded that she had no heat and at this time it is when the issue beganWe would like to make a note that Ms [redacted] had always called after hours or on the weekends prior to her call on March and we have always done our best to make sure that even though she did not get her full delivery that day her house was warm and until we could deliver her full oil delivery, we never left her with no heat or oil not even on the days where we were busy and oil deliveries were being scheduled hours in advanceWe would like for Ms [redacted] to stop making accusations and providing bad information as we have always done our best to work with herWe are more than happy to provide copies of the receipts to this rebuttal and we would like to make note that for each statement that we have written to Revdex.com regarding this situation we have provided solid proof of everything

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The response submitted by Thermoil is nothing short of a lie, I’m an attempt to cover their horrible customer serviceI will start by stating I was never offered the option of being on automatic deliveryWhen I moved into the apartment the first week in February I found an invoice in my mailbox which I assumed I was on auto delivery .I have totally accepted responsibility for assumption and leading to the first time I ran out of oil on a weekendThe first time I ran out should have been the only time I ran out ! Thermoil accepted my payment , which in fact makes me a customer entitled to customer serviceI told the office staff more than once I was not familiar with using oil , a little bit of instruction on the part of Thermoil would have been very helpful in alleviating the problem, I inquired about being on auto delivery I was told I had to pay up front which I had already done I asked how to prevent this problem it may have been helpful to allert me to the gauge on the tank which indicates how much oil is in the tank.The response from Thermoil is so fraught with lies and errors I don’t even know where to begin ! I would like Thermoil to explain how gals disappeared in weeks from March to March to be exactThe same gallons had lasted approximately days in February in temps that were below degrees on consecutive days ...I also have documentation to support my claims I have no idea how much oil I received as I never got an invoice after the one I received in error on February , I was told by the office it was intended for my neighbor not to [redacted] me it was time to get oil I have discussed this with my neighbor downstairs who will also attest to Thermoils less than upstanding business practicesNot one time did the employees give me an alternative planRunning out of oil in the middle of winter is something unplanned it is not me abusing their system , but me trying to use a system to which I was given no alternativeI also have kept my documentation at NO TIME did Thermoil provide me with any services for free as they claimIf they did provide me with any services for free it was to cover the tracks of the oil delivery driver that was fired for making so many errorsI have no idea what Thermoil is up to !! I will also tell you my neighbor informed me that she ordered oil twice this winter and the oil ended up in my tank and magically disappearedIf the Revdex.com can’t help and get to the bottom of this then I will contact Consumer Affairs what I will not do is sit back and allow Thermoil to steal from myself and others Thank You [redacted] A [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thank you kindly for looking into this matter for meAfter reading the response from ThermoilNothing but ridiculous accusations made to villainies meA reputable company would have made some effort to correct the problemThermoil chose to point the finger at meI was a customer referred to thermoil by my landlord I am a customer by my own admission am not familiar with using oil for heating, in that case I feel some guidance on the part of Thermoil would have been helpfulInstead I was given a run around much like the letter they have written in response to my concernI never stated I paid upfront to Thermoil I stated that was the down payment quoted for auto delivery I had already paid out about at that time and was unable to afford that priceAs far as my downstairs neighbor is concerned It is most certainly my business to discuss this problem with them as it DOES involve meMy downstairs neighbor called Thermoil for oil delivery the first week in Feb , just as I was moving in.The oil was delivered to the wrong tank which happened to be mineThe problem was not rectified the problem was simply covered up as I was never notified or offered the opportunity to purchase the oil that was already in my tank coincidently I just found myself completely out of oil a day or two later February I don’t want to ramble on with wild accusations as Thermoil has done The facts are Between January and March Thermoil was paid in excess of for a service that was less than satisfactorySomething is very wrong.It is completely impossible that I could have consumed the same amount of oil in much warmer weather March through March 2018.The same gallons had lasted me closer to weeks in temps below degrees .I have no desire for resolution with Thermoil I would never use their services again nor would I recommend them to anybody else .I am doing business with a larger more reputable company who has provided me with exceptional customer serviceBased on my good credit I have been set up with a full tank of oil , a monthly billing plan a great price and a bonus of free gallons of oil simply for signing onFrom March - April 2,weeks in very similar weather I have used 1/of a tank of oil I will be recommending this company to any one and everyone I know that uses oilI can also provide any and all information I have pertaining to Thermoil , please let me know if additional information is required Thank You , [redacted] A [redacted] Regards, [redacted] ***