The ZZ Group

Contact Name and Title: Customer Support Contact Phone: [redacted] Contact Email: [redacted] We have a published refund policy on our website Refunds at the end of the mango season and before end of the yearFor this year, we were trying to expedite refunds, but had to postpone them to the end of the seasonAN email was sent out to the customer informing this According to our policy, incase we are unable to ship a box of mangoes, we are required to ship an existing alternate varietyIn this case, the customer was given an option to get an alternate variety in accordance with our policyHowever, the customer opted to get a full refund As of today: - Customer refund request and information has been receivedThis has been confirmed to the customer - Customer has updated their address which has also been confirmed Customer will be informed by email when the refund is processedThe refund will be processed in line with the published refund policy With best regards, Customer Service, [redacted]