Initial Business Response /* (1000, 4, 2015/11/17) */
Dear [redacted],
Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.com. Unfortunately, we have been unable to reach resolution in your matter yet, despite...
our best efforts. Please be assured that we will respond as soon as possible with an update.
Thank you for your patience.
Kind Regards,
[redacted]
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 6, 2015/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am absolutely not satisfied with WU's response to my complaint as they provide no resolution after couple of weeks.
I think the situation is clear:
1- WU explicitly claimed they are open for business in Turkey although it was a national holiday.
2- They have not only failed to provide me with their service, but also have blocked my money for couple of months.
I have clearly mentioned in my original complaint what I want from WU to do. If they keep blocking my money, I am afraid I have to ask for more compensation.
I look forward to hearing from you.
Final Business Response /* (4000, 12, 2015/12/15) */
Dear [redacted],
Western Union is responding to your December 7, 2015 complaint to the Revdex.com.
In order for us to assist you with your claim, we will require a copy of your credit card statement dated September 22, 2015 to the present, so that we may verify that you do not have your funds. You may send this to me directly at [redacted]@westernunion.com Please send by secure means.
Kind Regards,
[redacted]
Final Consumer Response /* (4200, 14, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not feel comfortable to send my bank statements to WU at this point. I asked my credit card bank to take care of this. If bank finds out that no refund has been made, they will contact WU.
Dear Mr. [redacted], This is in response to a complaint you filed with the Revdex.com. Our records indicate that your transaction was canceled without any further validation. As a first time customer, your transaction was prompted for Western Union to validate your...
authenticity. The regular procedure is to place the transaction on hold for four hours and leave a message and send an email stating that we need to validate the information for security purposes. On the 22nd, the date the transaction was performed, our compliance Team was experiencing a high volume of transactions, never the less, our customer service representative should have provided you with an explanation. Quality service to our consumers is our primary concern at Western Union, please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We have retrieved all call recordings and the proper coaching and disciplinary actions will be provided to the operators involved to ensure inquiries such as yours are handled correctly. In a separate email communication sent to you on March 23rd, 2017, we provided you with a free promotional code to use when sending a future money transfer transaction. If you would like to request compensation, kindly provide us any proof (e.g. receipts / notarized statements) that you've incurred additional charges due to late delivery of payment. We do not promise that refund will be guaranteed as this will be subject for approval. Your compensation amount was not specified and is also addressed in our Terms and Conditions by visitinghttps://www.westernunion.com/us/en/terms-conditions.html. All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like. Sincerely, Executive Resolutions Group
Dear [redacted], Western Union is responding to your complaint with the Revdex.com. Our records indicate that, in addition to the complaint with the Revdex.com, you have submitted a complaint with the Consumer Financial Protection Bureau (CFPB), which was handled by one of...
the specialist from the Executive Resolutions team. We see that a refund check was issued for your transaction and it was sent to you via [redacted] Overnight service. The refund check arrived at your address on August 29, 2016. We apologize for any inconvenience this matter may have caused you. If you have any additional questions or require further assistance, please do not hesitate to contact us once more. Kind Regards, [redacted]
Dear Mrs. [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matter. Our records indicate that the two requests were received by Western Union in April 2016; however, no Forgery requests...
arrived until October 2016. Upon receipt of the requests, the forgery collection claims were initiated and sent to the bank on October 19, 2016. Please be aware that forgery claims take 90-120 days to be resolved and since the request was not received until October, no updates have been provided by the bank and they are still pending.In addition, when a money order is subject to a forgery investigation, it is up to the Bank of First Deposit (BOFD) to honor or decline the complaint based on the outcome of their internal investigation. Western Union cannot guarantee that payment will be recovered from BOFD since Western Union is only acting on your behalf; however, the final determination is made by the Bank of First Deposit.Best regards,[redacted]Executive Resolutions Specialist[redacted]
[redacted]Office: ###-###-####Email:[redacted]Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted],Western Union is responding to your complaint to the Revdex.com. Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.com. Unfortunately, we have been unable to reach resolution in...
your matter yet, despite our best efforts. Please be assured that we will respond as soon as possible with an update. Thank you for your patience. Kind Regards,[redacted]
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed your concerns. Western Union declined to process the transaction because of certain controls that Western Union has...
established to protect the worldwide financial network from unlawful activity and in compliance with Western Union’s Anti-Money Laundering/OFAC/fraud prevention compliance program or similar legal requirements. We cannot provide specifics of the decline as it would jeopardize the integrity of our systems. Western Union provides information on additional verification prior to completing a transaction when sent online. Once you select your payment method, you are agreeing with this process.We contacted you by telephone on February 1, 2016 and you confirmed that your bank has still not credited your account. We have confirmed with our Accounting team and with our payment processor that Western Union did not charge your account. We suggest that you file for a charge-back or dispute the charge directly with your bank. Western Union is unable to return funds that were not collected.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you are facing recovering the funds back. As we are a global company, we have several customer service centers throughout the world where your call may be handled. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.As it was mentioned on the letter that you received, Western Union proceeded with the refund of the fee ($29.00) as compensation because...
it was discovered that our customer service representative that assisted you sending funds by the telephone (Telephone Money Transfer/TMT) may have not provided adequate oral disclosures during the telephone portion of your transaction. We have processed a mail refund. Please allow 7-10 days for the mailing time. To address your request for compensation, please refer to our terms and conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html. All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted] This is in response to the Revdex.com rebuttal. As previously advised, Western Union has investigated your concerns. Our records indicate that on September 20, 2017, you sent two transactions from the United States totaling 450.00 USD to a consumer located in United States. Please review the information referenced below for further details pertaining to the transaction in question. Western Union performed a proper investigation into your complaint and it was concluded that the transactions were not paid out correctly according to Western Union’s terms and conditions. As a result of the aforementioned, Western Union processed a refund for principal and charges. Refund information has been provided by telephone along with the instructions on how to collect the funds. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction in using our services. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: [redacted]. You may also email us at [email protected]<mailto:ExecutiveResolutionsDept@wes...⇄ Sincerely, Executive Resolutions Department Western Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
NOTE: This matter has been resolved and the money was refunded.Thank you for your attention.
Sincerely,
[redacted]
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. Our records indicate that Western Union processed a refund for the principal in the amount of $100.00 USD. This...
refund was issued to your bank account on February 22, 2018 at 18:39:30 EST, and a refund for the service fee incurred was issued to your bank on February 26, 2018 at 09:46:53 AM EST. in the amount of $17.00 USD. Please note that bank account refunds may normally take between 3-7 business days to process. In the event that the funds have not been returned to your account within the allotted time frame. Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference #: [redacted]. You may also email us at [redacted]. Sincerely, Executive Resolutions Group
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue...
is brought to our attention, we take it very seriously and move to correct the issue quickly.An investigation into your concerns has determined that this was not a double charge to your account, but a delay in processing due to an issue within our system, which has since been resolved.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Complaint: [redacted]
I am rejecting this response because:I am able to provide enough of the damaged money order (amount, routing, etc.) plus the stub plus the receipt where it was purchased to receive an immediate replacement. Western Union should not be afforded the opportunity to profit from the same transaction twice. (Interest paid by holding my money for 30 to 60 days plus $15 multiplied by thousands?) If West ern Union wants to provide financial services similar to banks, they need to perform. If I walk into a bank with a damaged dollar bill but I do have 75% of that dollar bill, they don't hold it for 30 to 60 days and charge me a fee to do so. They give me a replacement dollar and send me on my merry way. Everybody is happy and life goes on. Western Union has absolutely no reason to hold my money except that they can make a lot more money by doing so and are out nothing. I do not expect resolution from Western Union although the logic behind creating an exception to or a new policy just to handle 'damaged' money orders is 'in-your-face' the right thing to do. [redacted]
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed your concern. The handling of the case is being revised. Proper coaching/feedback will be provided to the operator/s...
involved, if applicable. We worked with the Money Order team and were able to put a stop payment on the refunds checks. The full refund was provided to you by telephone on February 10, 2016. The funds are available for pick up at a Western Union location. The details of the refund were also provided via e-mail. As a courtesy, the processing fees have been reimbursed.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your refund. As we are a global company, we have several customer service centers throughout the world where your call may be handled. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Mr. [redacted],This is in response to the complaint you filed with the Revdex.com regarding a refund from a money transfer transaction.A refund was processed on October 5, 2016, and should have appeared in your bank account seven business days following its release. At...
this time, Western Union has not received notification that the transaction was rejected from your account. If we need to further research this matter, please reach out to Western Union. Sincerely,Western Union Executive Resolution Team
Complaint: [redacted]
I am rejecting this response because: Dear Resolution Team, While my "sending money ability" has been restored; no one from Western union ever bothered to contact me. To claim here that no rejected transations can be found is a flat out lie. As I respect Revdex.com policy I will not post all the emails here. In regards to the Gold Card being discountinued I never received any notice of that.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I have no option but to accept this resolution. There has never been a determination as to whom or why this occurred nor a guarantee that it will not happen again. The only thing that is guaranteed is that my points were transferred,that I am now a new customer with Western Union after 11 plus years of business and that if I want any information concerning my account I have to jump through hoops and provide information on my first born but anyone else can call in and change the name on the account without any question.
[redacted]
Complaint: [redacted]
I am rejecting this response because I have proven and spent additional money to Western Union to assure this is indeed a money order that I purchased. I am totally disgusted with this whole process!
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. We have now completed our investigation and will address you concerns accordingly. Our records indicate that the documentation you submitted to Western Union was successfully received by the Correspondence...
Desk team; however, the first page of the Customer Access Request Form (CARF) was not fully completed. Thus, your request was delayed due to incomplete information. We received confirmation from the Correspondence Desk, stating that your request has now been processed and your transaction history was sent to you via mail on June 1, 2016. At this time, Western Union will not be able to accommodate your compensation request as we have fulfilled our obligation based on the information, which you have provided to us. Please accept our apologies for any inconvenience this matter may have caused you. If you have any additional questions or require further assistance, please do not hesitate to contact us once more. Kind Regards,[redacted]
Initial Business Response /* (1000, 4, 2015/11/17) */
Dear [redacted],
Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.com. Unfortunately, we have been unable to reach resolution in your matter yet, despite...
our best efforts. Please be assured that we will respond as soon as possible with an update.
Thank you for your patience.
Kind Regards,
[redacted]
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 6, 2015/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am absolutely not satisfied with WU's response to my complaint as they provide no resolution after couple of weeks.
I think the situation is clear:
1- WU explicitly claimed they are open for business in Turkey although it was a national holiday.
2- They have not only failed to provide me with their service, but also have blocked my money for couple of months.
I have clearly mentioned in my original complaint what I want from WU to do. If they keep blocking my money, I am afraid I have to ask for more compensation.
I look forward to hearing from you.
Final Business Response /* (4000, 12, 2015/12/15) */
Dear [redacted],
Western Union is responding to your December 7, 2015 complaint to the Revdex.com.
In order for us to assist you with your claim, we will require a copy of your credit card statement dated September 22, 2015 to the present, so that we may verify that you do not have your funds. You may send this to me directly at [redacted]@westernunion.com Please send by secure means.
Kind Regards,
[redacted]
Final Consumer Response /* (4200, 14, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not feel comfortable to send my bank statements to WU at this point. I asked my credit card bank to take care of this. If bank finds out that no refund has been made, they will contact WU.
Dear Mr. [redacted], This is in response to a complaint you filed with the Revdex.com. Our records indicate that your transaction was canceled without any further validation. As a first time customer, your transaction was prompted for Western Union to validate your...
authenticity. The regular procedure is to place the transaction on hold for four hours and leave a message and send an email stating that we need to validate the information for security purposes. On the 22nd, the date the transaction was performed, our compliance Team was experiencing a high volume of transactions, never the less, our customer service representative should have provided you with an explanation. Quality service to our consumers is our primary concern at Western Union, please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We have retrieved all call recordings and the proper coaching and disciplinary actions will be provided to the operators involved to ensure inquiries such as yours are handled correctly. In a separate email communication sent to you on March 23rd, 2017, we provided you with a free promotional code to use when sending a future money transfer transaction. If you would like to request compensation, kindly provide us any proof (e.g. receipts / notarized statements) that you've incurred additional charges due to late delivery of payment. We do not promise that refund will be guaranteed as this will be subject for approval. Your compensation amount was not specified and is also addressed in our Terms and Conditions by visitinghttps://www.westernunion.com/us/en/terms-conditions.html. All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like. Sincerely, Executive Resolutions Group
Dear [redacted], Western Union is responding to your complaint with the Revdex.com. Our records indicate that, in addition to the complaint with the Revdex.com, you have submitted a complaint with the Consumer Financial Protection Bureau (CFPB), which was handled by one of...
the specialist from the Executive Resolutions team. We see that a refund check was issued for your transaction and it was sent to you via [redacted] Overnight service. The refund check arrived at your address on August 29, 2016. We apologize for any inconvenience this matter may have caused you. If you have any additional questions or require further assistance, please do not hesitate to contact us once more. Kind Regards, [redacted]
Dear Mrs. [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matter. Our records indicate that the two requests were received by Western Union in April 2016; however, no Forgery requests...
arrived until October 2016. Upon receipt of the requests, the forgery collection claims were initiated and sent to the bank on October 19, 2016. Please be aware that forgery claims take 90-120 days to be resolved and since the request was not received until October, no updates have been provided by the bank and they are still pending.In addition, when a money order is subject to a forgery investigation, it is up to the Bank of First Deposit (BOFD) to honor or decline the complaint based on the outcome of their internal investigation. Western Union cannot guarantee that payment will be recovered from BOFD since Western Union is only acting on your behalf; however, the final determination is made by the Bank of First Deposit.Best regards,[redacted]Executive Resolutions Specialist[redacted]
[redacted]Office: ###-###-####Email:[redacted]Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted],Western Union is responding to your complaint to the Revdex.com. Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.com. Unfortunately, we have been unable to reach resolution in...
your matter yet, despite our best efforts. Please be assured that we will respond as soon as possible with an update. Thank you for your patience. Kind Regards,[redacted]
Revdex.com:
Please close my complaint - Western Union will never give me bank $135
Sincerely,
[redacted]
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed your concerns. Western Union declined to process the transaction because of certain controls that Western Union has...
established to protect the worldwide financial network from unlawful activity and in compliance with Western Union’s Anti-Money Laundering/OFAC/fraud prevention compliance program or similar legal requirements. We cannot provide specifics of the decline as it would jeopardize the integrity of our systems. Western Union provides information on additional verification prior to completing a transaction when sent online. Once you select your payment method, you are agreeing with this process.We contacted you by telephone on February 1, 2016 and you confirmed that your bank has still not credited your account. We have confirmed with our Accounting team and with our payment processor that Western Union did not charge your account. We suggest that you file for a charge-back or dispute the charge directly with your bank. Western Union is unable to return funds that were not collected.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you are facing recovering the funds back. As we are a global company, we have several customer service centers throughout the world where your call may be handled. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.As it was mentioned on the letter that you received, Western Union proceeded with the refund of the fee ($29.00) as compensation because...
it was discovered that our customer service representative that assisted you sending funds by the telephone (Telephone Money Transfer/TMT) may have not provided adequate oral disclosures during the telephone portion of your transaction. We have processed a mail refund. Please allow 7-10 days for the mailing time. To address your request for compensation, please refer to our terms and conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html. All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted] This is in response to the Revdex.com rebuttal. As previously advised, Western Union has investigated your concerns. Our records indicate that on September 20, 2017, you sent two transactions from the United States totaling 450.00 USD to a consumer located in United States. Please review the information referenced below for further details pertaining to the transaction in question. Western Union performed a proper investigation into your complaint and it was concluded that the transactions were not paid out correctly according to Western Union’s terms and conditions. As a result of the aforementioned, Western Union processed a refund for principal and charges. Refund information has been provided by telephone along with the instructions on how to collect the funds. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction in using our services. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: [redacted]. You may also email us at [email protected]<mailto:ExecutiveResolutionsDept@wes...⇄ Sincerely, Executive Resolutions Department Western Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
NOTE: This matter has been resolved and the money was refunded.Thank you for your attention.
Sincerely,
[redacted]
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. Our records indicate that Western Union processed a refund for the principal in the amount of $100.00 USD. This...
refund was issued to your bank account on February 22, 2018 at 18:39:30 EST, and a refund for the service fee incurred was issued to your bank on February 26, 2018 at 09:46:53 AM EST. in the amount of $17.00 USD. Please note that bank account refunds may normally take between 3-7 business days to process. In the event that the funds have not been returned to your account within the allotted time frame. Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference #: [redacted]. You may also email us at [redacted]. Sincerely, Executive Resolutions Group
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue...
is brought to our attention, we take it very seriously and move to correct the issue quickly.An investigation into your concerns has determined that this was not a double charge to your account, but a delay in processing due to an issue within our system, which has since been resolved.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Complaint: [redacted]
I am rejecting this response because:I am able to provide enough of the damaged money order (amount, routing, etc.) plus the stub plus the receipt where it was purchased to receive an immediate replacement. Western Union should not be afforded the opportunity to profit from the same transaction twice. (Interest paid by holding my money for 30 to 60 days plus $15 multiplied by thousands?) If West ern Union wants to provide financial services similar to banks, they need to perform. If I walk into a bank with a damaged dollar bill but I do have 75% of that dollar bill, they don't hold it for 30 to 60 days and charge me a fee to do so. They give me a replacement dollar and send me on my merry way. Everybody is happy and life goes on. Western Union has absolutely no reason to hold my money except that they can make a lot more money by doing so and are out nothing. I do not expect resolution from Western Union although the logic behind creating an exception to or a new policy just to handle 'damaged' money orders is 'in-your-face' the right thing to do. [redacted]
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed your concern. The handling of the case is being revised. Proper coaching/feedback will be provided to the operator/s...
involved, if applicable. We worked with the Money Order team and were able to put a stop payment on the refunds checks. The full refund was provided to you by telephone on February 10, 2016. The funds are available for pick up at a Western Union location. The details of the refund were also provided via e-mail. As a courtesy, the processing fees have been reimbursed.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your refund. As we are a global company, we have several customer service centers throughout the world where your call may be handled. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Mr. [redacted],This is in response to the complaint you filed with the Revdex.com regarding a refund from a money transfer transaction.A refund was processed on October 5, 2016, and should have appeared in your bank account seven business days following its release. At...
this time, Western Union has not received notification that the transaction was rejected from your account. If we need to further research this matter, please reach out to Western Union. Sincerely,Western Union Executive Resolution Team
Complaint: [redacted]
I am rejecting this response because: Dear Resolution Team, While my "sending money ability" has been restored; no one from Western union ever bothered to contact me. To claim here that no rejected transations can be found is a flat out lie. As I respect Revdex.com policy I will not post all the emails here. In regards to the Gold Card being discountinued I never received any notice of that.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I have no option but to accept this resolution. There has never been a determination as to whom or why this occurred nor a guarantee that it will not happen again. The only thing that is guaranteed is that my points were transferred,that I am now a new customer with Western Union after 11 plus years of business and that if I want any information concerning my account I have to jump through hoops and provide information on my first born but anyone else can call in and change the name on the account without any question.
[redacted]
Complaint: [redacted]
I am rejecting this response because I have proven and spent additional money to Western Union to assure this is indeed a money order that I purchased. I am totally disgusted with this whole process!
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. We have now completed our investigation and will address you concerns accordingly. Our records indicate that the documentation you submitted to Western Union was successfully received by the Correspondence...
Desk team; however, the first page of the Customer Access Request Form (CARF) was not fully completed. Thus, your request was delayed due to incomplete information. We received confirmation from the Correspondence Desk, stating that your request has now been processed and your transaction history was sent to you via mail on June 1, 2016. At this time, Western Union will not be able to accommodate your compensation request as we have fulfilled our obligation based on the information, which you have provided to us. Please accept our apologies for any inconvenience this matter may have caused you. If you have any additional questions or require further assistance, please do not hesitate to contact us once more. Kind Regards,[redacted]