Dear [redacted] This is in response to the complaint that you filed through the Revdex.com. Please be advised that your complaint is currently under investigation, unfortunately we have not been able to reach a resolution in this matter yet, despite of our best efforts. A...
resolution will be provided as soon as it is available. We regret any inconvenience that this matter could have caused. If you have any questions, please let me know. Sincerely, Western Union Executive Resolutions Specialist
Dear [redacted] This is in response to the complaint filed through the Revdex.com. Western Union has investigated your concerns. Our records indicate that on September 20, 2017, you sent one transaction from the United States totaling 150.00 USD to a consumer located in United States....
Please review the information referenced below for further details pertaining to the transaction in question. Western Union performed a proper investigation into your complaint and it was concluded that the transaction was not paid out correctly according to Western Union’s terms and conditions. As a result of the aforementioned, Western Union processed a refund for principal and charges. Refund information has been provided by telephone along with the instructions on how to collect the funds. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction in using our services. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: [redacted]. You may also email us at ExecutiveResolutionsDept@westernunion.com<mailto:ExecutiveResolutionsDept@wes...⇄ Sincerely, Executive Resolutions Department Western Union
Initial Business Response /* (1000, 4, 2015/04/23) */
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of...
our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Our mail room is unable to locate a record of receiving a letter from you. Please provide us with the tracking number so that we may further research and locate the records you mailed.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the proof it was receivec
Final Consumer Response /* (4200, 11, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already forwarded the information to the Revdex.com on may 11,2015 to [redacted]
Final Business Response /* (4000, 13, 2015/05/28) */
Dear [redacted],
Our records show we received the required documentation, to process a refund to you on April 13, 2015. Your refund was processed and a check was mailed to you, it was cashed by you on April 27th, 2015. A copy of your cashed check has been provided to you for your records, under separate cover for security purposes.
Please note the 30 day processing timeframe associated with Money Order refund requests, printed on the back of the Money Order stub, for future reference.
Kind Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have fully refunded you and sent a check to your registered address via overnight delivery which should arrive no later than Thursday,...
February 23, 2017.We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted] This is in response to the complaint filed through the Revdex.com. Please know that we are actively working on your case; however, despite our best efforts, we have not been able to reach a resolution yet. We will continue to follow up until a final resolution can be...
provided to you. We regret any inconvenience that this has caused. Executive Resolutions Department Western Union
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Western Union closely monitors its systems and transactions and works hard to provide money transfer services that meet the needs of the...
public while complying with certain regulations that could be internal and/or external. In order to comply with those regulations, transfers may be placed on hold as mentioned above, returned back or limited to the customer and as a financial institution, we have the responsibility to preserve a safe and secure money transfer service. A separate e-mail was sent to you directly with instructions on the steps that will need to be followed if you want Western Union to re-evaluate the business decision.We regret any inconvenience this matter may have caused.Sincerely, Executive Resolutions Group
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue...
is brought to our attention, we take it very seriously and move to correct the issue quickly.In order for us to assist you further, we will need you to provide us with the Money Order number you are referring to in your complaint.We sincerely apologize for any inconvenience you have experienced with the specified Western Union money order and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Kind Regards,Executive Resolution Team
Initial Business Response /* (1000, 4, 2015/09/15) */
Dear [redacted],
Western Union is responding to your August 27, 2015 complaint to the Revdex.com.
Our records indicate that Money Transfer Control Number XXX-XXX-8651 was paid to your intended receiver on September 10,...
2015.
Western Union is required by law to screen all transactions for names identified on international government sanction watch lists. When our systems identify a transaction that may have been sent by or destined for someone whose name appears on one of the lists, Western Union is required to hold the funds until it is confirmed that the customer is not the same individual as the one on the list.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Kind Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/06/30) */
Dear [redacted],
[redacted] is responding to your June 22, 2015 complaint to the [redacted].
Our records indicate a refund was issued on June 21, 2015 under Money Transfer Control Number XXX-XXX-8947 sent to you under...
separate cover for privacy and security purposes. This is available for pick up at any [redacted] Agent location in California. Please provide this number and a valid government issued ID at time of pay out.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified [redacted] transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
when I was calling[redacted] I explained that I was travelling abroad, therefore, I have asked to refund me on my account. I am outside of the US and have no access to that money as[redacted] made the transaction available to be picked up in California.
I suggest the following - I return to the US on August 4th and I will try to withdraw my money as soon as possible.[redacted] needs to make sure that the transaction is still available till August 4th. then I will accept the answer and agree that the case could be closed.
I hope we are all in agreement.
thanks
sincerely,
[redacted]
Final Business Response /* (4000, 8, 2015/07/13) */[redacted] is responding to your July 2, 2015 rebuttal to the [redacted].
Our position in this matter has not changed.
Our records indicate a refund was issued on June 21, 2015 under Money Transfer Control Number XXX-XXX-XXXX. This is available for pick up at any [redacted] Agent location in California. Please provide this number and a valid government issued ID at time of pay out.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified [redacted] transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry.
Kind Regards,
[redacted]
Final Consumer Response /* (4200, 10, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response as of now. when I was talking with[redacted] representatives on the phone, I clearly explained them that I was out of the country and needed the refund back to my account. currently, I have no access to that money, which surprises me a lot why the transaction was not made available worldwide or at least in the country where I am in at this time. therefore, the problem is not resolved until I have my money[redacted] owes me in my hands.[redacted] needs to hold that transaction valid till August 8th, when I am back to the US, only after I get money in the US, I will be able to accept the answer and consider the case as resolved.
P.S. I have pdf copies of the conversations with the online help where they were clearly informed that I was not in the US.
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.We need to obtain information from you and have sent a request for a copy of the letter you are referring to in your complaint. To determine how to proceed, we need to communicate with you to obtain...
additional information. Please email me at lisa.baker@westernunion.com so that I may assist you with resolving your concern.Kind Regards,[redacted]
Dear Ms. [redacted]:We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you stated that you initiated a Western Union money transfer to make your car payment. When the payment was processed, the amount was deducted twice, which caused overdraft...
fees against your bank account.As documented in our separate communication correspondences with you, we asked that you please provide us with a copy of your bank statement reflecting the duplicate money transfer deductions, as well as the bank overdraft charges. If we determine that Western Union is responsible for the error, we are happy to correct the mistake.Our apologies for your overall experience and for the struggles you faced interacting with our operators over the phone. As we are a global company, we have several customer service centers throughout the world where your call may be handled. Many of our customer service representatives communicate in second or third languages; we nonetheless expect that all communication is clear and understandable.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.If you should have any additional questions, concerns or require additional documentation that supports our determination, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference # .You may [redacted] also email us at [redacted].Sincerely,The Western Union Executive Resolutions Team
Complaint: [redacted]
I am rejecting this response because:my complaint was obviously not read. If the money transfer had to go theough a verification then customer service should have simply told me that. But instead I was forced to call customer service repeatedly and talked to approximately 20 people. I was then lied to and told to bring my id to the original western union I sent the order from and it would be fine. I drove all the way there and was then told it was being cancelled with no reason and told to drive 25minutes away for a refund. I drove there and that western union did not have enough to refund me. I was refunded a partial amount with a money order and partial with cash, both totaling an incorrect amount. I then had to go to a bank to deposit the funds. Inexscusable customer service and I don't want points, I will never use anything related to weatern union. Not even the executive office can give a proper reason or apology.
Sincerely,
[redacted]
Dear [redacted].Western Union is responding to your rebuttal to the Revdex.com.Please be advised that the case under Money Transfer Control Number XXX-XXX-7224 was reviewed and the transaction is considered as paid properly. We have sent a copy of the Paid Correct Letter which was mailed to you via USPS under separate cover for privacy and security purposes.Western Union considers this case closed.Kind Regards,[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.com. Unfortunately, we have been unable to reach...
resolution in your matter yet, despite our best efforts. Please be assured that we will respond as soon as possible with an update.Thank you for your patience. Best Regards,Lisa D B[redacted]Executive Resolutions TeamExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, Colorado 80112
Dear Mr. [redacted],This is in response to the complaint you filed with the Revdex.com regarding a money transfer sent on August 1, 2016.Western Union has completed our investigation and the money transfer was paid correctly, according to Western Union’s terms and conditions as outlined on...
the back of the To Send Money form. Our records show the money transfer was paid to the designated recipient who provided the required information and presented identification.Western Union is committed to protecting the interests of our customers, Western Union takes actions to provide accurate delivery of goods or rendering of service; however, our records show these funds were paid to the receiver you requested. A refund is not available as the funds were paid to the named payee as directed.If you believe you are the victim of fraud, you should contact local law enforcement, and file a police report. As a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as well. If you should have any additional questions or concerns, please contact our Corporate Headquarters at ###-###-####.Sincerely,Western Union Executive Resolution Team
Complaint: [redacted]
I am rejecting this response because: I have given them Explicit info thats not good enough, I dont Know If I will fill out more Forms To Send infoI dont have and Spend 30. to research Nothing I may have to take this to next Level.
Sincerely,
[redacted]
Dear [redacted] This is in response to the complaint that you filed through the Revdex.com. Please be advised that your complaint is currently under investigation, unfortunately we have not been able to reach a resolution in this matter yet, despite of our best efforts. A...
resolution will be provided as soon as it is available. We regret any inconvenience that this matter could have caused. If you have any questions, please let me know. Sincerely, Western Union Executive Resolutions Specialist
Dear [redacted] This is in response to the complaint filed through the Revdex.com. Western Union has investigated your concerns. Our records indicate that on September 20, 2017, you sent one transaction from the United States totaling 150.00 USD to a consumer located in United States....
Please review the information referenced below for further details pertaining to the transaction in question. Western Union performed a proper investigation into your complaint and it was concluded that the transaction was not paid out correctly according to Western Union’s terms and conditions. As a result of the aforementioned, Western Union processed a refund for principal and charges. Refund information has been provided by telephone along with the instructions on how to collect the funds. We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction in using our services. Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: [redacted]. You may also email us at ExecutiveResolutionsDept@westernunion.com<mailto:ExecutiveResolutionsDept@wes...⇄ Sincerely, Executive Resolutions Department Western Union
Initial Business Response /* (1000, 4, 2015/04/23) */
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of...
our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Our mail room is unable to locate a record of receiving a letter from you. Please provide us with the tracking number so that we may further research and locate the records you mailed.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the proof it was receivec
Final Consumer Response /* (4200, 11, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already forwarded the information to the Revdex.com on may 11,2015 to [redacted]
Final Business Response /* (4000, 13, 2015/05/28) */
Dear [redacted],
Our records show we received the required documentation, to process a refund to you on April 13, 2015. Your refund was processed and a check was mailed to you, it was cashed by you on April 27th, 2015. A copy of your cashed check has been provided to you for your records, under separate cover for security purposes.
Please note the 30 day processing timeframe associated with Money Order refund requests, printed on the back of the Money Order stub, for future reference.
Kind Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have fully refunded you and sent a check to your registered address via overnight delivery which should arrive no later than Thursday,...
February 23, 2017.We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted] This is in response to the complaint filed through the Revdex.com. Please know that we are actively working on your case; however, despite our best efforts, we have not been able to reach a resolution yet. We will continue to follow up until a final resolution can be...
provided to you. We regret any inconvenience that this has caused. Executive Resolutions Department Western Union
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Western Union closely monitors its systems and transactions and works hard to provide money transfer services that meet the needs of the...
public while complying with certain regulations that could be internal and/or external. In order to comply with those regulations, transfers may be placed on hold as mentioned above, returned back or limited to the customer and as a financial institution, we have the responsibility to preserve a safe and secure money transfer service. A separate e-mail was sent to you directly with instructions on the steps that will need to be followed if you want Western Union to re-evaluate the business decision.We regret any inconvenience this matter may have caused.Sincerely, Executive Resolutions Group
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue...
is brought to our attention, we take it very seriously and move to correct the issue quickly.In order for us to assist you further, we will need you to provide us with the Money Order number you are referring to in your complaint.We sincerely apologize for any inconvenience you have experienced with the specified Western Union money order and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Kind Regards,Executive Resolution Team
Initial Business Response /* (1000, 4, 2015/09/15) */
Dear [redacted],
Western Union is responding to your August 27, 2015 complaint to the Revdex.com.
Our records indicate that Money Transfer Control Number XXX-XXX-8651 was paid to your intended receiver on September 10,...
2015.
Western Union is required by law to screen all transactions for names identified on international government sanction watch lists. When our systems identify a transaction that may have been sent by or destined for someone whose name appears on one of the lists, Western Union is required to hold the funds until it is confirmed that the customer is not the same individual as the one on the list.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Kind Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/06/30) */
Dear [redacted],
[redacted] is responding to your June 22, 2015 complaint to the [redacted].
Our records indicate a refund was issued on June 21, 2015 under Money Transfer Control Number XXX-XXX-8947 sent to you under...
separate cover for privacy and security purposes. This is available for pick up at any [redacted] Agent location in California. Please provide this number and a valid government issued ID at time of pay out.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified [redacted] transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
when I was calling[redacted] I explained that I was travelling abroad, therefore, I have asked to refund me on my account. I am outside of the US and have no access to that money as[redacted] made the transaction available to be picked up in California.
I suggest the following - I return to the US on August 4th and I will try to withdraw my money as soon as possible.[redacted] needs to make sure that the transaction is still available till August 4th. then I will accept the answer and agree that the case could be closed.
I hope we are all in agreement.
thanks
sincerely,
[redacted]
Final Business Response /* (4000, 8, 2015/07/13) */[redacted] is responding to your July 2, 2015 rebuttal to the [redacted].
Our position in this matter has not changed.
Our records indicate a refund was issued on June 21, 2015 under Money Transfer Control Number XXX-XXX-XXXX. This is available for pick up at any [redacted] Agent location in California. Please provide this number and a valid government issued ID at time of pay out.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified [redacted] transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry.
Kind Regards,
[redacted]
Final Consumer Response /* (4200, 10, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response as of now. when I was talking with[redacted] representatives on the phone, I clearly explained them that I was out of the country and needed the refund back to my account. currently, I have no access to that money, which surprises me a lot why the transaction was not made available worldwide or at least in the country where I am in at this time. therefore, the problem is not resolved until I have my money[redacted] owes me in my hands.[redacted] needs to hold that transaction valid till August 8th, when I am back to the US, only after I get money in the US, I will be able to accept the answer and consider the case as resolved.
P.S. I have pdf copies of the conversations with the online help where they were clearly informed that I was not in the US.
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.We need to obtain information from you and have sent a request for a copy of the letter you are referring to in your complaint. To determine how to proceed, we need to communicate with you to obtain...
additional information. Please email me at lisa.baker@westernunion.com so that I may assist you with resolving your concern.Kind Regards,[redacted]
Dear Ms. [redacted]:We are writing in response to your recent complaint to the Revdex.com (Revdex.com). In your complaint, you stated that you initiated a Western Union money transfer to make your car payment. When the payment was processed, the amount was deducted twice, which caused overdraft...
fees against your bank account.As documented in our separate communication correspondences with you, we asked that you please provide us with a copy of your bank statement reflecting the duplicate money transfer deductions, as well as the bank overdraft charges. If we determine that Western Union is responsible for the error, we are happy to correct the mistake.Our apologies for your overall experience and for the struggles you faced interacting with our operators over the phone. As we are a global company, we have several customer service centers throughout the world where your call may be handled. Many of our customer service representatives communicate in second or third languages; we nonetheless expect that all communication is clear and understandable.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.If you should have any additional questions, concerns or require additional documentation that supports our determination, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference # .You may [redacted] also email us at [redacted].Sincerely,The Western Union Executive Resolutions Team
Complaint: [redacted]
I am rejecting this response because:my complaint was obviously not read. If the money transfer had to go theough a verification then customer service should have simply told me that. But instead I was forced to call customer service repeatedly and talked to approximately 20 people. I was then lied to and told to bring my id to the original western union I sent the order from and it would be fine. I drove all the way there and was then told it was being cancelled with no reason and told to drive 25minutes away for a refund. I drove there and that western union did not have enough to refund me. I was refunded a partial amount with a money order and partial with cash, both totaling an incorrect amount. I then had to go to a bank to deposit the funds. Inexscusable customer service and I don't want points, I will never use anything related to weatern union. Not even the executive office can give a proper reason or apology.
Sincerely,
[redacted]
Dear [redacted].Western Union is responding to your rebuttal to the Revdex.com.Please be advised that the case under Money Transfer Control Number XXX-XXX-7224 was reviewed and the transaction is considered as paid properly. We have sent a copy of the Paid Correct Letter which was mailed to you via USPS under separate cover for privacy and security purposes.Western Union considers this case closed.Kind Regards,[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.com. Unfortunately, we have been unable to reach...
resolution in your matter yet, despite our best efforts. Please be assured that we will respond as soon as possible with an update.Thank you for your patience. Best Regards,Lisa D B[redacted]Executive Resolutions TeamExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, Colorado 80112
Dear Mr. [redacted],This is in response to the complaint you filed with the Revdex.com regarding a money transfer sent on August 1, 2016.Western Union has completed our investigation and the money transfer was paid correctly, according to Western Union’s terms and conditions as outlined on...
the back of the To Send Money form. Our records show the money transfer was paid to the designated recipient who provided the required information and presented identification.Western Union is committed to protecting the interests of our customers, Western Union takes actions to provide accurate delivery of goods or rendering of service; however, our records show these funds were paid to the receiver you requested. A refund is not available as the funds were paid to the named payee as directed.If you believe you are the victim of fraud, you should contact local law enforcement, and file a police report. As a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as well. If you should have any additional questions or concerns, please contact our Corporate Headquarters at ###-###-####.Sincerely,Western Union Executive Resolution Team
Complaint: [redacted]
I am rejecting this response because: I have given them Explicit info thats not good enough, I dont Know If I will fill out more Forms To Send infoI dont have and Spend 30. to research Nothing I may have to take this to next Level.
Sincerely,
[redacted]