Dear *** ***This is in response to the rebuttal you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Western Union has completed its investigation into your complaint and we are very sorry for the inconvenienceOur records indicate that on
October 11, 2016, a transaction was recorded under your name for the amount of $USDPlease know that your transaction was placed under a review status due to failure to meet our validation requirements in compliance with our Anti-Money Laundering, compliance program or similar legal requirementsIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limitedConsumers may also be required to undergo validation, or may be asked to submit additional documentation or information to have their transactions released or obtain a refund, depending on the scenario.Western Union must adhere to these regulations in order to protect our company and most importantly our customer’s interests.A refund has been issued back to your account on October 27, 2016, and you should see the funds reflected in your account within seven business days.Our apologies for your overall experience and for the struggles you faced while using our servicesIt is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Sincerely,Executive Resolutions Department
Initial Business Response /* (1000, 4, 2015/10/23) */
Dear *** *** ***,
Western Union is responding to your September 25, complaint to the Revdex.com
Our records indicate that we have issued a refund to you in the amount of CAD under new MTCN
XXX-XXX-which is currently available for you to collect at any Western Union agent location in Ontario, this has been sent to you under separate cover for security and privacy purposes
Furthermore, kindly be advised that your refund was made payable under your complete name *** ANNABEL *** per your request
If you have any further questions, please do not hesitate to contact me directly
Kind Regards,
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello,
I would like to report that on October 23, I have a letter from Western Union saying that I can go ahead and collect the refund CAD
Thank you Revdex.com for the attention you gave to my caseGreat job
Sincerely,
*** A***
Dear *** * *** This is in response to the complaint that you filed through the Revdex.comWe sincerely apologize for the problems that you have experiencedPlease know that we have properly addressed your complaintThe Money Order department received and processed your request
on December 27, A refund is not available as both Money Orders were cashed and photocopies of both cashed items have been provided to youUnfortunately, a Forgery investigation does not apply as the money orders did not show signs of alterationWestern Union recommends you to file a police report with your local law enforcement should you desire to pursue further actionsWe regret any inconvenience this matter has causedIt is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industrySincerely, Executive Resolutions Department Western Union
Initial Business Response /* (1000, 4, 2015/07/30) */
Dear *** ***,
Western Union is responding to your July 13, complaint to the Revdex.com
As previously advised we agreed to provide you with a one-time Good Will Concession for $We have provided it to you
under Money Transfer Control Number XXX-XXX-*** in the amount of $This has been sent to you under separate cover for privacy and security purposesThis is available to you at any Western Union Agent location in KentuckyPlease provide them with the number and a valid government issued ID upon payout
To address your request for additional compensation:
All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union's terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union's terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union's Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like
Western Union considers this case closed
Kind Regards,
*** ***
Initial Business Response /* (1000, 9, 2015/10/30) */
Dear Ms***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed your complaint with the Money Order departmentThe Money Order
team confirmed that the check was cashed in South Caroline on October 22,
If you have any other questions we can assist with please feel free to contact our Money Order offices toll free at (XXX)-XXX-XXXX
Sincerely,
Executive Resolutions Group
Complaint: ***
I am rejecting this response because: They are telling me that the funds were delivered to the receiver's account when it has not been deliveredEven their error resolution representative confirmed that it was not delivered that there was an errorI just want my Money back so I can take my business else whereI will NOT be doing business with western union
Sincerely,
*** ***
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is
brought to our attention, we take it very seriously and move to correct the issue quickly.We have received the required documents from you and have issued a refund to you, it has been mailed to the address on file and should reach you within to business days via ***.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Kind Regards,Executive Resolution Team
Dear *** ***, Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an
issue is brought to our attention, we take it very seriously and move to correct the issue quicklyAs per our Terms and Conditions on the back of the Money Order, the item has depreciated in valueUnfortunately, its current value is $0.00, so a refund is not availableWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union considers this case closedKind Regards, *** ***
Initial Business Response /* (1000, 4, 2015/10/15) */
Dear *** ***,
Western Union is responding to your September 30, complaint to the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of
our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
Our records indicate that once we received the required documentation from you, we sent your refund checks to you on October 2, Both of these checks were cashed on October 14,
Kind Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/09/29) */
Dear Mr***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed the information that you have providedWe contacted you by
telephone and e-mail to inform you that we have initiated an investigation with the corresponding parties to resolve the issue that you are experiencing when using Western Union's Web siteA ticket has been created and prioritized
Direct contact information from the Executive Resolutions team has been provided to you in case you want to follow up
Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (4200, 11, 2015/10/21) */
They have not resolved the issueI received email october form Mr*** saying they have been able to create the issue and will uodate me on statusThat was weeks ago today is october and still no resolution or resposneThis issue is not closed or resolved
Final Business Response /* (4000, 13, 2015/11/17) */
Dear Mr***,
This is in response to the rebuttal to a complaint you filed with the Revdex.com
To reiterate our previous communication, Western Union has acknowledged the issue that you are experiencing with one of your Western Union online profiles
- The awarded points on the MYWU number that is affected by the technical issue have been transferred to the working MYWU profile as of November 9,
- The working MYWU number was created on November 15,
- Our records indicate that your latest successful online money transfer was sent on November 14, using the working MYWU number
The corresponding technical groups have been notified about the issueIt is currently pending with no current estimated date for a fixWe will inform you once the issue has been fixed
We regret any inconvenience this matter may have caused
Sincerely,
Executive Resolutions Group
Complaint Response Date bumped because: Holiday
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is
brought to our attention, we take it very seriously and move to correct the issue quickly.We will need for you to provide us with the Money Transfer Control Numbers that you are referring to in your complaint, or a bank statement showing the charges.We apologize for the inconvenience that this may cause.Kind Regards,Executive Resolution Team
Complaint: ***
I am rejecting this response because:Hello,Thank you for the E-mail and your time.To answer your question: I am not satisfied with the answer given by the office of Western Union. 1.I am asking how can an employee decide weather it is true or not what I was telling her, or any other person who might have been in the same situation like mine? And I really want to have the question answered pertinently. 2.Why do they need to know the reason I am sending money to my child? Isn't any parent/child allowed to lend/receive money from one another? Why was I suspicious to the employee? 3.Why do I need to disclose personal information to a person/corporate? I am really willing to know the answer to this question. I hope they will change their policy on customers or:I will not use their transactions, I will make a lobby online, and I will escalate the issue, unless they do change their policy and apologize in written to me. Thank you very much for your help, time and trying to satisfy us, the customers.Have a wonderful day. Respectfully, *** ***
Dear *** *** Western Union is responding to your rebuttal with the Revdex.com We are once again sorry for any inconvenience the technical issue with our third party vendor has causedWe show that a compensation of the accrued overdraft fees was provided to you on August 14, in the amount of $USDAs stated in our previous communication, we also show that a full refund of $was sent to you in a form of a checkAt this time, Western Union will not be able to accommodate any additional compensation requests Western Union considers this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at ###-###-####You may also email us at ***
Kind Regards, *** ***
Dear Ms***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced Our records indicate that the mail refund was processed on June 21, The checks were successfully cashed on July 7,
Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to obtain your fund backPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/10/30) */
Dear Ms***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed your complaint with the Money Order departmentThe refund
request was received on October 2, The refund was processed on October 15, Our records indicate that you requested a call back from the Money Order department on October 19, The Money Order department contacted you by telephone on the same day to clarify that a money order check cannot be deposited while a refund is being processedPlease be informed that a money order holds no value when a refund is granted and being processed
The refund check was sent on October 15, and it was cashed on October 26,
Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (3000, 6, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is not true I called the first time on the th and then on the 15th and again on the 16th and at that time is when I was told someone else would have to call me back and it would not be until Monday because that part of western union was not open on weekends and he would not be able to get the information to them by the end of the day on FridaySo yes someone called me back on Monday and told me he *** was his name would refund me the $because it was in error of your company! Which by the way was never doneBut that was all he could doSo please get your facts straight and by all means talk with *** and the other people I talked to over the course of days!
Dear *** ***, Western Union is responding to your complaint with the Revdex.com We have now completed our investigation and will address your concerns accordinglyOur records indicate that the money transfer you sent is being held by the U.SDistrict Court.
Western Union Transactions initiated between January 1, and January 3, and that were not redeemed in calendar days are subject to a lawsuit entitled *** vThe Western Union Co., Case No***, which is pending in the United States District Court for the District of Colorado. The Court entered an order granting preliminary approval to the settlement. Further details about the lawsuit and settlement are available at *** or by calling ###-###-#### Because Western Union Transactions initiated between January 1, and January 3, that were not redeemed in days are subject to the lawsuit and settlement, refunds must be handled by the Settlement Administrator. In addition, the refund process cannot begin until after all appeals are final. Western Union regrets that your refund request cannot be processed more quickly You must submit a claim form before you can receive payment. Claim forms will become available after the Court approves the settlement and all appeals are final at (a) ***; (b) by calling the Settlement Administrator at ###-###-####; or (c) by writing to the Settlement Administrator at *** or the following address: *** vWestern Union Settlement Administrator, ** *** *** *** ** ***. After you receive your claim form, read the instructions carefully, fill out the form, include any requested documentation, sign the declaration, and mail the form postmarked to the Administrator at the address noted above no later than the date specified on the claim form Western Union extends its sincere apology for any inconvenience this may have caused. Kind Regards, *** ***
Initial Business Response /* (1000, 4, 2015/10/08) */
Dear Ms***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed the transaction that you initiated on October 1, The
Validation department reviewed the case and confirmed that the transfer was canceled due to a technical glitch in the system
We contacted you by telephone on October 8, 2015, and confirmed that you have received your full refund
The direct contact information for Executive Resolutions Team was shared with you via e-mail in case you require additional support
We regret any inconvenience this matter has caused
Sincerely,
Executive Resolutions Team
Dear *** ***, Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an
issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWe need to obtain information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you to obtain additional informationPlease email me at *** so that I may assist you with resolving your concernWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, *** ***
Dear *** ***This is in response to the rebuttal you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Western Union has completed its investigation into your complaint and we are very sorry for the inconvenienceOur records indicate that on
October 11, 2016, a transaction was recorded under your name for the amount of $USDPlease know that your transaction was placed under a review status due to failure to meet our validation requirements in compliance with our Anti-Money Laundering, compliance program or similar legal requirementsIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limitedConsumers may also be required to undergo validation, or may be asked to submit additional documentation or information to have their transactions released or obtain a refund, depending on the scenario.Western Union must adhere to these regulations in order to protect our company and most importantly our customer’s interests.A refund has been issued back to your account on October 27, 2016, and you should see the funds reflected in your account within seven business days.Our apologies for your overall experience and for the struggles you faced while using our servicesIt is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Sincerely,Executive Resolutions Department
Initial Business Response /* (1000, 4, 2015/10/23) */
Dear *** *** ***,
Western Union is responding to your September 25, complaint to the Revdex.com
Our records indicate that we have issued a refund to you in the amount of CAD under new MTCN
XXX-XXX-which is currently available for you to collect at any Western Union agent location in Ontario, this has been sent to you under separate cover for security and privacy purposes
Furthermore, kindly be advised that your refund was made payable under your complete name *** ANNABEL *** per your request
If you have any further questions, please do not hesitate to contact me directly
Kind Regards,
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello,
I would like to report that on October 23, I have a letter from Western Union saying that I can go ahead and collect the refund CAD
Thank you Revdex.com for the attention you gave to my caseGreat job
Sincerely,
*** A***
Dear *** * *** This is in response to the complaint that you filed through the Revdex.comWe sincerely apologize for the problems that you have experiencedPlease know that we have properly addressed your complaintThe Money Order department received and processed your request
on December 27, A refund is not available as both Money Orders were cashed and photocopies of both cashed items have been provided to youUnfortunately, a Forgery investigation does not apply as the money orders did not show signs of alterationWestern Union recommends you to file a police report with your local law enforcement should you desire to pursue further actionsWe regret any inconvenience this matter has causedIt is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industrySincerely, Executive Resolutions Department Western Union
Revdex.com:
* *** *** *** *** *** ** *** *** ** *** ** *** ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** * ***
Initial Business Response /* (1000, 4, 2015/07/30) */
Dear *** ***,
Western Union is responding to your July 13, complaint to the Revdex.com
As previously advised we agreed to provide you with a one-time Good Will Concession for $We have provided it to you
under Money Transfer Control Number XXX-XXX-*** in the amount of $This has been sent to you under separate cover for privacy and security purposesThis is available to you at any Western Union Agent location in KentuckyPlease provide them with the number and a valid government issued ID upon payout
To address your request for additional compensation:
All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union's terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union's terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union's Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like
Western Union considers this case closed
Kind Regards,
*** ***
Initial Business Response /* (1000, 9, 2015/10/30) */
Dear Ms***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed your complaint with the Money Order departmentThe Money Order
team confirmed that the check was cashed in South Caroline on October 22,
If you have any other questions we can assist with please feel free to contact our Money Order offices toll free at (XXX)-XXX-XXXX
Sincerely,
Executive Resolutions Group
Complaint: ***
I am rejecting this response because: They are telling me that the funds were delivered to the receiver's account when it has not been deliveredEven their error resolution representative confirmed that it was not delivered that there was an errorI just want my Money back so I can take my business else whereI will NOT be doing business with western union
Sincerely,
*** ***
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is
brought to our attention, we take it very seriously and move to correct the issue quickly.We have received the required documents from you and have issued a refund to you, it has been mailed to the address on file and should reach you within to business days via ***.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Kind Regards,Executive Resolution Team
Dear *** ***, Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an
issue is brought to our attention, we take it very seriously and move to correct the issue quicklyAs per our Terms and Conditions on the back of the Money Order, the item has depreciated in valueUnfortunately, its current value is $0.00, so a refund is not availableWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Western Union considers this case closedKind Regards, *** ***
Initial Business Response /* (1000, 4, 2015/10/15) */
Dear *** ***,
Western Union is responding to your September 30, complaint to the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of
our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
Our records indicate that once we received the required documentation from you, we sent your refund checks to you on October 2, Both of these checks were cashed on October 14,
Kind Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/09/29) */
Dear Mr***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed the information that you have providedWe contacted you by
telephone and e-mail to inform you that we have initiated an investigation with the corresponding parties to resolve the issue that you are experiencing when using Western Union's Web siteA ticket has been created and prioritized
Direct contact information from the Executive Resolutions team has been provided to you in case you want to follow up
Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (4200, 11, 2015/10/21) */
They have not resolved the issueI received email october form Mr*** saying they have been able to create the issue and will uodate me on statusThat was weeks ago today is october and still no resolution or resposneThis issue is not closed or resolved
Final Business Response /* (4000, 13, 2015/11/17) */
Dear Mr***,
This is in response to the rebuttal to a complaint you filed with the Revdex.com
To reiterate our previous communication, Western Union has acknowledged the issue that you are experiencing with one of your Western Union online profiles
- The awarded points on the MYWU number that is affected by the technical issue have been transferred to the working MYWU profile as of November 9,
- The working MYWU number was created on November 15,
- Our records indicate that your latest successful online money transfer was sent on November 14, using the working MYWU number
The corresponding technical groups have been notified about the issueIt is currently pending with no current estimated date for a fixWe will inform you once the issue has been fixed
We regret any inconvenience this matter may have caused
Sincerely,
Executive Resolutions Group
Complaint Response Date bumped because: Holiday
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is
brought to our attention, we take it very seriously and move to correct the issue quickly.We will need for you to provide us with the Money Transfer Control Numbers that you are referring to in your complaint, or a bank statement showing the charges.We apologize for the inconvenience that this may cause.Kind Regards,Executive Resolution Team
Complaint: ***
I am rejecting this response because:Hello,Thank you for the E-mail and your time.To answer your question: I am not satisfied with the answer given by the office of Western Union. 1.I am asking how can an employee decide weather it is true or not what I was telling her, or any other person who might have been in the same situation like mine? And I really want to have the question answered pertinently. 2.Why do they need to know the reason I am sending money to my child? Isn't any parent/child allowed to lend/receive money from one another? Why was I suspicious to the employee? 3.Why do I need to disclose personal information to a person/corporate? I am really willing to know the answer to this question. I hope they will change their policy on customers or:I will not use their transactions, I will make a lobby online, and I will escalate the issue, unless they do change their policy and apologize in written to me. Thank you very much for your help, time and trying to satisfy us, the customers.Have a wonderful day. Respectfully, *** ***
Dear *** *** Western Union is responding to your rebuttal with the Revdex.com We are once again sorry for any inconvenience the technical issue with our third party vendor has causedWe show that a compensation of the accrued overdraft fees was provided to you on August 14, in the amount of $USDAs stated in our previous communication, we also show that a full refund of $was sent to you in a form of a checkAt this time, Western Union will not be able to accommodate any additional compensation requests Western Union considers this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at ###-###-####You may also email us at ***
Kind Regards, *** ***
Dear Ms***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced Our records indicate that the mail refund was processed on June 21, The checks were successfully cashed on July 7,
Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to obtain your fund backPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/10/30) */
Dear Ms***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed your complaint with the Money Order departmentThe refund
request was received on October 2, The refund was processed on October 15, Our records indicate that you requested a call back from the Money Order department on October 19, The Money Order department contacted you by telephone on the same day to clarify that a money order check cannot be deposited while a refund is being processedPlease be informed that a money order holds no value when a refund is granted and being processed
The refund check was sent on October 15, and it was cashed on October 26,
Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (3000, 6, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is not true I called the first time on the th and then on the 15th and again on the 16th and at that time is when I was told someone else would have to call me back and it would not be until Monday because that part of western union was not open on weekends and he would not be able to get the information to them by the end of the day on FridaySo yes someone called me back on Monday and told me he *** was his name would refund me the $because it was in error of your company! Which by the way was never doneBut that was all he could doSo please get your facts straight and by all means talk with *** and the other people I talked to over the course of days!
Dear *** ***, Western Union is responding to your complaint with the Revdex.com We have now completed our investigation and will address your concerns accordinglyOur records indicate that the money transfer you sent is being held by the U.SDistrict Court.
Western Union Transactions initiated between January 1, and January 3, and that were not redeemed in calendar days are subject to a lawsuit entitled *** vThe Western Union Co., Case No***, which is pending in the United States District Court for the District of Colorado. The Court entered an order granting preliminary approval to the settlement. Further details about the lawsuit and settlement are available at *** or by calling ###-###-#### Because Western Union Transactions initiated between January 1, and January 3, that were not redeemed in days are subject to the lawsuit and settlement, refunds must be handled by the Settlement Administrator. In addition, the refund process cannot begin until after all appeals are final. Western Union regrets that your refund request cannot be processed more quickly You must submit a claim form before you can receive payment. Claim forms will become available after the Court approves the settlement and all appeals are final at (a) ***; (b) by calling the Settlement Administrator at ###-###-####; or (c) by writing to the Settlement Administrator at *** or the following address: *** vWestern Union Settlement Administrator, ** *** *** *** ** ***. After you receive your claim form, read the instructions carefully, fill out the form, include any requested documentation, sign the declaration, and mail the form postmarked to the Administrator at the address noted above no later than the date specified on the claim form Western Union extends its sincere apology for any inconvenience this may have caused. Kind Regards, *** ***
Initial Business Response /* (1000, 4, 2015/10/08) */
Dear Ms***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed the transaction that you initiated on October 1, The
Validation department reviewed the case and confirmed that the transfer was canceled due to a technical glitch in the system
We contacted you by telephone on October 8, 2015, and confirmed that you have received your full refund
The direct contact information for Executive Resolutions Team was shared with you via e-mail in case you require additional support
We regret any inconvenience this matter has caused
Sincerely,
Executive Resolutions Team
Dear *** ***, Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an
issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWe need to obtain information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you to obtain additional informationPlease email me at *** so that I may assist you with resolving your concernWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, *** ***