The Villas At Mountain Vista Ranch

This serves as response to compliant ID#: *** as referenced.All debt practices and billing practices are within reason and proof as attached. Dates and timeframes in which Ms*** states would have been addressed by the third party debt collector of ***
*** *** in which Villas at Mountain Vista Ranch utilizes and/or hires after no response has been received and or attempt has been delivered to the party(s) in which the debt has been charged, thus time frame of days. Ms*** file was provided to *** *** *** on January 30, 2015, if a “Certified Letter” (no record of such by Villas) was sent to Villas at Mountain Vista Ranch, no response would be given as the debt was now being handled by third party debt collector *** *** *** as of January 30, and such practices adheres to the practices under the FDPCA and collection laws. Thus no contact would be made to Ms*** in regards to the debt by any employee of Villas at Mountain Ranch* Verbal communication of debt owed is not general practice or required, email communication of debt owed is invalid and not practiced.Collection of information such as forwarding address was requested on two occasions by Villas at Mountain Vista Ranch, first given by Ms*** on September 9, on the “Day Notice to Vacate” form of *** *** *** *** *** *** then again on November 15th as keys for Ms*** of unit *** located at *** *** *** *** *** *** *** were returned and a new address of *** *** *** *** *** *** *** *** was provided. Attempt was made as per the “Arizona Landlord Tenant Act” and verification is on hand of such and attached. With attempt made it is not required or general practice to call to obtain an address to attempt redelivery from past residents.Although we respect Ms*** compliant under law we were unable to respond to her request for it was then being handled by a third party, I did speak to Ms*** in February and referred her to our collection agency of *** *** *** at ***I informed her I could not reference or speak of the debt in question and that she needed to contact *** *** *** directly for any disputes.On March 18, Villas at Mountain Vista Ranch received “Dispute Notification” from Ms*** via our debt collector *** *** *** in which we responded(See Attached). Villas at Mountain Vista Ranch has adhered to all practices required within the debt collection process and disputes the compliant as written by Ms. ***. A settlement was offered to Ms. *** via response requested of $on the letter dated March 19th to *** *** ***.As we appreciate all current, past and future residents of Villas at Mountain Vista Ranch we are always willing to respectfully reach agreements on settling debts or disputes such as offered above. Documentation and proof as attached on claims made by Ms. ***, responses and proof

This serves as response to compliant ID#: [redacted] as referenced.All debt practices and billing practices are within reason and proof as attached.  Dates and timeframes in which Ms. [redacted] states would have been addressed by the third party debt collector of [redacted]...

[redacted] in which Villas at Mountain Vista Ranch utilizes and/or hires after no response has been received and or attempt has been delivered to the party(s) in which the debt has been charged, thus time frame of 30 days.  Ms. [redacted] file was provided to [redacted] on January 30, 2015, if a “Certified Letter” (no record of such by Villas) was sent to Villas at Mountain Vista Ranch, no response would be given as the debt was now being handled by third party debt collector [redacted] as of January 30, 2015 and such practices adheres to the practices under the FDPCA and collection laws.  Thus no contact would be made to Ms. [redacted] in regards to the debt by any employee of Villas at Mountain Ranch. * Verbal communication of debt owed is not general practice or required, email communication of debt owed is invalid and not practiced.Collection of information such as forwarding address was requested on two occasions by Villas at Mountain Vista Ranch, first given by Ms. [redacted] on September 9, 2014 on the “60 Day Notice to Vacate” form of [redacted] then again on November 15th 2014 as keys for Ms. [redacted] of unit [redacted] located at [redacted] were returned and a new address of [redacted] was provided.  Attempt was made as per the “Arizona Landlord Tenant Act” and verification is on hand of such and attached.  With attempt made it is not required or general practice to call to obtain an address to attempt redelivery from past residents.Although we respect Ms. [redacted] compliant under law we were unable to respond to her request for it was then being handled by a third party, I did speak to Ms. [redacted] in February and referred her to our collection agency of [redacted] at [redacted]. I informed her I could not reference or speak of the debt in question and that she needed to contact [redacted] directly for any disputes.On March 18, 2015 Villas at Mountain Vista Ranch received “Dispute Notification” from Ms. [redacted] via our debt collector [redacted] in which we responded(See Attached). Villas at Mountain Vista Ranch has adhered to all practices required within the debt collection process and disputes the compliant as written by Ms. [redacted].  A settlement was offered to Ms. [redacted] via response requested of $450.00 on the letter dated March 19th 2015 to [redacted].As we appreciate all current, past and future residents of Villas at Mountain Vista Ranch we are always willing to respectfully reach agreements on settling debts or disputes such as offered above.  Documentation and proof as attached on claims made by Ms. [redacted], responses and proof.