The TV Writers Vault Reviews (%countItem)
The TV Writers Vault Rating
Address: 10531 4S Commons Dr # 434, San Diego, California, United States, 92127-3517
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I want people to understand that this site is the only business that was able to position my projects with companies in the television industry. I've used them for three years, pitched more than two dozen projects, and have had one option deal and a list of new contacts from producers I've met by pitching. The customer service has been spot on when I've had questions about anything from how to use the site to how to create and sell new projects. I give them five stars because they deserve it. An amazing service for any new writer or producer to use.
I have been trying to contact them to stop an automatic *** payment. I can find nothing on their site to cancel it. The wtite up says you simply follow the *** link to cancel. There isnt one anywhere. They have not even acknowledged my ask for help in the matter. And they just charged my Payoal again today.
Thank you for informing us of the client issue:
We received the client communication through our Support Ticket System, yesterday, and responded to her directly within 24hrs (on a Saturday).
We detailed that in her members area there is a dedicated area that gives instructions on cancellation of subscriptions directly any time, as well as *** providing buyers with information on managing subscriptions.
Per her request, we cancelled her subscription and refunded the charge (see attached).
We also offered her complimentary added services, and have not received any response, but look forward to helping her find a positive experience with our service.