The Tradesmen

Mrand Mrs [redacted] had a job completed by The Tradesmen on January 22, On the work order that was signed by them, it states "Homeowner agrees to provide all necessary permits for the following work at homeowners expense Contract price does not include the permit." Permits for awnings are on a park by park basisIt is the homeowners responsibility to check with their management and provide all necessary permits needed We recently bought The Tradesmen, Incand received a call from the [redacted] 's late September explaining their problem We purchased the database from the company, the warranties for previous work were not inherited, however a representative from our company was sent out to see what needed to be done and wrote a work order for the needed corrections The license number is the same on the new work order due to the transition period of changing all forms from the purchase The corrections were made and the balance is due Our company should not be shorted and the homeowner should not get a free job due to their own neglect of not providing a permit [redacted] Barttels

I am rejecting this response because:Lack of communication from their Agent [redacted] on 1-not advising us of permit responsibilityConstructing awning over property line by feetNot asking Park management where property line isPark Management having yearly inspections and NEVER advising us the awning was in violation of property line and permitBeing served a day eviction notice from Property Management's Attorney [redacted] causing us trauma for something we were not advised ofInspection violation letter dated 6-23-sent to Park Management by [redacted] , SD County Environmental Health Specialist It never received by us until 9-15-We believe it was responsibility of both contractor and park management to advise us what steps needed to be taken to avoid this situation at presentWe feel the Park Management is liable for lack of documentation in a proper manner from County Inspector and contractor is liable for lack of advisement to homeowner in policy and procedures to obtain permitCounty Building Permits advised me the cost was $Contractors advised me they would file permits for me stating they were too complicatedThe cost was $and never expressed reasoning for excessive cost After payment of permit an unknown person believed to be the owner, advised me he was not sure the reconstruction of awning could be done at all after the $payment making me have a worthless permitThis same person advised me around days after this conversation he would get back to me and get a ruling on this.Awning was finally completed 11-14-Two weeks later [redacted] phone call on 11-29-informs us she would deduct the balance of $from debit card on file if we did not call back that dayThis is a reprehensible act on her part and lacking in professionalism and classSDCCU was advised of this and blocked card at my requestI am advising my attorney [redacted] of all communications and responses and will forward copy of this response to himHaving a day eviction notice for an awning permit violation, where we have been living there since has caused severe trauma for my familyThe eviction notice was stopped but the scars of this remainFrom our perspective we feel violated

Contact Name and Title: *** *** - Office Mgr
Contact Phone: ***
Contact Email: ***@thetradesmeninc.com
We have since spoken with the customer and they have been given the option to proceed if they wish