The receipt clearly shows a tip; there is no way to alter transactions or add a tip to transactions once they are completeBefore a customer can even swipe or insert their card a question asking if they want to leave a tip is displayed on the PIN padCustomer answers "yes" by pressing the green
button, and "no" with the red buttonIf yes is selected then the screen prompts for an amountPayment then proceeds and the card information is acceptedCopy of receipt was text to the number provided when complaint was recieved, and the individual was welcomed to acquire a paper copy with an explanation of charges in personI cannot issue a refund on tips, and the customer was advised to call his financial institution if he wanted to dispute the transactionDid not receive any complaint about the quality of meals provided in the correspondence with consumer
The receipt clearly shows a tip; there is no way to alter transactions or add a tip to transactions once they are completeBefore a customer can even swipe or insert their card a question asking if they want to leave a tip is displayed on the PIN padCustomer answers "yes" by pressing the green
button, and "no" with the red buttonIf yes is selected then the screen prompts for an amountPayment then proceeds and the card information is acceptedCopy of receipt was text to the number provided when complaint was recieved, and the individual was welcomed to acquire a paper copy with an explanation of charges in personI cannot issue a refund on tips, and the customer was advised to call his financial institution if he wanted to dispute the transactionDid not receive any complaint about the quality of meals provided in the correspondence with consumer