The Smart Book

Dear [redacted] , Please accept my apologies for the confusion regarding your refund In checking with my Accounting team it appears we refunded your account twice Let me explainOn 6/26/there was a charge of $ On 7/1/we refunded the $(room and parking) Since a couple members in the Accounting team received the email to refund you, we had a second person refund your room and tax which was the $ When we were doing our audits in September, the team noticed the double refund and then charged your card for the $on 9/30/ I’m sorry we could not notify you, but when you book through a third party all we have is the name There is no address or phone number to contact you If you would like copies of the folios showing the transactions, I would be happy to send them to youAgain, I’m sorry for the confusion We will take steps internally to see this type of situation does not recurSincerely Phil R**General Manager

Dear [redacted] ,I understand you spoke to our Front Office Manager and the issue has been resolved I am sorry for any inconvenience.Phil R**General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Your reasoning behind why you charged me is not valid because you again took $out of my account on 7/12/to reverse the double creditSo there is no reason for the $to be taken out agon/ it should have been credited to my accountI want my card information removed from your system immediately and if any other money is taken out of my account without authorization I will take legal action Regards, [redacted]

Dear [redacted],I understand you spoke to our Front Office Manager and the issue has been resolved.  I am sorry for any inconvenience.Phil R**General Manager

Dear [redacted], Please accept my apologies for the confusion regarding your refund.  In checking with my Accounting team it appears we refunded your account twice.  Let me explain. On 6/26/17 there was a charge of $272.26.  On 7/1/17 we refunded the $272.26 (room and...

parking).  Since a couple members in the Accounting team received the email to refund you, we had a second person refund your room and tax which was the $186.26.   When we were doing our audits in September, the team noticed the double refund and then charged your card for the $186.26 on 9/30/17.  I’m sorry we could not notify you, but when you book through a third party all we have is the name.  There is no address or phone number to contact you.  If you would like copies of the folios showing the transactions, I would be happy to send them to you. Again, I’m sorry for the confusion.  We will take steps internally to see this type of situation does not recur. Sincerely Phil R**General Manager

Please accept our sincere apologies for the problem you recently incurred while staying here at the JW Marriott Indianapolis.    First, I would like to apologize for the General Manager not contacting you; however, he has been out of town on vacation and will not return until next...

week.    I do understand our Assistant Front Office Manager did reach out to you to personally apologize for this misunderstanding, and we will take steps to see this situation does not recur.    Again, we're terribly sorry we did not make this a memorable experience for you and we hope you will give us a chance to regain your confidence.   Sincerely,   JW MARRIOTT INDIANAPOLIS     Nancy ** D[redacted] Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Your reasoning behind why you charged me is not valid because you again took $272.26 out of my account on 7/12/2017 to reverse the double credit. So there is no reason for the $186.26 to be taken out agon/ it should have been credited to my account. I want my card information removed from your system immediately and if any other money is taken out of my account without authorization I will take legal action. 
Regards,
[redacted]