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Address: Minneapolis, Minnesota, United States, 55414-2780
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Thank you for the opportunity to respond to Revdex.com Complaint [redacted] filed by [redacted]. Mr. [redacted] states that the University of Wisconsin-Stout mishandled his financial aid application and that we then denied his financial aid. That is not an accurate...
statement. I have attached an e-mail communication between Mr. [redacted] and the university. Our Student Business Services sent a billing statement which caused him to inquire about this financial aid after his class had started. While we have counselors that help students with financial aid, the ultimate responsibility of applying for and securing financial aid rests with the student. In this case, Mr. [redacted] completed the wrong forms (future term FAFSA) which resulted in him not being eligible for summer term financial aid. Had Mr. [redacted] contacted our Financial Aid office to check on his status PRIOR to the course starting, he would have been given that information. He also would have been able to drop the course in the first week at no personal cost.Since he withdrew after the refund deadline, he was charged 50% of the cost which is outlined in the hyperlink on the billing statement (Refund Schedule for Withdrawals or Drops). I am supplying you with a succinct response. We do have other communications with Mr. [redacted] including additional information if you feel that would be helpful in understanding the situation. Please feel free to contact me by phone or e-mail with any questions. Philip LyonsVice Chancellor for Administration and Student Life ServicesUniversity of Wisconsin – Stout715-232-1683