The Sinclair

Complaint was baseless Customer complained that the main act did not go onstage until 10pm when the tickets said otherwise The ticket text clearly states that doors open at 8pmIn our FAQ section below it clearly gives details:WHERE DO I FIND SET TIMES FOR SHOWS AT THE SINCLAIR?Set times vary depending on show and we do not have them until the day of showThat being said, they will always be posted on show nights on our [redacted] and [redacted] pagesGenerally, the times listed on the website are door times and the show will begin 30-minutes after the time listed, depending on the number of acts playing

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They are clearly wanting their own reality Not only are they wrong but their rudeness is not the type of reaction I would have expected
Regards,
*** ***

Complaint was baseless.  Customer complained that the main act did not go onstage until 10pm when the tickets said otherwise.  The ticket text clearly states that doors open at 8pm. In our FAQ section below it clearly gives details:WHERE DO I FIND SET TIMES FOR SHOWS AT THE...

SINCLAIR?Set times vary depending on show and we do not have them until the day of show. That being said, they will always be posted on show nights on our [redacted] and [redacted] pages. Generally, the times listed on the website are door times and the show will begin 30-60 minutes after the time listed, depending on the number of acts playing.

Hello,I do apologize about not responding sooner.  I had in fact spoke with the guest, [redacted], and was able to resolve the issue with her. We refunded her and invited her back in to use the gift card.   Thank you and please let me know if there are any other steps I have to...

take on this end. Best,[redacted]Food & Beverage DirectorThe Sinclair/SpectrumCambridge, MA 02138