The Shoe Company

Initial Business Response /* (1000, 5, 2017/09/14) */
This is in response to *** ***-*** ***' complaint concerning her visit on September 7,Due to a concern in the pricing of a black/white *** shoe an associate proceeded to show the customer that the black/white ***
were not in fact the shoes on sale but instead the burgundy *** were the shoes on sale for **% offBecause customers are shopping and trying on various pairs of shoes product is sometimes placed out of the shoes home and as well boxes are not returned to its home by shoppersAll appropriate sales product is also clearly identified on each individual box that corresponds with the signage above the productA sales sticker by colour indicating the percentage off the sale item is placed as to not confuse our valued customersOur sales associate provided our valued customer with this explanation and the transaction proceeded
Initial Consumer Rebuttal /* (3000, 7, 2017/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This sale was not a "colour coded sticker" sale (which I am very familiar with) but rather on the regular sales floor (not in the clearance section) The majority of the aisle (where shoes such as ***, ***, *** etcetera are displayed) was, on this day, buy one get one **% off with some styles marked **% off directlyMost importantly, however, each promotion was INDIVIDUALLY indicated on the sign behind each display shoe with an unmistakeable sticker directly on the fixture which states the style, colour, and price of every regular priced shoe in the storeThis sticker was clearly affixed to the original sign which described the black/white ***Everything was displayed as it normally is in The Shoe Company; the only difference was this specific discount sticker was addedI do not understand how The Shoe Company is saying there was an error or misunderstanding - everything was quite clearly laid out and each shoe had a neat little sign that broke down the sale quite well - it wasn't until I reached the cash that a discrepancy arose (literally arguing the marketing that was so straight forward)The most repulsive part of this whole situation is the nerve this company has to blame the whole issue on another customer's errorIf it was not for customers shopping at your store The Shoe Company would not exist and directly saying it is the fault of a paying shopper makes me sick as I also work in retail and would NEVER even think of blaming something on another customer TO a customerThe associate also told me that the day BEFORE this incident happened was one of the busiest days of the year and this was another possible explanation however, from my experience in retail and staying HOURS after close cleaning, tidying and confirming everything is in place is an automatic for the smooth run of any retail storeIt almost disgusts me that I was basically told your store is not cleaned nor tidied at the end of every day and simply left in the state it is in - how is this a justifiable way to run a business? To conclude - the fact remains - the **% sales sticker was attached to the original tag for the *** shoes I purchased - The Shoe Company chose to not honour their own pricing - a totally unacceptable practice - end of discussion
Final Business Response /* (**00, 11, 2017/09/26) */
When customers are shopping shoes are sometimes not placed back in the original homesOur signage pricing is indicated by a case talker above the product with the appropriate on sale color coded % off attachedThe appropriate sale % off is also indicated on each individual boxIf Ms*** has the box with the orange **% off sticker attached we will be more than happy to refund her the **% off the product
Final Consumer Response /* (4200, 13, 2017/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As explained exhaustively in my last response, this sale was not one which was done via the colour coded discount systemA sticker was simply on the sign standing behind the shoes; in the aisle some shoes had **% off stickers while others were "Buy one get one **% off"(all of which were ***, toms etc)Again, it was NOT colour coded but rather indicated by something stating **% off placed directly on the sign which clearly said the original price of the ***, as well as the style and colour

Initial Business Response /* (1000, 5, 2017/09/14) */
This is in response to [redacted]' complaint concerning her visit on September 7,2017. Due to a concern in the pricing of a black/white [redacted] shoe an associate proceeded to show the customer that the black/white [redacted]...

were not in fact the shoes on sale but instead the burgundy [redacted] were the shoes on sale for **% off. Because customers are shopping and trying on various pairs of shoes product is sometimes placed out of the shoes home and as well boxes are not returned to its home by shoppers. All appropriate sales product is also clearly identified on each individual box that corresponds with the signage above the product. A sales sticker by colour indicating the percentage off the sale item is placed as to not confuse our valued customers. Our sales associate provided our valued customer with this explanation and the transaction proceeded.
Initial Consumer Rebuttal /* (3000, 7, 2017/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This sale was not a "colour coded sticker" sale (which I am very familiar with) but rather on the regular sales floor (not in the clearance section) . The majority of the aisle (where shoes such as [redacted], [redacted], [redacted] etcetera are displayed) was, on this day, buy one get one **% off with some styles marked **% off directly. Most importantly, however, each promotion was INDIVIDUALLY indicated on the sign behind each display shoe with an unmistakeable sticker directly on the fixture which states the style, colour, and price of every regular priced shoe in the store. This sticker was clearly affixed to the original sign which described the black/white [redacted]. Everything was displayed as it normally is in The Shoe Company; the only difference was this specific discount sticker was added. I do not understand how The Shoe Company is saying there was an error or misunderstanding - everything was quite clearly laid out and each shoe had a neat little sign that broke down the sale quite well - it wasn't until I reached the cash that a discrepancy arose (literally arguing the marketing that was so straight forward). The most repulsive part of this whole situation is the nerve this company has to blame the whole issue on another customer's error. If it was not for customers shopping at your store The Shoe Company would not exist and directly saying it is the fault of a paying shopper makes me sick as I also work in retail and would NEVER even think of blaming something on another customer TO a customer. The associate also told me that the day BEFORE this incident happened was one of the busiest days of the year and this was another possible explanation however, from my experience in retail and staying HOURS after close cleaning, tidying and confirming everything is in place is an automatic for the smooth run of any retail store. It almost disgusts me that I was basically told your store is not cleaned nor tidied at the end of every day and simply left in the state it is in - how is this a justifiable way to run a business? To conclude - the fact remains - the **% sales sticker was attached to the original tag for the [redacted] shoes I purchased - The Shoe Company chose to not honour their own pricing - a totally unacceptable practice - end of discussion.
Final Business Response /* (**00, 11, 2017/09/26) */
When customers are shopping shoes are sometimes not placed back in the original homes. Our signage pricing is indicated by a case talker above the product with the appropriate on sale color coded % off attached. The appropriate sale % off is also indicated on each individual box. If Ms. [redacted] has the box with the orange **% off sticker attached we will be more than happy to refund her the **% off the product.
Final Consumer Response /* (4200, 13, 2017/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As explained exhaustively in my last response, this sale was not one which was done via the colour coded discount system. A sticker was simply on the sign standing behind the shoes; in the aisle some shoes had **% off stickers while others were "Buy one get one **% off". (all of which were [redacted], toms etc). Again, it was NOT colour coded but rather indicated by something stating **% off placed directly on the sign which clearly said the original price of the [redacted], as well as the style and colour.

On the weekend, I placed an order online for two pair of shoes. When I tried to complete the sale, I received an error message advising to call customer service. I noticed that my [redacted] debit card has been charged 3 times for a purchase that is still sitting in my cart. I have called and left 10 messages and sent 2 emails with no replies. I am not able to speak with a live agent, only leave a voice message. I am not satisfied with their level of customer service and unhappy that I have been charged 3 times but the product is still sitting in my cart. When I pulled up my purchase history, it says zero.Product_Or_Service: shoesDesired SettlementI would like a return of all funds taken from my [redacted] debit card.Business Response Spoke with client on 05/2282015 at 3:15pmexplained to her that we were experiencing a higher volume of emails and calls and that is why we were unable to contact her immediately.released the pre-auth 05/22/2015 and explained that the [redacted] debit cards are treated like a credit card and that there is a pre-authorization placed on the card. Due to the billing information not matching, I let the client know that there was a pre-authorization placed on the card.advised the client to follow up with her bank to verify how long it takes for the pre-auth to be cleared.