The Serpentarium

Ordered a 33 lb bag of stale Harlan Teklad rat block from the online store. What I received was a very old bag with a 6 inch tear at the front of the bag that was resealed with standard packing tape (no factory seal and contaminated) and with an expiration date on the bag that indicates that the food inside the bag has been expired for 14 months. I am not feeding this contaminated expired food to my companion animals.

I ordered product through the company via online. Paid 6/12/2019, have not received goods nor can I get a hold of anyone to update the status of my order. Nothing in spam, no calls made to contact. On 6/20 I was informed that my order was to ship out however no tracking number provided nor contact after that despite multiple attempts to contact.

I placed an order for an item from Reptile Supply Company on February 16, 2019. I was charged 31.94 on 2/16/19, including approximately ten dollars for 5-8 day shipping. On February 27 I contacted the seller asking for a refund, informing them that I did not get notification of shipping and I had ordered the item from another seller. As of March 19, 2019, I still have not received a reply from Reptile Supply Company. My order status on the Reptile Supply Company website still says "Preparation In Progress," and although they already charged my debit card, I have not received the item or any communication from the Company.