The Reader's Digest Association, Inc.

Review: Account #[redacted]1 Billing Date ** Oct/** Bill Received on ** Nov/13 Due Date: ** Nov/13 For: Best Health MagazineDesired Settlement: Cancel subscription (since I never requested it), reverse the charges, and delete my contact information (I do not know how Reader's Digest obtained it)

Business

Response:

[redacted]’s recent complaint regarding her subscription for the Best Health magazine was forwarded here for my attention. Please accept my apology, on behalf of Best Health, for any concern or inconvenience she may have been caused.

We processed an order for the subscription to Best Health on October **, 2013 because we received an order for the magazine via the Internet. Ms [redacted] had responded to an email sent to the email address [redacted]. The offer was sent in conjunction with our partnership with [redacted]. The first issue of the magazine was sent and the order was suspended awaiting payment.

The offer that Ms [redacted] accepted stated that the first issue would be sent, and if the customer did not wish to continue the magazine, the invoice should be returned with the word cancel marked on it and the customer would owe nothing.

The order has been cancelled, and Ms [redacted] should be assured that her credit will not be affected. We have removed her from our contact lists. She should ignore

any correspondence that may cross with the cancellation. As some offers are already in process, mail may be received for up to eight weeks.

We hope this has explained the situation to her satisfaction as Best Health values its customers and works hard to keep their trust.

Sincerely,

Best Health

Customer Care

Review: Simple, I no longer want my email account to be saved or accessed in any way by reader's digest. I am not able to make that request. I also have tried to reach customer service, and cannot get to a usable page. I asked for a new password, and it sent only a link to my profile page, and no way to change my password.Desired Settlement: I want Reader's digest to remove my account completely from their system...

Business

Response:

[redacted]’ complaint was forwarded to my attention.The email [redacted] has been removed from all of our lists and accounts. [redacted]Customer CareReader's Digest

Review: I previously received an unordered cookbook from Taste of Home, published by [redacted], a subsidiary of the Reader's Digest Association. They did not ask for money and I gave it away. Since I did not want this business to take the fact that I had not returned the cookbook as permission to send additional merchandise, I called to tell them emphatically that I was not interested in their products. They promised not to send additional cookbooks.

I have now received a second cookbook accompanied by an invoice for $19.98, which includes shipping. The invoice contains the statement that the book was sent "as promised", and thanks me for my "continued trust" in them. I have not yet contacted them a second time because once should have been enough.

This company's business practices are deplorable. Insinuating that I ordered the book is obviously an attempt to extract payment, in the hope that I will think I actually did consent to the shipment in some way. I should add that I am 91 and live in a retirement community. My experience with Reader's Digest leads me to believe it preys on older people or anyone who lacks the time and energy to repeatedly insist that they stop sending unordered merchandise. I previously ordered some Reader's Digest Books and then could not get them to stop the subscription, despite repeatedly writing "cancel" on invoices, emailing and calling.Desired Settlement: I do not want to be contacted or to receive merchandise from Reader's Digest or any of its associated businesses, ever. I despise this company and would never do business with them.

Business

Response:

Tell us why here...[redacted]’s recent inquiry concerning the book Taste of Home Fun Foods has been received and forwarded to my attention. I would like to start by apologizing for the disappointments she encountered with our company.I would like to confirm how this special offer from Taste of Home Books was received, and clear up any misunderstandings there may be regarding the offer. On March *, 2015 our mail processing center received a prepaid order for the book Taste of Home Salads. As stated in the offer, when ordering this book at the special introductory price, she would automatically be enrolled to preview future books in the series on a 30 day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked. The book was shipped on March **, 2015 and the [redacted] credit card that [redacted] had provided with the original order was charged.Per the offer, on July **, 2015, the Taste of Home Fun Foods was shipped to [redacted] for preview. She was billed per the offer, and the reverse of the invoice included return instructions if she did not wish to keep the book. We have no record of any contact with [redacted] other than receiving her paid order. If she had contacted us, we would have verified the fact that her credit card had been charged for the original book, and cancelled the preview series per her request.A prepaid return label is being mailed to [redacted] to return the book at our expense. [redacted]’s preview account has been cancelled. We have removed the balance due, and [redacted] should ignore any bills that may cross in the mail. Her credit will not be affected.I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments [redacted] has encountered with our company. Sincerely,Marsha R[redacted]Customer CareTaste of Home Books

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was sent an unsolicited item( handyman book) in the mail and several months later received a collections notice in the mail. My wife was scared that we would be sent to collections and sent a check to the vendor without disputing the charges. I did not request this book. A month after the check had been received and cashed we received a second notice of failure to pay. This is a terrible business practice, and after our undisputed payment in full we are still being harassed. It is illegal to send unsolicited items and demand payment in the mail.Desired Settlement: I would like my money back.

Business

Response:

[redacted]’s recent filing with your office was forwarded here for my attention. Please accept my apology, on behalf of Family Handyman magazine for any concern or inconvenience [redacted] may have been caused.

In March of 2013, we received notice that he was interested in previewing the book Family Handyman Home Improvement 2013 Annual. As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview other books of the series on a 30 day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked.

According to our records, his copy of Family Handyman Home Improvement 2013 Annual was shipped and payment was received. In July of 2013 we notified him that we would be sending the book Family Handyman Home Improvement 2012 Annual for preview unless we were notified of his decision to cancel. Instructions for canceling the book shipment were included with the letter. When we did not receive a cancellation notice, we promptly shipped the book October **, 2013 expecting [redacted] was anxiously awaiting its arrival.

An invoice was attached to the box that the book was delivered in, and invoices were sent monthly. The back of each invoice contains instructions for returning the book and for requesting a prepaid return label, enabling the customer to return the book at our expense. We received payment for the book on April **, 2014, crossing in the mail with an invoice. The account is paid in full, and [redacted] should ignore any invoice received. The preview account is cancelled, and [redacted]’s credit will not be affected.

Due to the confusion, we are refunding the $25.98 [redacted] paid for the book. The refund will be in the form of a refund card, and should arrive in the next three weeks or so. To retrieve the money from the card, [redacted] should follow the directions printed on the back of the paper that the card is attached to.

We hope this letter has explained the situation to his satisfaction, as Family Handyman truly values its customers and works hard to keep their trust.

Sincerely,

Review: One year later have not received subscription sent company verification of payment from bank statement. Several calls to company for help nothing resolvesDesired Settlement: Want this reputable company not to take advantage of customers

Business

Response:

[redacted]’s complaint regarding the Reader’s Digest magazine was forwarded to my attention. We apologize for any inconvenience this may have caused.

Review: Hello,

I have received today Monday [redacted] of July 2015 in my email an e-bill despite the fact I did refuse to suscribe to your magazine. I won't pay it when I have made it clear by sending a letter that I refused your services but for some reason I have to fight really hard to make myself clear.

Thank youDesired Settlement: Erase the amount of 39.05 immediately and send me a receipt stating my wishes and will were finally respected by your organization at the same email adress [redacted]

Thank you

Business

Response:

Dear [redacted], I am sorry to learn that you received an e-bill after sending in a cancellation notice. I saw that you have two accounts. As requested, I have cancelled the bill. Should you receive another bill please ignore it as preaddressed. Please keep the July and August magazines with our compliments. If you have any further questions or concerns I can be contacted in our Montreal off ice at ###-###-#### or via e-mail: [redacted]. Best regards, Rick E[redacted], Senior Customer Care Representative

Review: I was called by readers digest to inform me that my subscription was expiring. I wanted to renew my subscription for one year. The lady on the phone tried to pressure me to renew for four years, so I told her to just cancel my subscription completely. She asked me if I really wanted to cancel since she already had my bank account number and could debit my account anyway. This was said in a threatening way, that she was going to take the money out of my account whether I wanted to renew or not. I am a senior citizen, and I realize now that I never should have given them my bank account number. Since the lady basically told me that she was going to take the money out of my account whether I wanted the subscription or not, I contacted my bank and was advised to close this account and they would open a new account for me. I do not feel that these people should be taking people's bank account numbers and using this as a way to sell something that is not wanted. And now readers digest has turned this in as a returned check, and I have a collecion agency sending me letters trying to collect the amount of the electronic check plus twenty five dollars for a returned check fee. I have never had a chedk returned in my life, and I don't appreciate these people treating me as if I have done something wrong, when they are the ones who are wrong. I feel like I was being bullied because I am elderly and they felt like they could just take my money out of my account without my permission, because they had talked me into giving them my account number.Desired Settlement: I don't want anything except to have this returned check charge removed. And I want my name taken out of the Telecheck database, saying that I have written a bad check.

Business

Response:

I had responded to this complaint on 5.**.14. I apologize if I made an error in replying and the response did not reach you.

[redacted]’ complaint was forwarded to my attention.

[redacted] was not called by Reader’s Digest. Reader’s Digest does not call customers for renewals, nor do we provide information to any independent magazine sales company about our customer’s subscription accounts.

On July **, 2013, our mail processing center received $17.00 for a two year renewal for [redacted]’s subscription. This extended her subscription expiration date to April 2016. We haven’t received any further renewals for [redacted]’ subscription.

Some of our customers have told us that they have received calls from magazine salespersons identifying themselves as the magazine they are selling, not the company they work for. The agents call, trying to reach a current customer of Reader’s Digest, and inform them that the subscription is close to expiration, or that the price is going up and this is the last chance to renew at the “lower” rate. The agents request bank or credit card information to renew the magazines. These calls are made without our knowledge or permission.

Legitimate agencies provide the customer’s information to a clearinghouse so the magazine subscription renewal can be fulfilled.

[redacted] should check her caller ID and the paperwork she is receiving from the “returned check” to identify the agency who contacted her. Reader’s Digest does not know who contacted her and attempted to process the payment.

We hope this has explained the situation to her satisfaction, as Reader’s Digest truly values its customers and works hard to keep their trust.

Sincerely,

Review: I purchased a Reader's Digest at Denver International Airport. After flying away from the airport, I discovered that at least two of the pages were printed incorrectly. They were offset more than 1" so that I could not read the title on one page nor the text on the other page. I called the Reader's Digest number in the magazine. They were willing to sell me a subscription but refused to replace the defective magazine. They said I could read the story online which is not an option.

I spoke to a supervisor. The supervisor said I could return the magazine to the airport store (not possible to get past security without a boarding pass now). I expressed my dismay at their lack of quality assurance & quality control. The supervisor hung up on me.

I found on the Reader's Digest website a 30 day satisfaction guarantee. I do not understand their unwillingness to replace the defective product.Desired Settlement: I would like a replacement of the magazine with one that is not defective so that I could read the articles.

Business

Response:

Tell us why here...? [redacted] complaint was forwarded to my attention. I apologize for the problems [redacted] encountered with the magazine she purchased. Very rarely a magazine is released from the publishing company with a printing/ink problem. While we normally ask for items not purchased directly from us to be returned to the original point of purchase, we understand that this is not always possible, and apologize that the agents/supervisors [redacted] spoke with did not forward this to our main office for handling. A replacement for the October 2015 issue is being mailed to [redacted], along with a November 2015 issue. Again, we apologize for any inconvenience this may have caused. Sincerely, MarshaCustomer CareReader’s Digest

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Renewed subscription via Magazine City (I have reciept), they billed my credit card, Aug 2013. Did not recieve my renewal, contacted Readers Digest in Oct 2013 with a note on their renewal form and a copy of reciept. Still did not recieve. Letter sent in detail, November 2013 still no renewal. Email sent 2 times in January 2014, still no renewal. Email sent to New Magazaine City and no response. *I have been a reglar subscriber for many years and this is appalling, no person responded to ANY of my inquiries about my subscripotion renewal, instead my $29.98 is lost somewhere.Desired Settlement: I would like my 29.98 refunded immediately (I will never be ordering from them again).

I would also like them to RESPOND to customers. I got an automated email saying someone would be in touch within 5 days .....nothing. I sent a letter and no one contacted me. They need to upgrade their connection with their public. (Training would go long ways).

Business

Response:

[redacted]s rebuttalt regarding the Large Print Reader’s Digest subscription renewal purchased through Magazine City was forwarded here for my attention. We apologize for any inconvenience this may have caused.

Review: Ordered a new subscription to include a free gift. They sent a book video and charged us $21.23 for it . We were not aware of there being any charges. We contacted them and they said, refuse the package and return it to the Post Office. We did that. We sent it back May [redacted]. We called on May [redacted] to see if they had received it and they had not.

They said that it would take 2-4 weeks. Called again on June ** and they still have not received it. They say now that it could take 4-6 weeks before it can be processed. We told them that we would like to have a credit on our credit card for the $21.23 they charged us.Desired Settlement: Credit on our credit card for the $21.23 they charged us.

Business

Response:

[redacted]’s complaint was forwarded to my attention.On May *, 2015, we received a paid subscription order for the Reader’s Digest magazine via the Internet. We also received a paid order for the book [redacted] was not offered as a free gift for ordering the subscription. The offer for the book would have stated the amount due, and as a credit card number was submitted with the orders, it was charged per the offers accepted. The book has not been received back as a return. We have marked his account that the book was returned, and $21.23 is being credited to the VISA used in the original transaction. The credit will appear on [redacted]’s account in the next three business days or so.I hope this helps clear up any misunderstandings. I apologize for any disappointment [redacted] may have encountered with our company. Sincerely,[redacted]Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In June of 2012 we ordered a two year subscription for "Taste of Home" through a door to door salesman. It took several months for the subscription to begin and the one, and only, issue we received was September / October 2012. We have moved since then and have changed our address through the "Taste of Home" web site as well as by phone but have yet to receive another issue. I have contacted customer service several times in reference to the missed issues and have been told each time that my subscription had been extended and I should receive an issues within two or three months but have yet to receive another magazine. I was also advised that I would need to contact the third party with further queries about my subscription. Following is an email I sent to the company about a week ago and have not had a response: I have a few questions I'm hoping you can help me resolve. Do you mail my "Taste of Home" magazines to the third party who initially placed my subscription order rather than directly to me? Can you explain to me why, once the subscription has been ordered, the third party still plays a role in my subscription? Why have I not received any subsequent issues even though I have made the proper address change notifications to your company as well as arranged mail forwarding with the post office? Just to clarify, I did receive one issue of "Taste of Home" after the door to door salesman processed my order which, to the best of my knowledge, is all he was obligated to do. When we moved (after having received the first issue) I changed our mailing address on your web site and with the post office. When I did not receive an issue within a few months at my new address I contacted your company by phone (sometime in February or March of 2013 I believe) and was advised that it did not appear that the address change had gone through on the web site and your customer service representative made the change over the phone advising me that I should receive an issue around May or June of 2013. In July of 2013 I still had not received another issue. At that time we moved to another unit in the triplex we own (same address, different apartment number) and I change my address through the web site as well as arranged mail forwarding with the post office again. I was advised by customer service in July that I should receive my next issue some time around October. It is November now and I have yet to receive an issue and have been advised by customer service that I will not receive an issue till February/March 2014. I'm certain you can understand my frustration in that, even with the delay to process an address change, I should have received at least one issue due to the mail forwarding I set up with the post office. You do have my correct mailing address which was confirmed via email by a customer service representative by the name of Sue. I'm really hoping you can answer my questions explain adequately why it seems my subscription is not being mailed to me.Desired Settlement: I feel that I have given the company adequate time to work out the issue with no resolution. I would still be interested in receiving their magazine but have no confidence that I will get any additional issues. I believe it may be in my best interest to request full refund of the 2 year subscription which I think was about $**.00 unless, in the mean time, I receive the current and subsequent issues. Also...the subscription was ordered under my husband, Todd [redacted].

Business

Response:

This email, received Friday November **, 2013 was the first I received regarding this complaint. I apologize for the delay in responding.

[redacted]’s complaint regarding the non-receipt of her Taste of Home magazine has been forwarded to my attention.

Review: I am receiving Overdue Notices from Reader's Digest regarding my magazine subscription renewal. I emailed their customer care, but receive no response. They said that I agreed to their Continuous Renewal Service. On their website, I see that they have a notice stating that by subscribing to their magazine, I will be placed on a continuous renewal unless I tell them to stop. I told them to stop, but get no response.

I emailed their Customer Care center this message:

"I love your magazine, but I just received a "DELIQUENT-IGNORED by" bill from you. Your bill also stated: "As you agreed in a previous renewal notice, you are in our Continuous Renewal Service." I keep copies of everything, & I went online to look at my account, NONE of my records or my online account indicate "Continuous Renewal." Your bill also stated "We continued your subscription. You have received advanced copies on your renewal subscription." My subscription was for Mar 2011 through Dec/Jan 2014. The last magazine you sent me was for Jan 2014, so I do not understand how you can claim that you continued my subscription or sent me advanced copies. Please explain because, for the reasons I have stated, I do not understand why you are saying these things and before I further complain about your tactics, I would like to give you an opportunity to explain and produce proof. And I want to be assured that you have not reported your false accusations of my "delinquent" account to any credit bureau or to a collection agency."Desired Settlement: An apology letter for their tactics and lack of response to my emails. And I want to be assured that they have not reported me to any credit bureau or to a collection agency.

I wish they would change their renewal program to sending a letter that simply states the date the subscription ends and that if you want the subscription to continue, to pay said amount by such a date.

Business

Response:

[redacted]’s complaint was forwarded to my attention. I apologize for the problems she had with her renewal for her Reader’s Digest subscription.

Review: On 8/**/13, I phoned the Readers Digest Partners for Sight Foundation (RDPSF) to ask if the remainder of the subscription for my deceased aunt, [redacted], zip code 02180, could be transferred to my mother, [redacted]. The RDPSF rep assured me that she could make the transfer, effective with the next issue.During the same phone conversation with RDPSF on 8/**/13, I ordered a gift subscription for my mother, to begin with the first issue in 2014. The RDPSF rep confirmed to me that the subscription would begin in 2014, after my late aunts subscription expires.About two weeks ago, my mother received the issue that contains THUNDER AND RAIN and THE CHRISTMAS NOTE. She did not receive an issue previously. The other day, I received the same issue, addressed to my deceased aunt, so I phoned RDPSF again, on 11/**/13. My call was received by [redacted].I summarized the above information to [redacted], then she responded that RDPSF could not transfer the remainder of my deceased aunts subscription to my mother because RDPSF had "prelabled" the issues. [redacted] also said, per the RDPSF record, I ordered the gift subscription for my mother effective 8/**/13.I told [redacted] that her colleague gave me incorrect information and that my mother has no use for duplicate issues, so I would not have asked RDPSF to begin my mothers gift subscription prior to my deceased aunts subscription for 2013 ending. Therefore, I continued, I want my RDPSF to ensure that it begins my mothers gift subscription with the first issue in 2014 and extends her subscription by the number of issues between 8/**/13 and 12/**/13. [redacted] then informed me that the RDPSF system permits her to extend the subscription by only one issue. I notified her that I would be filing this complaint.Desired Settlement: RDPSF to ensure that the gift subscription for [redacted], zip code [redacted], begins with the first issue in 2014 and is extended by the number of issues between 8/**/13 and 12/**/13.RDPSF to send to [redacted], zip code 01890, its 2014 large print calendar at no cost.RDPSF to mail to me, immediately, documentary proof that it has taken the above two actions.

Business

Response:

Attached is a letter from the Director of Reader's Digest Partners for Sight to Ms [redacted] regarding the order.

Dear Ms. [redacted]:

This letter is in response to a recent complaint you made to the Revdex.com. I am sorry that your experience with our customer service department did not live up to your expectations.

We have reviewed your account and here's what I can piece together. At the time of your request to have the remainder of your aunt's subscription sent to your mother, there was only one volume left on your aunt's subscription. Unfortunately, as the customer service rep indicated, the volume had already been labelled for your aunt, and it could not be changed. I apologize that this wasn't communicated to you at the time.

That might have helped to explain why the new subscription for your mother started up with the very next volume (November 2013) as there were no remaining volumes on your aunt's subscription to transfer to your mother.

You mother's gift subscription, as you know, is for five volumes, and is supposed to expire with the August 2014 volume. As a matter of good faith, and to honor your original intentions, I have asked that your mother's gift subscription be extended by one volume so that it expires with the last issue (November) of 2014. I hope that meets with your satisfaction. Additionally, per your request, I

am sending a large print 2014 calendar directly to your mother. Should you have any other questions, please don't hesitate to contact me at: [redacted]

Review: A while ago The Readers Digest mailed me 2 books, The Final Notice & The Bunglow that I did not order (nor do I read those types of books). I have called them several times and informed them of this. I requested they mail me a prepaid envelop/box so I could return the items they mailed to me that I did not order. They never sent the return information & pp shipping stickers. This is now in collections and I am being harassed for something I never ordered and it is going on my credit report.Desired Settlement: I would like them to clear this debt, remove this from collections (so the calls stop) & clear it off of my credit history. They sent me items I did not order & failed to provide a way for me to return it back to them.

Business

Response:

Tell us why here...[redacted]’s complaint was forwarded here for my attention. Please accept my apology, on behalf of Reader’s Digest, for any concern or inconvenience he may have been caused. We mailed the Select Editions book series because we received a request for the series on 11/**/11 at our mail processing center. According to the terms of the offers, requesting the first book starts the order for the series. The offer stated that the first, free, book will be sent, and after that, we send another, approximately every other month, for which the customer will be billed at the price noted. The series continues, uninterrupted, unless we are notified to cancel the series. The first book was sent, and as we did not receive a request to cancel the series, the next books were sent, and [redacted] was billed per the offer. We received no communication from [redacted] regarding the books shipped to him in April and July 2012. We have removed the balance due on his account, and his credit will not be affected. He should ignore any bills that may cross in the mail. We sincerely hope this has explained the situation to his satisfaction, as Reader’s Digest truly values its customers and works hard to keep their trust. If you have any further questions, please feel free to contact our toll-free Customer Cr at ###-###-####. Sincerely,[redacted]Reader’s Digest

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Account #[redacted]. I received a book "[redacted]". I did not order the book or this service in which they send books every so often and bill you after you receive the book. I have tried to resolve this with the company. I even requested proof of my ordering the book and service. They would not provide it without a unreasonable request from me to request such proof in writing. I refuse to send the book back, per the law regarding unordered products.Desired Settlement: I want Readers Digest to stop harassing me with threats of turning me in to collections and harming my credit. I also want them to drop this unwanted "book service" they allegedly have me enrolled in. And to clear any account they created in my name of any charges, and then to delete any and all information they have regarding me from their system. After all they did receive it illegally.

Business

Response:

[redacted]’ inquiry concerning the book [redacted] has been received and forwarded to my attention. I would like to confirm how the order for this book was received by [redacted], and clear up any misunderstandings there may be regarding the offer. In April of 2014 our mail processing center received a prepaid order for the book 2014 [redacted]. As stated in the offer, when ordering this book at the special introductory price, [redacted] would automatically be enrolled to preview future books in the series on a 30 day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked.In August of 2014 we notified [redacted] that we would be sending the book [redacted] for preview unless we were notified of his decision to cancel. Instructions for canceling the book shipment were included with the letter. We did not receive a cancellation notice from him, so we shipped the book to him on October **, 2014. He was invoiced for that book per the offer terms. Please note that the back of each invoice included instructions for returning the preview book if he did not wish to keep it.Attached is a copy of his original order, a copy of the front and back of the offer he accepted, information sent with the offer explaining the preview program, a copy of the back of the invoice explaining how to return books, and a prepaid return label so [redacted] can return he book at our expense.I have cancelled his enrollment in this book program. No further books will be sent from this order.I hope this helps clear up any misunderstandings. I apologize for any disappointment [redacted] may have encountered with our company. Sincerely, [redacted]Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:After viewing the response from readers digest, I agree I ordered the book. I do not remember this, but the evidence shows that I did. The last thing I will add to my complaint is this, I received only 1 book. The book I received was the [redacted]. I have no other book as stated in readers digest's response. Whether it was sent or not, it never made it to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The billed me in April with a $12 bill for a year of Readers Digest. I paid my bill on 4/**/13 for the amount of $12 with check 8080. I have proof from my bank that they cashed and processed the check. Now I get a bill today for $17 saying I never paid it and they are going to stop my magazine. I paid my year and I want my FULL! year of magazines. To date I have only gotten two in the mail. They still owe me 10!Desired Settlement: Since they are stopping my magazine I want my $12 back by refund sent to me via postal mail If they choose to correct me and give me my full my year I will take that too. I just want what I paid for.

Business

Response:

April [redacted]’s complaint was forwarded to my attention. We apologize for any misunderstanding our offers may have caused.