The Pet Shop

I recently hired Phil DiBello Family Roofing, Incto replace the roof on my home The workers were diligent & hard working, completing the job in only day! The roof looks beautiful & I would recommend this company to anyone who needs one I was very happy with the work & cleanup, not to mention the great workers they have!

Dear [redacted] ***,I am in receipt of your letter dated July 11, regarding the above referenced matterI would like to provide the following information.The agreed amount of reimbursement of $172.61, as per [redacted] 's letter was paid to she and Raymond on June 23, 2016, six days prior to this complaint letter being writtenSuch check was cashed by the [redacted] 's on July 1, We therefore do not understand her comment that this agreed amount was never paid.Additionally, [redacted] was told at the time of reimbursement that in accordance with our warranty should there be a need for any further examinations that she would need to visit our veterinarian, which is our right for a second opinion and clearly stated in our warrantyShe failed to do so.However, despite no obligation to do so but in the interest of customer satisfaction we will agree to the additional requested reimbursement of $This amount will be mailed by check within days.We will be unable to provide any further assistance to the [redacted] 's outside the terms of our warranty.Thank you, Scott W

12/15/17Dear [redacted] ***, I am in receipt of your letter dated November 30, regarding the above referenced matterI would like to provide the following informationI am not familiar with the person filing this customer experience, [redacted] ***, in that she wasnever a part of the purchaseHowever, it does seem that she is unaware that The Pet Shop workedwith the actual purchaser from the first day to resolve the matter.This puppy was harboring an illness which manifested itself several days after going homeI,personally, was in touch with the purchaser the same day and arranged for the full care andtreatment of this puppyWithin 5-days the puppy was back to full healthThe Pet Shop paid forthe total veterinarian treatment cost with no expense to the customer, as per our warrantycoverage [redacted] ***’s other concerns are unwarrantedThe puppies are not small pens or cagesThey arewithin play areas on the floor allowing them play time together arid better socializationThis allowsthem more than ample area within which to play, jump, and sleep.The store contains a brand new HVAC and ventilation system.We do not "drug" our puppiesPuppies sleep hours per dayThey are 8-weeks old and arestill babiesTheir feeding schedule is 2-times per day depending upon each puppy, after whichthey sleepThey then sleep intermittently all day, just like any other babyIf [redacted] saw a lot ofpuppies asleep at the same time it may have been shortly after a feeding timeWe allow nocustomer interaction with the puppies for one hour after feeding for the very purpose of sleep anddigestionMost of them will sleep at that time.Our vet comes to our store once per week to inspect our puppies and other petsAny illnessnoticed is immediately addressed.Scott WThe Pet Shop

Sept2, Dear [redacted] ***,We are in receipt of your letter dated August 26, The kittens which [redacted] purchased had not only received their wormings and vaccination shots, as stated in her statement, but had also been tested for feline-leukemia and were negativeEvery kitten The Pet Shop sells has had the same care, vet checks, and testing and never knowingly sells an animal which we know to be ill or to have any type of flea conditionFleas can develop from entering a home where they may already exist or even from being outdoors.However, as with all living things, conditions can develop which may effect the health of any animal and is the reason we include warranties with every one we sellCoccidia is a parasite which is not uncommon in new born kittens or puppies, just as worms are not uncommonIt is also a condition easily treated with medicationOur warranty covers any type of health issue which a veterinarian may consider to be a health risk within the first fourteen days of purchaseThe customer may return the kitten for a full refundAt that time we have our veterinarian check the health of the animal and treat it accordinglyWe never “put to death” any animal which can be treated, as [redacted] suggests that we doDespite all of the above we contacted [redacted] directly, on August 28th to get more information about this situation and also to ask for vet records to review and confirm the kitten’s conditionAs of this date we have neither received any vet records or the return of the kittensIt is difficult to understand why we have not been provided those veterinarian recordsHowever, we are still very willing to review the matter with her.Thank you, Scott W

9/24/Dear [redacted] ***,Since we have now received [redacted] ***’s documentation we have been able to finally review the matterDepsite the fact that [redacted] ***s did not follow the terms of our waranty we are agreeing to a total reimbursement of the purchase price of her kittens, without requiring her to return them, even though we are not obligated to do soWe regret that there were any health issues and hope that they are feeling betterWe are providing you this information as an FYI onlyThank you,Scott W

I had a poor experience with this roofing co.water was running down the back of my houseIt appeared the gutter needed replacing.they came out,assessed the roof,replaced the gutter.I noted within the next few days it rainedSame problem,called Mike,he then told me ,your roof is in bad shape.I can fix it for you.That was a slap in the face.Trying to get more money,why did he not say in the beginning.Bad business,I would never recommend this type of trickory to anyone

Dear [redacted],I am in receipt of your letter dated July 11, 2016 regarding the above referenced matter. I would like to provide the following information.The agreed amount of reimbursement of $172.61, as per [redacted]'s letter was paid to she and Raymond on June 23, 2016, six days prior to this...

complaint letter being written. Such check was cashed by the [redacted]'s on July 1, 2016. We therefore do not understand her comment that this agreed amount was never paid.Additionally, [redacted] was told at the time of reimbursement that in accordance with our warranty should there be a need for any further examinations that she would need to visit our veterinarian, which is our right for a second opinion and clearly stated in our warranty. She failed to do so.However, despite no obligation to do so but in the interest of customer satisfaction we will agree to the additional requested reimbursement of $120.31. This amount will be mailed by check within 3 days.We will be unable to provide any further assistance to the [redacted]'s outside the terms of our warranty.Thank you, Scott W

12/15/17Dear [redacted], I am in receipt of your letter dated November 30, 2017 regarding the above referenced matter. I would like to provide the following information. I am not familiar with the person filing this customer experience, [redacted], in that she wasnever a part of...

the purchase. However, it does seem that she is unaware that The Pet Shop workedwith the actual purchaser from the first day to resolve the matter.This puppy was harboring an illness which manifested itself several days after going home. I,personally, was in touch with the purchaser the same day and arranged for the full care andtreatment of this puppy. Within 5-6 days the puppy was back to full health. The Pet Shop paid forthe total veterinarian treatment cost with no expense to the customer, as per our warrantycoverage. [redacted]’s other concerns are unwarranted. The puppies are not  small pens or cages. They arewithin play areas on the floor allowing them play time together arid better socialization. This allowsthem more than ample area within which to play, jump, and sleep.The store contains a brand new HVAC and ventilation system.We do not "drug" our puppies. Puppies sleep 18 hours per day. They are 8-10 weeks old and arestill babies. Their feeding schedule is 2-3 times per day depending upon each puppy, after whichthey sleep. They then sleep intermittently all day, just like any other baby. If [redacted] saw a lot ofpuppies asleep at the same time it may have been shortly after a feeding time. We allow nocustomer interaction with the puppies for one hour after feeding for the very purpose of sleep anddigestion. Most of them will sleep at that time.Our vet comes to our store once per week to inspect our puppies and other pets. Any illnessnoticed is immediately addressed.Scott WThe Pet Shop

Sept. 2, 2014
Dear [redacted],We are in receipt of your letter dated August 26, 2014. The kittens which [redacted] purchased had not only received their wormings and vaccination shots, as stated in her statement, but had also been tested for feline-leukemia and were negative. Every...

kitten The Pet Shop sells has had the same care, vet checks, and testing and never knowingly sells an animal which we know to be ill or to have any type of flea condition. Fleas can develop from entering a home where they may already exist or even from being outdoors.However, as with all living things, conditions can develop which may effect the health of any animal and is the reason we include warranties with every one we sell. Coccidia is a parasite which is not uncommon in new born kittens or puppies, just as worms are not uncommon. It is also a condition easily treated with medication.
Our warranty covers any type of health issue which a veterinarian may consider to be a health risk within the first fourteen days of purchase. The customer may return the kitten for a full refund. At that time we have our veterinarian check the health of the animal and treat it accordingly. We never “put to death” any animal which can be treated, as [redacted] suggests that we do.
Despite all of the above we contacted [redacted] directly, on August 28th to get more information about this situation and also to ask for vet records to review and confirm the kitten’s condition. As of this date we have neither received any vet records or the return of the kittens. It is difficult to understand why we have not been provided those veterinarian records. However, we are still very willing to review the matter with her.Thank you,
Scott W.

9/24/2014
Dear [redacted],Since we have now received [redacted]’s documentation we have been able to finally review the matter. Depsite the fact that [redacted]s did not follow the terms of our waranty we are agreeing to a total reimbursement of the purchase price of her kittens, without requiring her to return them, even though we are not obligated to do so.
We regret that there were any health issues and hope that they are feeling better.
We are providing you this information as an FYI only.
Thank you,Scott W.

My family purchased a kitten from this store, and it died 10 days later. We were told at the time of purchase that we would have a 14-day health warranty and a 1-year life warranty. After the kitten died, we got jerked around so much by the store. They told us they wouldn't authorize a necropsy, so we couldn't determine the cause of death, and unless we could state with certainty that it died of natural causes, they wouldn't refund our money. The necropsy would cost us ~$550 to obtain our ~$100 refund!! We spoke with several managers and employees, who said they spoke with the owner who refused to do anything for us. I strongly urge people to avoid doing any business with these people.

Review: On Sunday August 3, 2014 I purchased two female kittens from this business who were said to have been vet-checked, de-wormed and given their first shots. I took the kittens to the veterinarian a week after purchase once I had noticed that one of the kittens wasn't behaving normally and had a small amount of blood in her stool. Once at the veterinarian it was found that both kittens had ear mites, fleas and a fatal intestinal condition called coccidias which is always fatal if not treated in time. I have put out more than twice the amount in vet bills than I had originally paid for them. When I called the business I was told "we don't reimburse vet bills" before I could even explain why I was calling. I don't want to give these kittens back as I know this place would certainly mean death for them and my kids and I have grown attached but I want the money back that I paid for them as well as their right to sell kittens taken away as they are selling sick animals knowingly and not owning up to their actions.Desired Settlement: I want my money back for what I've paid for them and their license to sell kittens taken away.

Business

Response:

Sept. 2, 2014Dear [redacted],We are in receipt of your letter dated August 26, 2014. The kittens which [redacted] purchased had not only received their wormings and vaccination shots, as stated in her statement, but had also been tested for feline-leukemia and were negative. Every kitten The Pet Shop sells has had the same care, vet checks, and testing and never knowingly sells an animal which we know to be ill or to have any type of flea condition. Fleas can develop from entering a home where they may already exist or even from being outdoors.However, as with all living things, conditions can develop which may effect the health of any animal and is the reason we include warranties with every one we sell. Coccidia is a parasite which is not uncommon in new born kittens or puppies, just as worms are not uncommon. It is also a condition easily treated with medication.Our warranty covers any type of health issue which a veterinarian may consider to be a health risk within the first fourteen days of purchase. The customer may return the kitten for a full refund. At that time we have our veterinarian check the health of the animal and treat it accordingly. We never “put to death” any animal which can be treated, as [redacted] suggests that we do.Despite all of the above we contacted [redacted] directly, on August 28th to get more information about this situation and also to ask for vet records to review and confirm the kitten’s condition. As of this date we have neither received any vet records or the return of the kittens. It is difficult to understand why we have not been provided those veterinarian records. However, we are still very willing to review the matter with her.Thank you,Scott W.

Business

Response:

9/24/2014Dear [redacted],Since we have now received [redacted]’s documentation we have been able to finally review the matter. Depsite the fact that [redacted]s did not follow the terms of our waranty we are agreeing to a total reimbursement of the purchase price of her kittens, without requiring her to return them, even though we are not obligated to do so.We regret that there were any health issues and hope that they are feeling better.We are providing you this information as an FYI only.Thank you,Scott W.

My family purchased a kitten from this store, and it died 10 days later. We were told at the time of purchase that we would have a 14-day health warranty and a 1-year life warranty. After the kitten died, we got jerked around so much by the store. They told us they wouldn't authorize a necropsy, so we couldn't determine the cause of death, and unless we could state with certainty that it died of natural causes, they wouldn't refund our money. The necropsy would cost us ~$550 to obtain our ~$100 refund!! We spoke with several managers and employees, who said they spoke with the owner who refused to do anything for us. I strongly urge people to avoid doing any business with these people.