The Party Works

We were unaware that a SKU number on our site was not aligned with our supplier which auto-fills our ordersThis is what caused the improper quantity to be sentWe were not aware of this issue until this customer brought it to our attentionWe immediately sent out new balloons and the missing mustache glasses promptly at no chargeIt is never our intention to mis-lead our customersIt was an honest, technology induced errorWe feel we adequately resolved this matter by sending the new items promptly, but if there is further action needed, please let us know, and we'll promptly address those issues Tracking for the replacement items: [redacted] Mustache Glasses [redacted] Balloon Replacement Thanks, John President Cell: 208-***-***

We were unaware that a SKU number on our site was not aligned with our supplier which auto-fills our orders. This is what caused the improper quantity to be sent. We were not aware of this issue until this customer brought it to our attention. We immediately sent out 2 new...

balloons and the 20 missing mustache glasses promptly at no charge. It is never our intention to mis-lead our customers. It was an honest, technology induced error. We feel we adequately resolved this matter by sending the new items promptly, but if there is further action needed, please let us know, and we'll promptly address those issues. 
Tracking for the replacement items:
[redacted] Mustache Glasses
[redacted] Balloon Replacement
Thanks,
John
President 
Cell: 208-[redacted]-[redacted]