The Pampering Plumber, Inc.

I called to have a routine toilet clog fixed in December and was told by the very polite receptionist that the $59 service charge would be taken off of the final quote. The service tech came out and estimated the service at between $165 and $400+ depending on whether he would have to get on the roof to snake the clog. He used an ordinary plunger and fixed the toilet issue, which turned out not even to be clogged. He was there for 10 min. Then he argued with me in my home about the $59 not being refundable. I called the manager who basically walked away from my business over $59. I bet if both men had dealt with my husband instead of me, I wouldn't have gotten ripped off. Since then, my neighbors have also shared a similar story. I wished I had known that prior to calling them.