The Pain Center of Arizona

I am handicapped and recently moved to Precott Valley. I had difficulty finding a physician that accepted my insurance. I was subsequently referred to the Pain Center of Arizona and told that they would contact me about setting up an appt. After a week I called them and they told me that they had never received the referral, so I had that sent again. I called them again and they told me that the doctor wouldn't see me without my patient records being forwarded. I requested this and then called them a couple of days later, and they claimed they hadn't received it. I requested that it be sent again. I then called and was set up for appt. When I went in I saw a doctor that was "all talk and no listen." I would characterize his communication style as being halfway to between a machine and a used car sales man. He proceeded to discontinue a pain medication that works for me, substituting one that is barely more than a placebo, added a topical cream and a muscle relaxer (that unfortunately had to be preapproved by my insurance.) Frankly I don't consider this much a plan for galloping arthritis combined with a hip injury. Apparently these people are administratively incompetent and call themselves the "pain" center so that they can make sure you remain in pain and keep coming back.! A truly shabby way to do business.

The Pain Center does not have a "[redacted]" as a customer representative, possibly she works for the collection agency. TPC does not record their calls.  If you have any information regarding "[redacted]" i.e.; call back number, I would be happy to contact her to determine what recorded call she is referring to.thank you

This place is a zoo. The front desk employees do not assist the patients that do not have computer skills. When you arrive you are given a form with a sign in number then directed to a kiosk. While there with my mother I over heard a patient advise the front desk she did not know how to work on the kiosk. The employee advised her to try. Needless to say I assisted her.

As well I had set up an appointment. But when we arrived they said they did not have an appointment set up for her. And she would need to reschedule. Needless to say I was not going to allow there mistake to hinder ny day. We were seen after demanding to be seen. The doctors are great, but how good is a doctor if the team reflect the attitude " I don't care!"

Absolutely worse experience ever! I have been in the customer service industry for the better part of my adult life, and the service I received today was anything but. So bad, that I will be contacting attorney's for possible legal ramifications. Came in this morning (from Prescott Valley, a 30 minute drive) for an 11:15am appointment, an appointment I received a confirmation email for just 3 days ago, only to be told my appointment had been moved to 6/1. I asked if they had every planned on letting me know this? Frustrated that after more than a month of horrible back pain while waiting for this appointment, I now found myself with another appointment date I neither scheduled or agreed to, while the lady just asked, "well do you want me to write down your new appointment time?". I advised her no, that I wouldn't be coming back for another appointment, I was scheduled for today. I stated that this was B.S. (literally stating the letters) when another older woman approached and advised me I didn't need to use profanity. I said B.S. is not profanity, "Yes it is" she said. No it isn't, not on any planet! What's the problem she said. Really... You didn't just hear everything that happened (She was standing approximately 3 feet behind us the whole time, leering over). Yes I did, she answered. Then you know what the problem is. Well we've been having issues with our scheduling this week, ok, that's not my issue. Then she stared at me intently. I never agreed to an appointment for 6/1. I'd like to know who scheduled me for it. Oh, well we have a service... I told her this was horrible, as was her customer service, and the holier than thou way she approached me, she advised me I needed to seek treatment elsewhere. I said absolutely!
I will be looking into legal action against your clinic and will be reporting this incident to the Revdex.com, along with every social media rating system I can think of. I can honestly say I've never been treated so poorly in my life and am incredibly upset right now. So thank you, for giving me something to do with my time!
Regards,